Everything was excellent but the total price to fix my car labor was 5 times the price of the parts. Grant it we had the money but just weeks before Christmas we spent almost 900 dollars there goes Christmas but thanks for fixing it in a timely manner.
This is the 4th new Ford I have purchased.
by Brenda from Haubstadt, IN
January 12, 2019
Excellent in all aspects. Rides great, has every feature I can think of. It is a beautiful SUV and I am so proud to drive it.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Love My Explorer!
by Stephleigh from Leawood, KS
January 2, 2019
I use this vehicle for so many things! From work, carting materials around for training and workshops, to hauling my kids and their friends to and from activities, to hauling my daughter's wheelchair and/or walker when she needs it-- the Explorer does everything I need it to do in perfect comfort, smooth ride and style. This is the second Explorer I have driven and this time we went with the Platinum package. It is insanely luxurious from the seats with built-in massage to the ability to change the color of your ambient lighting-- Ford has thought of it all!
The GM of the dealership reached out and took care of my complaint/issues in a profession and empathetic manner. No business is perfect and will make errors; however, the measure of a great business is how they handle those errors. In this case, handled beautifully and I am again a fan (more so now than before seeing how issues are professionally resolved) of Wyatt Johnson.
A Great Value
by GinaS. from Florissant, MO
December 31, 2018
This Explorer has a lot of room. With the 3rd row seats folded down, I can place many items such a luggage, antiques, and more in the back. My favorite feature is the heated steering wheel. I have 4 young men in my family and we fit comfortably in the Explorer during road trips. The ride is smooth and quiet.
Very well laid out showroom, as well as good variety of vehicles. While shopping there my wife text me that a Sportage we had looked at the day before had been reduced to the price we offered. I purchased my vehicle elsewhere.
This is my DREAM car
by RMacomber from Stanwood, WA
December 26, 2018
This is the nicest vehicle I have ever owned. I have finally found my dream car and my family and I are so excited to enjoy this car for a long time.
I had not been to this dealership for almost 2 years due to a bad experience...Justin my service advisor was outstanding and handled a recall service to perfection. He was professional, courteous and knowledgeable...he also took time to LISTEN. Thanks Justin because of you wwe will now give Ford and this dealership another chance in the future. Yes we have bought 3 vehicles in just under 3 years from this dealership so it's safe to say we will be calling again soon. Thx Justin they need more like you!! Franklin Ford Lincoln
It was Monday temp was in the teens and my heater went out .I called Columbia Ford and spoke to Bobby in service and he said bring it in. With no appointment they repaired my truck. The staff was friendly and very helpful and keeped me posted on the progress. I would like to thank everyone for their help and kindness.
I both bought and sold a car here recently. My sales associate CARLTON BOWEN was fantastic.
SOLD: They gave me a very fair price on a 2003 Honda CRV with roughly 180K miles. The process was quick and painless. You do not have to buy a car from them to sell a car to them. I had done my homework before and knew what it was worth and I was offered a price higher than Kelly Blue Book.
BUY: Buying a used car was more complicated. It took test driving many and lots of time on their website before I found one that met the very specific details I was looking for. I decided on CarMax because I did have a very specific car in mind that I had not been able to find private seller in the two plus months I'd been looking. Also, my sales associate CARLTON BOWEN was fantastic.He spent roughly a month helping me look at cars making calls to other dealerships and coordinating multiple test drives etc. I know having him as a salesperson made a huge difference. I had looked at other dealerships and was treated only like a wallet from the moment I entered. He worked hard to help me find what I needed in a car and was pleasant and respectful the entire time. Not at all the experience I had at other dealerships. With all of the hidden fees etc other places have, carmax was not more expensive. I was glad not to give my money to sketchy people at another place.
Great people from the service advisor to the cashier
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