I had a great experience. I met the sales person at the auto show in town and got good information about the cars I was considering. In short, I wound up buying the car I saw on the show room floor. The sales experience was good, the negotiating was fine, and they gave me a quick price on my trade-in vehicle ,if I wanted to go that route. I didn't, but it made no difference in the negotiations. I've had a previous Lexus serviced by them for years and have had a good experience in that aspect as well.
2019 Ford Escape SE Review
I love this lease
by Jennifer from Jackson
May 12, 2019
This vehicle is so roomy, will be great for road trips. The bigger screen for navigation will be extremely helpful. Absolutely love that the back seats fold down flat for extra storage.
Found out if we turn the traction control off we get 33 mpg. The vehicle rides nice. Not as much room as our Windstar had, but still pretty nice and seats 4 comfortable and can seat 5. Got the aspirated engine as wanting nothing to do with the turbo. Have not had that long, bought used with around 18K miles, but so far pleased with the vehicle. Nothing fancy, the S model, but seems to be decent transportation.
I have been a Ford owner my whole life, I came from a "Ford" family. My vehicle stalled out on me and I luckily chose the Keller ford dealership on Alpine. I use my vehicle for work and am very dependent on it to make a living. I am a Respiratory Therapist that does home health care and I have many patients that need help so its critical for me to make it to their homes. I made an appointment to have my vehicle looked at with Tracey Thompson. This young lady treated me with the most respect and professionalism that I have rarely seen. I just had a tune up done somewhere else and showed her the receipt on the work that I paid for. My prior tune up was only 10,000 miles ago and the prior mechanic didnt change my spark plugs or coil packs that I paid for and didnt even tighten the spark plugs that he did replace. Tracey brought this to my attention and I was able to have a fantastic running vehicle again. She called me and followed up on the appointment that I had made showed me honesty with an, "I care attitude" that is hard to find. I havnt been treated with so much courtesy and respect from a repair service before. I just wanted to personally thank Tracey Thompson and Keller Ford for the honesty and dedication to service that was givin. Ill never take my vehicle anywhere else because of this young lady. I hope this review reaches others so they know they can count on this dealerships integrity. Thanks again Tracey for your hard work, its really appreciated by me and the families that I count on me to help there loved ones.
2018 Ford Escape SE Review
by Outdoor Sportsman from Platteville, WI
May 1, 2019
Fit my price range, does everything I really need a car for, will be able to tow a trailer for fishing and duck hunting and was thinking I need a truck, but with this car there is enough room to get the boat, decoys, and gear to the river bottom and back.
As my overall satisfaction remains, I have to disagree with the recommendation by serviceman Cody, that my air filter needed changing. As the Ford Service Center did not carry the type of filter I needed, I stopped at NAPA right next door to buy one and I'd change it myself. When I got home I removed the old one. Now, I do not profess to be a trained mechanic with a trained eye to recognize a dirty air filter. But I was expecting to find a dirty old caked up filter that was probably original factory installed. But the "old" filter looked like it was just installed a month ago. I replaced it anyway. I intend on taking the old filter and getting a second opinion on it's dirtiness. I will continue to bring my vehicle to Ford for servicing. Thanks. Dan Niedzwiecki
2017 Ford Escape SE Review
Two years no problems year then....
by Silvy from East Meadow NY
May 13, 2019
I’ve leased my 2017 Escape for two years now. The only problems I had with it were a remote key fob that didn’t work. At the two and a half year mark at 14,000 miles the check engine light comes on. Code reading shows a bad coil in the no. One cylinder. Dealer fixed it. Four days later light on again this time it’s the number 4 cylinder. Good no more problems
i like the car but the eco engine is woefully underpowered. Takes Forever to get it going. Space is good and I wish I had gotten the sync 3 entertainment system but sync is ok
All in all it’s nit bad but to make it better you have go go up in trim and of course price
I will not purchase or lease it again.
Fast friendly, efficient service! Staff was able to pinpoint my issue, fix it and get me back on the road within the quoted time and cost.
2017 Ford Escape Titanium Review
Owned Many cars and this is the best.
by MattM from Toledo, OH
April 21, 2019
I recently bought my first Escape as a pre-owned vehicle. I must say this is the is a fun SUV to drive. I have owned over 40 cars in my lifetime and I love this one. If I had to complain about something it's that the seats leave something to be desired in the comfort area.
