I purchased a certified pre owned Infinity and had the most pleasant car buying experience of my life! The representatives were exceptionally courteous and went above and beyond in all measurable ways! I would recommend consulting with Oleg and Patrick before purchasing your next vehicle!
I recently leased my second MKC from Jerry Burnard. I will stay loyal to Jerry and Lincoln of Troy due to the trust and delivery of suburb customer service. Jerry is beyond knowledgeable and goes above and beyond, making sure his customers have a gratifying and memorable experience. Lincoln of Troy delivers quality exceptional customer service and makes the entire leasing experience joyful. Thanks to Jerry and the Lincoln family, I will always be a devoted and loyal customer.
Boris did an excellent job helping me get the best finance rate and working with me on getting the right price for the vehicle I purchased. I was very satisfied with the customer service and I would be happy to work with Boris again in the future as I never felt pressured to work with them and earn their business.
I appreciate greatly the warm welcome upon arrival at the sales and service department from the first time I walked into the showroom . For the last 20 years that I have purchased or leased cars from all different kinds of dealers Duane Hill was the most professional and curtious dealer that I've ever experienced that went above and beyond to get the car I wanted or any thing concerning my vehicle. Duane always makes me feel like a valued customer even when I'm just getting service on my car he stops by just to say hello and see how things are going with my new car,always. I really appreciated that because some past experience of dealing with other sales consultant at other dealerships were unpleasant. I would always recommend Duane to other people that are interested in purchasing a car from the Troy Infiniti dealerships. Everyone that works there I've observed was professional and curtious as well.Even the waiting room is pleasant. I've been a customer for the last ten years due to the great customer service from everyone. Maya Angelou said "people will forget what you say but will never forget the way you make them feel ".Thank you!
Easiest car-buying experience ever. The whole thing took less than an hour of my time and I never left the house. Mark Nikprelaj took care of everything with a few short phone calls and text messages, brought the car to me and took the old one back. Couldn't be better!
by Karen Sykes-Cromer from Lathrup Village, Michigan
February 2, 2018
Whenever I bring my Q50 for service to Infiniti, Jeff is always personable and truly sincere. He is definitely one of the best service representatives at the Infiniti of Troy store. I love this dealership!! My salesman Dwayne and service manager Marc are truly awesome!!!
Everything was as I requested don and James were knowledgable about the vehicle and some upgrades I want to do they have us tour of the service department and we are going to use you for all of our service needs.
I had a great experience with Erhard BMW. They were quick to contact me after my first inquiry. They provided me with all the information I needed to make a purchasing decision. They were able to accommodate an out-of-state purchase with ease. When I flew into Detroit they had a professional young man pick me up from the airport and drive me to the brand new and immaculate dealership. My experience with all of the sales staff and financing staff were courteous, professional and personal. Everything was setup and ready so that I could get on the road as quickly as possible for my trip back home. The vehicle was exactly as I expected it to be from the description and photos provided. It was one of if not the best purchasing experience(s).
The service was excellant ,took Explorer in for oil change. Was in and out quick , friendly staff , great experience. The leasing process was quick and easy through Chris Merriman. Overall great experience at Crest Ford.
This is my first BMW and my friend referred me to Erhard and I am so grateful. I really felt like they took the time to get to know what I wanted and we met on a fair price. I love my new ride. Thank you Mike and Kevin.
My entire experience here has been spectacular.....how buying a car, or anything, should be. I am happy to take the time to review Cadillac of Novi! Peter Yatooma was my salesperson and he was just awesome! They have made me a customer for life.
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