I arrived at 3:30pm, without calling, and asked for an oil change. I didn’t know you had to make an appointment but Trent Durham still took my car and did the oil change. They were so kind, especially Trent, to me and it was a great experience.
Everyone from the sales person to management to delivery of the vehicle was friendly, professional and welcoming. Truck I bought is awesome and really enjoy it. I would recommend this dealership to everyone.
We had an excellent experience in dealing with Michell Royle at Chalmers Ford. After looking locally for some time in our area (Florida) we discovered that the perfect Explorer was nowhere to be found close by. So we launched an internet search, and after dealing with double-talking salespeople all over the country we were becoming disenchanted with the process. So many quotes included rebates and incentives that never even applied to the purchase of a car (but rather, lease deals) and we found a lot of false advertising designed to draw us in.
When we spoke with Michell we made it clear that we needed the best out-the-door pricing including ONLY the rebates for which we were qualified. Our worst fear, after dealing with other salespeople, was that we would arrive to conclude the purchase and be confronted with price changes due to unrealistic quoting. Michell provided her best quote and worked with us on the military rebate as well as other incentives for which we qualified. She reassured us multiple times that there would be no surprises, and indeed there were none. When we arrived to pick up the car, we concluded the financing details with Jackie and were instructed by a technician in the operation of some of the technical features of the vehicle, which had been freshly washed and prepped for us.
We love our new Explorer and the transaction could not have been more perfect. Kudos to the folks at Chalmers Ford… they did a great job for us.
I have bought 2 cars from the Car-max in Albuquerque, NM. I have had a great experience both purchases and would highly recommend anyone shopping there. I appreciate the extra effort the manager made when my license would not scan because my dog got a hold of it. Thank you Car-manx
Took my vehicle in. They fully serviced my vehicle in about an hour. Jeff called and when I went in a few minutes later, all I had to do was sign my name. Very courteod, efficient and qui k. As an older, single woman I don't often get that type of treatment.
The sale of my vehicle was done correctly! Cassandra is fantastic and so is Michael! But when I took my car into service they didn???t wash it and I didn???t but when I take my car into service they Didn???t have a car to loan me if you keep the car for 48 hours to 72 hours they should have one also they didn???t take the time to wash my vehicle either this was the first time a dealership has done this. And Tony wasn???t the nicest person into my fiance when we called to see if there was a car available yet.
I had called and set up an installation of my brake control for my 2011 f150. Got the truck over once they opened up and they helped me out right away. The only reason this is not a 5 star is that no one called me to let me now the truck was done and ready. But also side not that the lady in the cashiers area, best customer service I have ever had. Really nice and respectful to me. I am satisfied with the work and over all look of it in my truck.
While the overall service was fine, I was misled by the service department both on time involved and pricing. This resulted in extra trips to the dealership, additional days without the vehicle, and an extra $100 in ???fees and taxes???.
People here are great! I looked bought and am happy. It was a great experience. They were very helpful and the whole thing was enjoyable and not drug out.
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