Major repairs to brakes, spindles, cracked boots, steering unit plus replacement of filters, oil change and wheel alignment done satisfactorily on 13 year old vehicle. Had to recently return twice to fix thumping in rear brakes. Replacement rear rotor surfaces were grooved and found to be the problem. Finally remedied. The repair facility isn't the least expensive but their service and repairs are reliable. Use them for both my Explorers.
This is what the car buying experience of the 21st Century should be like. Gina contacted me immediately, took some of my information over the phone and I was there at 9:00am the next morning. The experience was easy, low pressure, and enjoyable!
Different from other local Ford Service Departments, this one treats you like you want to be treated! Astounding to find anymore, but today I experienced it. I dreaded taking my car in for recall repair because of past experience at Liliston Ford, but Bayshore was different! Treated me with courtesy and respect, and my car was handled with care. They kept their promise on how long the repair would take. If you have been to other Ford dealerships in our area, don't think they're all the same. Bayshore proved they're different! Thank you Brett and Pat. I look forward to returning to Bayshore Ford to have my vehicles serviced in the future. It was worth the drive!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I do not know where to start. Alex and the team at Pacifico Ford got me out of a vehicle that I have been trying to leave behind for 2 years. Not only did they get me out of my old car, but into a brand new Ecosport. Thank you Alex Happy Holidays
My wife and I went looking for a new SUV. We were met by a great sales person John Stetzer who was great. He was not pushy but very knowledgeable and really went out of his way to make sure my family was taken care of. Best car buying experience we ever had will be buy any car in the future from CarSense and will ask for John Stetzer.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
From the time I put in a inquiry online to the time I left the dealership the Pacifico Mazda dealership was awesome. Coming from a luxury car sales background I was impressed with the team here. Juan helped me every step of the way during my visit and keeping me updated throughout the process. I would recommend family and friends to consider Pacifico Mazda for their next car purchase!
Had a great experience! After going to a few other places that tried to stick me with what they werent able to sell, michael and christian were honest in what I needed to do to get the car I wanted and made it happen for me! Im happy, i appreciate it and have already been referring family and friends! :)
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