A service department that is more like my friend's shop
by Jeff from DealerRater.com
November 25, 2018
It's not too often that I brag on a dealer, much less their service department, but I'm going to the trouble to now. The people there have worked hard to earn my trust by not just charging me the most they can but instead, they actively work to save me dollars. I respect that and will be giving them my business in the future.
Crain VW dealer is to be commended, they did exactly what they said they would do. Nothing like the Toyota dealership, that mechanics come from the back and get cash from customers, waiting in their car. Stating: I am going g to do it on my break so you have to pay cash now. I will not miss my Toyota because I have a great vehicle in the 2019 Jetta SEL Premium. Love this car and dealership!
While I did not purchase my VW diesel Passat from Crain, they have welcomed me each time I take my car in for service, listen to my concerns, and treat me with respect. I love my VW and will continue taking my car to Crain! The service gentlemen always greet me with a smile, and take care of my needs. From the time I pull into the parking lot, to when I leave, there is someone smiling and greeting me.
The only complaint I have was how long it took for the work to be done. Which I realize is uncontrollable. I do feel communication needs a little work with the customers. I have had to call several times to get updates on the service that was taken place. As of today 11/17/18 my check engine light came back on, and is doing the same thing. When I can, I will be having the car back in for the same issues.
Thank you for really great service. The guys are friendly And take the time to listen and care about concerns. Love that I got a loaner car and another service date the guys washed my car and vacuumed and that is wonderful service! The service makes the dealership #1. Will highly recommend. Thank you again!
I thought Chris Huebner was very attentive to the things on my car that needed to be fixed & explained what was being done & what it would cost. I would take my car there again when???s it needs anything.
We came in knowing exactly what we were looking for, Andrew got us in the vehicle for a test drive right away. He was knowledgeable, personable, and did a great job each step of the buying process, making sure we were completely satisfied with our experience. We drove away knowing that we were well taken care of then, and will be in the future.
I just recently bought a BMW X5 from Logan "Client Advisor." He was so helpful and personable! He explained the whole process inside and out! He knows what it takes to have superior customer service and goes above and beyond that to make sure I had an easy, effortless, luxury experience. I did not know they were locally owned either! I RECOMMEND THE DEALERSHIP AND LOGAN TO EVERYONE NOW!
Very easy and stress free experience buying a new Kia crossover, our first kia and first new car. No pressure. Allowed multiple test drives. Salesperson helped secure a very fair deal including a favorable price for the trade in.
Discussed all available options on leasing/purchase upfront . Clear documentation, no forced up-selling, no shady hidden fees.
Wish all dealers were like this.
I don't know if johnny is his real name but the Bentonville salesman made the car buying experience friendly and easy. It took some time to see what I was qualified for but "johnny" made sure my family and I was taken care of. He gave great feedback on the vehicles plus made sure I understood. Thanks again I love my new Kia with low mileage.
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