It's really disappointing to be pressured into maintenance that you don't need and isn't a requirement. Wes wouldn't listen to me and Ken stepped into take care of me. I was happy with Ken - he listened. When I came to pick up the car I had to deal with Wes again. He actually even swore at me, obviously carrying a grudge! I have never been treated so poorly and while the service department isn't all bad - he is a terrible representation of Lithia and should not be allowed to be the contact.
They fixed the oil drain plug. Its not stuck now and can finally have its lifetime oil change. Thank you Lithia of Fresno for screwing it up. And thank you Crater Ford for fixing their screw up and keeping us on the road.
My e-Golf needed a new GPS computer. Despite the complexity of the problem, they took car of my car in the promised time and budget.
I love these guys! They are my favorite VW dealer
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