When I brought up the problem with the rear seat belts on my Passat, Sean Gerringer was quick to agree with the safety risk. He ordered parts, called me when they arrived, and scheduled my replacement appointment. He also arranged a vehicle for my use during the repair. Work done; safety issue fixed. All good, including my review of VW of South Charlotte.
The product specialist, Greg Jordan was so attentive and worked with me to find exactly what I wanted. I have to say out of all the Lincoln dealers in a 100 mile radius he is tops! Thank you Greg and Michael Gurley, finance manager for having everything ready when I arrived to make a seamless transaction!
Came in to buy a car. Worked with Tristan and Mike.. seriously nice guys! Made the buying process enjoyable and fun! Then we left and realized hours later we left our garage door opener in our trade in. I emailed Mike to let him know I would swing by .. within minutes he replied that he had it and to drop in when I could. When I finally made it in neither Mike nor Tristan were there but another staff member knew exactly where it was etc. Talk about communication!! Great service and great guys! Oh and we love our new car!
My rating comes from Awesome customer service from the time I pulled in the service area until leaving very helpful and listen to my concerns . Very polite and courteous. It's not just about the salesman without superb customer service in your service department you would not have a repeat buyer .
Very professional and trustworthy. Environment was clean. Mike went out of his way to buffer out a scratch on the car before I came to buy. Worked with me and my dad to figure out the money/banking situation on a Saturday. VERY helpful!!!!
The process was so smooth. I worked directly with Perry and Mike and they made sure I was leaving happy and with a car! I was so pleased with the hospitality and the hard work they put into getting me the payment and rate I went there for! Would definitely go back when I need another one.
I dreaded looking for a car and dealing with sales. I started my car search on Consumer Reports, and used their TrueCar connection to hook up with with dealerships, Union County Kia being one of them. Treaor was the first sales person who left a voicemail introducing himself and if interested, to contact him for more information about the Niro. Trevor was low pressure and fabulous to deal with. Even other Union County Kia employees congratulated me on my purchase - very friendly staff. Upon delivery, Trevor spent 45 minutes going over every feature and ensuring I was comfortable with options before I left the dealership. Very satisfied with overall experience.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
My truck purchase through Fred Caldwell Chevrolet was the best I've ever experienced. I highly recommend salesperson Andy McGee to handle your car/truck needs. The process was friendly, no pressure, honest and fair. I feel like going back and buying another vehicle just for the wonderful treatment I received. JG -Clover SC
Jennifer made the experience of purchasing my 2018 Honda Accord EX-L fun and exciting. She took extra time to connect and answer all of my questions. Her passion for changing people lives through car buying is out of this world. You can honestly tell it's not just a job to her but she loves what she do. I would recommend her to everyone I come in contact with. Thank you Ms. Jennifer Baker and to the friendly staff at Honda of Concord.
Excellent staff, from the salesman, sales manager, finance, and the people that greet you at the door. Tom Boyer (sales manager) and Greg Davis were both instrumental in helping me secure the best price point for my 2019 Jeep Wrangler Sahara purchase. They also provided me with consistent updating on the build and shipping of the new vehicle. John Cauble and Scott Spainhour were excellent in obtaining financing for me at my preferred source and they matched warranty quotes on my extended warranty. The entire team worked in harmony together to assist one another as I progressed through this process. Everyone was energetic and professional the entire time. What a great team Hendrick has ! Thank you !!! I have to note this about FCA...I am very impressed with the engineering, the assemble, fir and function of my new Jeep....it's truly an exceptional vehicle....the people at the factory KNOW how to put love and care in their build quality !!!
I had brought my used Jeep about 2 weeks prior. I later found out something was leaking in my passenger floor. I called and they told me to come right in... not only did they fix my issue (sills were leaking) but they put me in a rental, kept in touch, and were extremely helpful throughout the entire process. That???s just the service team. I also had some amazing people who helped with my car buying experience. They were all very patient with me and answered the many questions I asked over and over
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