The sales process was great. It was very straight forward and honest. I had two small childeren with me, and the sales team was very accommodating. They gave my childeren some hot wheels and soda. I did have one issue however. It was very important to me that the vehicle be detailed as my wife has big issues with cleanliness, also the wheels had a coating that we agreed would be removed. I was told the work had been completed, but to my dismay the vehicle had just been cleaned superficially, and much of the coating remained. This was a big issue as the vehicle was a gift. I was forced to pay to have the agreed apron services completed elsewhere at additional expense. This is the reason for my 3 star review. Had they held up their end of the bargain I would have rated them at 5 stars.
I was thrilled when we found two possible vehicles at Ken Garff Ford because how much some of our family members loved other Ken garff locations, but sadly this one was not a good experience. Aside of the lack of assistance in finding a vehicle where we had to physically reach out to a worker passing by and ask for some help to finding the vehicles on the lot to those that were presented to us, they were filthy and we were told we would get an "IOU" on a deep clean and any fixtures that needed to be done after purchasing the vehicle. Bummed we had the experience we did.
Bought a new car today and it was the smoothest experience I've ever had doing so. Jake was in communication with me from the time the car was on the truck on its way to the dealership, notified me when it arrived, and was patient with us throughout our test driving the car for over an hour. Then he took care of all the financing while I was at work so all I had to do was show up and sign. If they have the car you want (or can get the car you want), I wouldn't hesitate to give them a chance.
This is the best car buying experience ever. I have bought many, many cars over the years and each time, I came away feeling like I got taken advantage of. I feel that Doug Smith Auto does have the best prices around. And from experience when we have used their repair shop, they are honest.
Great customer service! Was willing to fight for the best price possible, and work with my situation. Was kind, willing to listen. Ramone and Bryson were very knowledgeable and able to answer all questions.
Brad was awesome to work with! Very detail oriented, moved quickly and was thorough and his follow through was on point. Not to mention he is a blast to work with which makes the stress of buying a new car so much more fun! I would highly recommend Brad Malmgren!
Brad was Straight forward. No False promises or Lies. Look at what he could do with my credit, showed me my options and with the help of the Sales Managers and Gus in finance Made It Happen. Very Professional
I was talked into coming in even though I told the Sales person I was not ready to buy, felt very pressured not to leave and to right up an offer, and that if I did not I would lose an incentive given to me for this day only. Shopping on my own I felt I needed to bring a man with me, felt I was being taken advantage of in my situation.
I was hearing weird noise coming from the engine area and wanted someone to look at it to see if there was a problem. I set an appointment and was prompt at starting. I am a widow and have to do all those manly things now. We have dealt with Larry Miller Jeep for many years and have always been treated well. I never hesitate to ask for help and that is why I knew they would help me. The workers are very kind and respectful.
I was referred to Brad by a friend of mine and I was not sure how it would go but we ended up leaving the store with a brand new car. I have a very raw personality and I was able to laugh and joke with him through out the process. His personality is great! I had rough experiences in the past with LHM so I was relieved it was so easy.
Rob was amazing! By far the best car salesman I've ever had. He was knowledgable, accommodating, not pushy in the least, professional and friendly. He's a hard working veteran, who will work hard to get you a great deal. Be sure to ask for Rob if you want the best car shopping experience!
Excellent customer service. Everyone was really pleasant to work with. Chris did an excellent job of getting us what we were looking for. Thank you so much.
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