This is the third Ford Escape I have owned. I have stepped up in model each time. This is a Titanium. I am loving all of the ' bells and whistles' it has. It has plenty of leg room front and back; and the cargo space is fabulous. I am loving the moon roof and heated seats, too, as well as the mpg.
I found the perfect lifted Ford F-150 on their website. I called and asked if I could come and see it the next day. I arrived early the next morning right when they opened and they had it waiting for me out front ready to go. They told me to take it for a test drive for however long I wanted. I fell in love with the truck...after that everything was just so simple for the buying process. I was out the door and on my way home with no issues. I highly recommend buying anything from this dealership, you will not be disappointed! Thank you!
2016 Ford Escape SE Review
I love my car!
by Teewall from Mechanicsburg, Pa
May 11, 2019
This car meets all of my needs. It is roomy and comfortable, drives very smooth, and has little or no blind spots. I have only had it for a couple of days. But I live my car!
I found exactly what I was looking for at Crown used cars. Phil was fantastic answering all my questions and getting me the best deal possible. Brad went out of his way to take care of any concerns I had. They made my first car buying experience great. Friendly, responsive and worth the drive.
2015 Ford Escape Titanium Review
I've only had it 2 days so far I like it a lot
by Marjorie from Brookfield
May 12, 2019
This vehicle so far is just what I was looking for.. Not sure yet how it performs in the snow hopefully it will be great seeing I live in the country with hills and etc..
I brought a car at this dealership a week ago, and Brain and also Doug made it easier for me to buy a used car that I been looking for awhile. I'm from Chicago and I drove all the way up to Michigan and if I had to do it again, I would!
2010 Ford Escape XLT Review
If you could get pass the anti theft system
by susieque from roanoke va
May 14, 2019
This car I bought used at 3 years old and 52K mi, I now have 87K on it. It is fairly decent on gas. The only problem I have had with it is the car seems to have a problem with bypassing the anti theft system in order to start. I have it to be serviced again. I had an ignition switch replaced 6 mo ago and it started having this problem again. It would start right up after turning key after pushing it in in ignition. then sometimes it wouldn't . it would take 10 to 15 minutes to get it started. The last time I had to leave it at the grocery store parking lot and getting it towed after 45 minutes of doing this
My wife and I went to the dealership to check out the price of a used 2013 Dodge Ram 1500. pulled up the vehicle and allowed us to inspect the car alone, without any pressure. We took a short test drive around the neighborhood for the first time without a salesperson in the vehicle. The fact that we were given time and space to talk to each other about the potential purchase was much valued.
Afterwards, we were able to sit down with Juan Suarez (our sales person) who answered all of our questions about the vehicle.
Trading in our old vehicle was the easiest process all day, priced extremely fairly based on the condition of the car.
The whole experience was pleasant and polite, if a little long. But lets be honest, when buying a vehicle it always takes a million years for paperwork to get finished.
Many thanks to Crown Motors for making what could be a nightmare into an exciting experience.
2018 Ford Escape SE Review
Economical, peppy, functional
by Buddy from Macungie
May 16, 2019
For the price you can t beat this SUV. Practical, economical, inexpensive. Hood looking. Lots of power equipment and convincence items. I have two. Both awd.
I was looking to replace a 15 year old vehicle and came back to Crown, as we had a good experience a couple of months earlier replacing an older van. I found a great used car with low mileage at a price that I was able to fit into my budget. I enjoyed working with Sam again as she wanted to be sure I was comfortable with my purchase. Enjoying the new ride very much.
2018 Ford Escape SE Review
by Drake from Phoenix AZ
May 9, 2019
Just what I wanted for the price. Will be able to carry musical equipment that I use all the time being a working musician. The size of the back with seats folded down is great.
The Crown Service Department is great to work with. I love being able to schedule service on line.
They do a good job of keeping you up to date on the progress of the repairs and costs involved. Travis is a real pro.
2017 Ford Escape SE Review
Excellent mid-size SUV
by Norm W from Williamsville NY
May 8, 2019
Very well designed, for safety, comfort, features, roominess, and looks. We are very happy with what we got for a price that is within our budget.
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