Used Ford Explorer for sale in Arcade, NY

Excellent service experience with Bob Pontrello and West Herr Ford! I brought my Ford F-150 to address a few problems as my factory warranty was expiring very soon. I waited until that last minute to do this leading up to a stressful situation but my stress was quickly eliminated by Bob in the West Herr service department. He squeezed me in to diagnose and confirm the issues I had, quickly ordered that parts needed and helped me schedule a convenient time to bring it in for the service. When I dropped it off he and everyone/everything there were great from start to finish! Bob was efficient, friendly and helpful during the entire repair service process. The entire time he kept in constant communication to keep me up on the progress and timeline. Very happy with the actual repair work done by the service team and the customer service they provided. I highly recommend Bob and West Herr for any of your service needs! Thanks Bob- I will be back!

We’re sold on always purchasing the Ford Explorer XLT. This is our third Explorer. Satisfied with the most recent latest purchase. We’re having fun learning it’s features.

Excellent service, great staff, met my expectations, and I will continue to visit in the future. Have purchased a number of vehicles from this dealership.

This is my 4th Ford Explorer over the last 20 years and I am very happy. Every time I upgrade is nicer in every aspect. I am glad that after so many people telling me to just go to another style and company, I made the right decision.

Inquired about a truck on Friday,very quick communication from Adam at the dealership. Barbie in finance was very helpful.Brought the truck on Wednesday, literally 10 minutes at the dealership. Live 340 miles away Adam had Dave waiting for me at train station,very professional. Just a very good experience, will be doing business with them again.L

I have owned 7 Ford cars a pickups and wouldn’t own any other brand. I have bought 5 from this dealership and they have been great.

I found the perfect car for me listed on Cars.com and immediately contacted Towne Automotive Group. They replied immediately and worked honestly with me to make it all happen. They did not try any upsales, or bait and switch like I was experiencing elsewhere. I cant reccomend them enough.

I had a really great experience and drove away the same day with car I wanted. These guys really do everything they can to make the experience stress free and relaxing.

Got my 5th vehicle from west herr the place is a great place to come and buy a vehicle. Just want to thank John Foster and Jonah McNaughton for taking care off everything these guys Treat you like family and they go above and beyond for their Customers definitely coming back to west herr John Foster, and Jonah McNaughton in the Future to buy Another vehicle. Drove all the way from Brooklyn New York to West Herr because Of the great service and how highly they value their customers highly recommended dealership

This is my 3rd Explorer. Very reliable, handles great, in all weather, roomy, even when packed for vacation or taking our german shepherds for a ride.

Mike in service is very pleasant and thorough. Everything was checked and taken care of and all while I waited..waiting room is pleasant and makes the time go by fast

Love the inside room, 3rd row seat and the fact that the 2nd and 3rd row can be collapsed. Love the rear camera and all of the functions of being able to bring my phone apps up on the screen. So good for our very busy, on the go lifestyle

I am very satisfied with the service department at west Herr ford especially Bob. He was always keeping me informed of the situation and able to put me in a loaner car. I would highly recommend west Herr ford

It is stylish and comfortable and gets great gas mileage. I have room for anything and everything I would want to carry. Have t missed out on anything!!

I love my explorer ST. It has a high class feel with many up grades. No issues with it at all. Previous owner took care of it.

Vicki was most helpful in my search for a new vehicle. Her experience and knowledge made it easy for me to pick and purchase the the vehicle of my choice. I highly recommend her to anyone wanting to purchase a new or used car…you will not be disappointed!!!

I’m absolutely in love with my 2018 Ford Explorer XLT! It’s exterior appearance is eye catching and the inside is so nice. Lots of room and meets all the needs for me and my family!

My wife and I absolutely love this SUV! We bought the Platinum model and we’re amazed at the amount of luxury and power that comes with this model. The V6 engine and the towing capacity were a necessity that not very many manufacturers are building these days. We love this vehicle!

These are company leased vehicles, I manage a small fleet of 4 Explorers. Recently traded over of the 2017s for a 2020, what a difference, comfort, fuel economy, power/acceleration, 10 speed transmission, REAR WHEEL DRIVE now.

This SUV met all of my needs. It has been reliable so far. I only purchased a few weeks ago. Have showed it off to many of my friends and family. Thank you Gary Yeoman

Dave is a no pressure salesperson. Made me feel comfortable with my decision,he explained everything with my car, how to proceed with the sale, answered all my questions. Paperwork explained before signing. Got my car and loving it

The vehicle meets al my family needs. The vehicle was within my budget. The vehicle was well maintained. The interior was we’ll kept. Love it !

My Explorer has met all my needs and has all the space I needed for my big family. I don’t have to worry now when out on the road if I’m gunna make it or not.

We were very happy with Chris from Chrysler’Dodge/Geep service. He was immediately helpful and kept us informed of what had to be done and when we could pick up our car. Great personality!

i have purchased cars from Fairmont Ford and Gregg Smitherman. I am pleased with the service and knowledge. I like the fact that when we go into the dealership they know who we are and are always willing to help.

Thank you Joe for helping me find the perfect car! They made the process of buying my first car super easy. I would recommend this place to any of my friends or family.

Car, Ride is very nice, plenty of room, plenty of the things we like owned a 2015 limited / purchased a 2017 limited great improvements ride and comfort. Reliable car regardless of the outside invironment Very Happy!

Jeffrey and the crew at Fleet Services were great-my truck was fixed correctly and in a timely manner. Part of the work done was inside the truck and they took great care to keep it clean. Everyone was very friendly and very professional.

Paint quality was poor from the factory. Multiple drips and runs. Interior is OK. The engine and drivetrain is fantastic with the all wheel drive and twin turbo v6 in the sport model.