Regular maint. service on my ???15 CR-V went predictably well
by TSM-RR from DealerRater.com
November 16, 2018
I appreciate Mike Hall, Perfection Honda???s Service Manager (I believe that is his last name?), always being willing to confer with me whenever I come in and getting me initially set up to work with a relatively new service advisor so that I might continue to have Sebastien as my Service Technician. Eddy was my Service Advisor and handled my time in Perfection Honda???s Service Department with the professionalism and respectful courtesy that I have come to expect each time that I have needed to have regular service (or the much less frequent repairs or warranty work) performed on the many Hondas that I have owned dating back to the mid 1970s at a whole slew of different Honda dealerships in three states (California, New Mexico, and Colorado). I appreciate how well Eddy handled my A 1,2,3 service on my 2015 CR-V. I also appreciated the opportunity to briefly speak with Sebastien about the work done and ask questions about servicing options, considering what had already been recently done in the past several months. That kind of communication is very meaningful to me.
Quick and accurate diagnosis of problem, understandable explanation of problems that followed from initial fault. Timely repair. Explained the cost and timing of other issues to allow for future consideration.
Rich and his sales manager did a great job giving me a solid overview of the vehicle we were interested in (2019 Ridgeline). He was willing to work hard to get me the best possible deal and answered all of my quetions. He was considerate of my time and did not waste it in any way. He was straightforward and went out of his way to help. I would gladly do business with him again in the future. No high pressure. No double talk. Did exactly what he said he would do. Thanks, Sam
I have bought 2 cars from the Car-max in Albuquerque, NM. I have had a great experience both purchases and would highly recommend anyone shopping there. I appreciate the extra effort the manager made when my license would not scan because my dog got a hold of it. Thank you Car-manx
Took my vehicle in. They fully serviced my vehicle in about an hour. Jeff called and when I went in a few minutes later, all I had to do was sign my name. Very courteod, efficient and qui k. As an older, single woman I don't often get that type of treatment.
The sale of my vehicle was done correctly! Cassandra is fantastic and so is Michael! But when I took my car into service they didn???t wash it and I didn???t but when I take my car into service they Didn???t have a car to loan me if you keep the car for 48 hours to 72 hours they should have one also they didn???t take the time to wash my vehicle either this was the first time a dealership has done this. And Tony wasn???t the nicest person into my fiance when we called to see if there was a car available yet.
Made an appointment to get some recalls done and a oil change. Was told I???d be in and out in under two hours so I opted to wait for my vehicle. After 2 1/2 hours I asked for a ride as they forecasted another 2 hours till it was done. Buying the vehicle was great at LHM Dodge, each service however is a xxxx nightmare.
Always a pleasure to visit LHM in Albuquerque. Chris Quiñones is the best sales team member I've ever worked with, and the service department staff is no exception when it comes to fast & knowledgable skills under the hood.
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