I do not know where to start. Alex and the team at Pacifico Ford got me out of a vehicle that I have been trying to leave behind for 2 years. Not only did they get me out of my old car, but into a brand new Ecosport. Thank you Alex Happy Holidays
Major repairs to brakes, spindles, cracked boots, steering unit plus replacement of filters, oil change and wheel alignment done satisfactorily on 13 year old vehicle. Had to recently return twice to fix thumping in rear brakes. Replacement rear rotor surfaces were grooved and found to be the problem. Finally remedied. The repair facility isn't the least expensive but their service and repairs are reliable. Use them for both my Explorers.
This is my DREAM car
by RMacomber from Stanwood, WA
December 26, 2018
This is the nicest vehicle I have ever owned. I have finally found my dream car and my family and I are so excited to enjoy this car for a long time.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Salesman Jeff Gemmill was responsive and courteous. I had to travel in from out of state to pick up the dump truck, and Jeff picked me up from the car rental agency where I was returning my rental car. Throughout the process, Jeff took time to answer my questions. The paperwork was all ready to sign when I arrived.
Our experience began with Chelsee in the Internet department who listened to our needs and gave us a price that was very competitive with other offers we received. We then came into the dealership and were greeted by our assigned salesman, Mohammed who provided excellent service and a signed contract exactly in accordance with what we had been offered. We look forward to a long and pleasurable relationship with the folks at Sloan and are appreciative of the fair honest service we have received to date.
We Love our new car!
by Brandon from Haleyville, AL
January 6, 2019
We love our car so far. Great room for me, my wife and kids. Plenty of room to hold all of our sports stuff as well. Great handling and the gas mileage is real good for the size vehicle.
Was in recently for inspection and Michael could not have been kinder. The wait was a bit long but the couches, Tv, and free coffee helped a lot.
A Great Value
by GinaS. from Florissant, MO
December 31, 2018
This Explorer has a lot of room. With the 3rd row seats folded down, I can place many items such a luggage, antiques, and more in the back. My favorite feature is the heated steering wheel. I have 4 young men in my family and we fit comfortably in the Explorer during road trips. The ride is smooth and quiet.
Overall, I have always had a successful experience with Keyser Miller. I have used Them for both of the Escapes that I use...one 1 own & 1 I lease from Them. My Salesman (Rick) and the Service Desk, for example Mark have always been nice to work with.
Love My Explorer!
by Stephleigh from Leawood, KS
January 2, 2019
I use this vehicle for so many things! From work, carting materials around for training and workshops, to hauling my kids and their friends to and from activities, to hauling my daughter's wheelchair and/or walker when she needs it-- the Explorer does everything I need it to do in perfect comfort, smooth ride and style. This is the second Explorer I have driven and this time we went with the Platinum package. It is insanely luxurious from the seats with built-in massage to the ability to change the color of your ambient lighting-- Ford has thought of it all!
Just bought a used 2014 F150. The dealership sold me a truck for a fair price over the phone and held it for me for a couple of days until I was able to drive from Maryland to get it. The sales lady, Marie, and sales manager, Joe, were friendly and not pushy which I appreciated. The truck itself was in better condition than I expected.
Dan is the best person in the service department. He is professional, courteous , knowledgeable and friendly.. He does what ever it takes to take care of his customer and it is very much appreciated. When I go in I deal with him only, it???s worth it to wait for him. He is the main reason I go there for service.
Stopped in to discuss a used vehicle found on a car shopping site. Barry the sales person spoke to me immediately, we discussed the vehicle I was shopping. He gave me a printout I requested, and let me be on my way quickly with just the right amount of salesmanship. Haven't purchased, but I would expect the same level of professionalism in completing a sale.
This place was amazing. I don't have the best credit so I went in with low expectations but high hopes. I walked out with a 2018 car and payments I can afford thanks to everyone working with me from the car to the insurance. Thank you Danis
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