I spent a ton of time on the Cars.com app looking for the right vehicle before I called this place. When I did I worried that the price would go up. But the price actually went down a bit. They were totally transparent. Sharon Mercado was lovely in showing me around the car and the paperwork. It felt like a win win.
extremely nice people. However, their fault or Ford Motors fault - one of the photos had an ill fitting trunk lid. Advertised as an American [U.S.] built automobile. Same old, same old, UAW shoddy workmanship. No full size Ford for me.
the tem there was great they where very patient with me I was a little picky but only because I wanted the perfect vehicle for me and my family and the staff there all helped me to leave with an awesome SUV thank you so much so in love with it
From the minute I got out of my old vehicle, to the minute I fired up my new racecar, Napa Ford knew exactly how to make my experience nothing but positive. Every team member I interacted with conducted themselves in a friendly and professional manner. I truly felt like family there. HUGE “atta boy” to Kevin Massey and his team for all they did to get me behind the wheel of not just a car, but a lifestyle!
Customer for life!
My experience was very nice. The sales person, Ms. Erma, was very knowledgeable and pleasant. Organization and correct paper work, made the sale go smooth. I didn't have to spend the whole day at the dealer to get my car. Everyone was kind. I purchased a Ford Focus and I am happy.
I've purchased more than one car here for a reason
by Nicholas Billings from Napa, CA
February 2, 2018
It's all about the friendly service. Everyone is smiling. Everyone is helpful. There was a bit of a wait when getting the financing situated but I didn't mind and they explained everything in detail even when I had questions about the final sales price.
Mark really took his time to understand my family’s needs and point me in the right direction. I ended up purchasing a 2019 Traverse. Thank you SO MUCH Mark!!! You were the kindest salesman I have ever worked with.
Just stop in here and talk to Dom! Awesome dude, very informative and nice. Process isnt too long. Got a free cookie and water while i waited. Overall good service and i couldnt be happier with my new car.
I received one of the best customer service in my entire life! I went to Fairfield Ford's Quick Lane on June 10, 2017. The Quick Lane Manager provided me outstanding customer service! He is definitely a seasoned professional able to build trust and loyalty with his customers. He exemplifies teamwork, excellence and dedication! He is the best of the best!
We had an excellent experience at Napa Ford. The salesman were very knowledgeable and responsive to emails. We brought our truck in for a trade in and that went smoothly too. The only bad experience we encountered was the wait for the finance dept. We waited over an hour to see her. This is unreasonable. Once we were in her office she was very efficient and knowledgeable too. Over all good experience
Sales Associate Brian was very helpful, he knew the product features and explained everything in clear detail he was great helping me find the car I wanted. Great staff all around including the Sales Manager and Finace Manager, it was a good car buying experience.
Everyone on staff we dealt with were top professionals in their field. Customer Service is at a maximum priority with this Dealership. Staff are friendly and helpful. We could not be happier with our experience. It is the fourth car we have purchased from this Dealer.
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