Destroyed My Anxiety of Buying from a Dealership.
November 5, 2018
When the listing was posted for the 2007 Jeep Grand Cherokee Overland on Cars.com, I knew I had to have it. It looked to be in immaculate condition. It was even already at a very reasonable price as verified on Kelly Blue Book. More importantly though, I had to make sure it was the right car. I inquired about the truck the first day it was listed, before it had even been through detailing and inspection. Already I became a little afraid, especially since this would be my first time buying a vehicle on my own, when I seen it the first time, there were tons of lights on for ABS, TPS, 4X4, and engine codes. The free CarFax available for the vehicle had a decent history. My sales Consultant, Mario Stellino, told me that their mechanics were working on repairing and cleaning up any problems with the vehicle; I was even able to talk with the mechanic, Dino, who was the person actually working on the truck. He gave me details on all the things they were doing, what was wrong and what things my happen in the long future of the vehicle. I asked how the repairs would affect the price of the car and rest assured, the price we would be negotiating was for having everything on the truck working. After they replaced a few parts on the vehicle a few of the problems were corrected on the vehicle, the only things left were to fix the ABS, TPS, and display. At this point, I requested to take it for a pre-purchase inspection and had the car there immediately, no hassle. For repairing the rest of the vehicle to brand new condition, the pre-purchase inspectors quoted me $1000. Concerned, I brought this to the attention of Mario; he told me he would talk with his boss to see what could be negotiated. The next day I received a call from Mario, after talking with his boss, he offered me the vehicle 1100 lower to cover for the cost of my pre-inspection and all the repairs. I immediately jumped on the offer, purchased the vehicle and had the difference repaired. Now I'm happy to say that I'm driving around MY 2007 Jeep Grand Cherokee Overland with no problems all bellow the price I wanted! It sounds and runs great, rides smoothly, and even tows my boat without complaints. I couldn't believe how smooth the transactions were. They made sure to keep me informed about the vehicle in its process. I was able to take the vehicle on several test drives. I viewed a few similar vehicles. I took the truck for independent inspection, which verified everything Mario and Dino told me. The price was negotiated and adjusted reasonably for me. Although I had already financed the car though my credit union, Caleb, the finance manager, explained my options and offered a few warranties and options they had, I declined them and he did not pressure me at all. We finished the whole signing process in well under five minutes. Everyone I spoke with was more than happy to assist me along the way and was amazingly friendly. I never could have imagined such a wonderful experience going through a dealership after always being told horror stories and how conniving car salesmen were. There was no intense negotiation, arm twisting, or boxing match between me seeing the truck and me taking it home. I would advise anyone looking to buy a car to come and see Mario. I'm so glad I came to Suburban Ford to buy my first vehicle.