Used Ford Escape for sale in Arcade, NY

Excellent service experience with Bob Pontrello and West Herr Ford! I brought my Ford F-150 to address a few problems as my factory warranty was expiring very soon. I waited until that last minute to do this leading up to a stressful situation but my stress was quickly eliminated by Bob in the West Herr service department. He squeezed me in to diagnose and confirm the issues I had, quickly ordered that parts needed and helped me schedule a convenient time to bring it in for the service. When I dropped it off he and everyone/everything there were great from start to finish! Bob was efficient, friendly and helpful during the entire repair service process. The entire time he kept in constant communication to keep me up on the progress and timeline. Very happy with the actual repair work done by the service team and the customer service they provided. I highly recommend Bob and West Herr for any of your service needs! Thanks Bob- I will be back!

meet all my need and more love to drive it i like the ride don't use a lot of gas fun to drive i just love everything about it

I found the perfect car for me listed on Cars.com and immediately contacted Towne Automotive Group. They replied immediately and worked honestly with me to make it all happen. They did not try any upsales, or bait and switch like I was experiencing elsewhere. I cant reccomend them enough.

This car met everything I needed. Has a very smooth drive. Has features I didn't even think that come in handy. Doesn't burn through fuel like other vehicles.Very dependable car.

Bought the 2020 Escape to replace a 2014 Dodge Dart, I had become disabled & needed a bigger vehicle. Shortly after my purchase I received 2 recalls, one for the stop/start system & the other for the backup camera. Having owned the SUV for about aa year I am fairly happy with it.

Looking for good gas mileage and comfort. Also, looking for closer place to get service which Raabe provided. The reliability of the vehicle was also a consideration.

Except for the interest rate on the loan being inaccurate, the process went smoothly.

Very reliable vehicle, With plenty of space. It is comfy with great acceleration. I would most definitely recommend this vehicle to anyone. Try one out for yourself

Excellent service, great staff, met my expectations, and I will continue to visit in the future. Have purchased a number of vehicles from this dealership.

This vehicle runs and drives nice. It has plenty of interior room for my needs. The seats are more comfortable than the more expensive Edge. The elecrronic transmission takes some getting used to.

Inquired about a truck on Friday,very quick communication from Adam at the dealership. Barbie in finance was very helpful.Brought the truck on Wednesday, literally 10 minutes at the dealership. Live 340 miles away Adam had Dave waiting for me at train station,very professional. Just a very good experience, will be doing business with them again.L

The car is very roomy and comfortable. It is well equipped and fun to drive. It is even stylish, especially when compared to other SUV's I've seen.

Love this vehicle- it is great for everything I do Wish it had hested steering wheel But its great gor taking the dogs and kids out!

This Escape has served me well for 52000 miles in the two years that I have owned it. It gets reasonable gas mileage (28 mpg around town) and 31 on the highway. The EcoBoost turbo gives it enough kick when I pull out to pass and there is plenty of seating and cargo space.

Got my 5th vehicle from west herr the place is a great place to come and buy a vehicle. Just want to thank John Foster and Jonah McNaughton for taking care off everything these guys Treat you like family and they go above and beyond for their Customers definitely coming back to west herr John Foster, and Jonah McNaughton in the Future to buy Another vehicle. Drove all the way from Brooklyn New York to West Herr because Of the great service and how highly they value their customers highly recommended dealership

I'm very satisfied with the comfort and performance of this car. I feel my road trips will be a pleasant experience driving this car.. I would recommend this car to my friends..

Mike in service is very pleasant and thorough. Everything was checked and taken care of and all while I waited..waiting room is pleasant and makes the time go by fast

My Wife and I stopped at Delacy while on a used car search. We went to a few other dealerships, Delacy just happened to be on our way home. We decided to stop in and look at explorers, however she found a Jeep Wrangler on the lot she fell in love with. We went inside, and stood around for about 10 min for someone to acknowledge our existence. (In their defense, they seemed super busy). A man eventually asked if we were being taken care of, and directed us over to an available salesman. The Salesman, Kevin was awesome. Hands down best experience I have ever had with a car salesman. Kevin offered up a test drive and had a no pressure attitude. We returned from our test drive and decided quickly, we wanted the Jeep. Kevin was straightforward with us, even admitted he is not a Jeep expert (we figured, its a Ford Dealership after all) and helped every way he could to answer questions we had. Initially their finance company could not come close to our credit union interest rate, so we decided to wait for our credit union to process the application. Much to our disappointment, the credit union took FOREVER to process the loan. After a few days, we gave up hope on the credit union, and we were NOT going to pay the interest rate Delacy gave us. Kevin remained in contact with us the entire time, just checking on if he was going to put the vehicle back on the lot or not. He was understanding, and tried helping with alternatives. Kevin called us back a few days in and said they could match our interest rate, with slightly different terms. These terms worked for us and we went in to do the paperwork. Kevin was awesome, he had everything handled for us ahead of time and the vehicle out waiting for us. We filled out the paperwork, then........we had to talk to the finance guy. I wish I remember this guys name from finance. As there was some research I did after the fact I would love to throw back at him and call him out on his lies. We did the finance paperwork without a hitch, then came the "extended warranty" speech. I've fallen victim to these stupid warranty schemes before, and was not about to deal with that again. He pitched an approximately $3500 extended warranty to us, covering 3 years, 36000 miles. My wife and I respectfully declined -- Then the pushy garbage came out. He asked us If we knew how much a new engine was for the jeep. (of course I didnt know off the top of my head) We told him no, he claimed a new engine was $8500. (its not, Its more like $4500 for a brand new engine, plus labor i guess) He got NASTY about us refusing the warranty. He continued with the "I just dont understand why you wouldnt want to protect your investment" nonsense. I told him the powertrain warranty still covered another 2 years and 20,000 miles or so. He told me no, that warranty is no good. THE LIE DETECTOR DETERMINED THAT WAS A LIE. It most certainly was still good. So his engine speech was just a bunch of junk trying to sell us a warranty which the dealership would get a nice chunk of change for selling. We were persistent, and refused again. His attitude continued to get meaner, to the point we would've walked out if they didn't already have her car and everything transferred over. He eventually gave up on his nonsense. Kevin came back over to give us the keys and walk us out to our new to us vehicle. He congratulated us, and made sure we were good to go. The angry finance guy really ticked me off, and made my Wife super uncomfortable. Buyer beware of the pushy angry finance guy and his shady warranty sales. Rest easy with the Sales team though, they all seemed to be great people. Kevin even followed up with us a few hours after we took delivery to make sure everything was going good. This guy was top-notch. Overall, the Experience at Delacy was great, although I think the Finance guy should be a little more truthful and less angry when he doesn't get his way. Maybe he needed a hug or something. Who knows?

This car is exactly what I wanted. Plenty of leg room. Great on gas. Easy to operate and drive. This Escape fits all my needs. Very happy.

Great experience. Made car buying super easy. Kevin was and amazing salesman. Very straight forward and no run around.

Bought an Escape SEL with the 2.0 Ecoboost and AWD for my wife in March 2020. Out accelerates a lot of "big" cars on the road and handles well for its size and the stock rims and tyres that it comes with. Interior is comfortable but he front footwells are a bit cramped as the pedals are placed too closely to each other. Other than that the SYNC 3 system is a joy to use after the recent upgrade and stock speakers do a good job as well. Rear seats and boot space are reasonable for a compact vehicle such as this. I feed it only 98 Octane which hopefuly makes it last longer. Overall a cute little trucklet with big attitude thanks to a 240HP engine!

Rachel Keenan was the best salesman from all other dealerships I attended. She is very professional knowledgeable and polite. She helped me find the right fit for my needs and budget at this time. A thank you to the additional staff that made it possible to drive out with a used car. Great experience thanks to all.

The Ford Escape Titanium is not a Cadillac, or race car, but it's not priced like either as well. This car will serve the purposes we need, and wanted. AWD, plenty of goodies, high enough for comfort, but not to high.

I am very satisfied with the service department at west Herr ford especially Bob. He was always keeping me informed of the situation and able to put me in a loaner car. I would highly recommend west Herr ford