Used Ford Explorer for Sale in Jefferson City, MO

These people truly went above and beyond for me these past few weeks. Cody Carter made both of my appointments to get my tires dealt with. Travis Peterson and Trenton Lincoln decided on a wonderful plan to take care of me to the fullest degree. John Lange is the one who brought up my specific issues to Travis and Trenton. Also updated me on the plan. Extra special shout out to the service guy who carried 4 tires, (two on each arm), across the street. Didn't catch his name though. 8/31/18 (on the same day a week before the 31st) Justin Jones jumped into action and changed out my tire with the donut I had on the car. Eric Swegle was my original salesman in October of 2017, saw me in the waiting room while Justin was getting my car together and asked what was going on. I assumed there would be some charge for the work but I believe Eric took care of it. These people truly do everything they can to satisfy their customers. Keep up the great work. From a very happy and loyal customer.

Meets all of my needs. Excellent room and features. Also, feel like I’m driving in a very safe and sturdy car. Pickup is awesome V6 engine 3.5 liters EccoBoost. Love this car!

I've experienced a problem with the leather seats (front and rear) in a 2017 Fusion platinum. Although the mileage is very low (less than 10,000) and the usage is very gentle (neither my wife nor myself are big people), the leather seats cushions panels are wrinkled. The leather has been wrinkled from the day the vehicle was delivered. John Desmond (Service Manager) has worked diligently to get this situation corrected. Initially, after asking Ford Motor Co. (FMC) to replace the seat panels under warranty, he received a corporate reply denying the claim, but suggesting that there MAY be a more "conservative: approach to resolve the problem. Taking the initiative, John arranged for all four of the existing leather seat panels to be "re-stretched" at a local upholstery shop. The "fix" worked briefly, but now two of the seat panels (left front, right rear) are again wrinkled. John has, once again, asked FMC to approve and provide new leather seat panels under warranty. FMC has refused, claiming, this time, that wrinkled leather seats are "normal" and therefore not covered by warranty. REALLY? I have never ever experienced a problem like this on any other vehicle that I've owned. Have you? Have you ever owned a vehicle with leather seats before? Did they wrinkle? I didn't think so. The Machens dealership is fortunate to have an employee like John Desmond. I truly appreciate people like John trying to do the right thing, but am sorely disappointed in FMC's bogus position on a less than quality product.

perfect car for my purposes, traveling, camping etc. I look forward to many fun trips and adventures, I need 25 words but for now I think this is about it.

I had been looking for a 2018 Ford Raptor for months. I live in Southern California and the prices they charge out here with mark up is ridiculous. I contacted Bradley Bartlett at Joe Machens Capital City Ford who had an 18??? in stock that was exactly what I wanted. The price was also perfect! I have never conducted an out of state purchase before so I was a little hesitant. From start to finish Brad answered every questions and made sure the process was smooth and left me feeling confident in purchasing without even seeing the truck or him. I also dealt with Matt (Finance) who also made things easy. After all was said and done, the purchase was completed and I received the truck EARLY, delivered to my house. I never had to step foot inside of a dealership. 10/10 would go through Bradley and the dealership again.

This car met all of our family needs. We have enjoyed it. It was comfortable for transporting adults in all of the seats as well as children. The TV made the entertainment on long trips seem short and more enjoyable.

I have purchased 18 vehicles over the last 20 years. Without a doubt, Douglas Keeler gave my wife and I the best buying experience that I have ever had. He worked with our schedule, stayed at work late, showed us all the vehicles that we wanted to look at (including two that had to be transferred from Columbia) Buying a car is always stressful in some sense, but my experience at Joe Machens Capital City Ford was above and beyond the most comfortable. He isn't pushy, gives great advice, does all he can for you, truly above and beyond the call. When I purchase anything, by the time I show up I have already decided to make the purchase. You can buy car anywhere, that's how I see it, every car dealership sells the same type of vehicles. Not every dealership has the same quality of people, Doug and the staff at Capital City Ford make the difference. I know Ill be back.

engine slips at 55-60 and when it takes off.I have had this car over a year and am so tired of the skipping.Ford motor said to just drive it til they get a code to fix it..I think when you pay this much for a car and it's new it should run like one...not a very happy customer.My family has always been a ford family..

I bought a 2015 Ford Taurus here in June of 2016 with 18,000 miles on it with an extended warranty. Right now (01/12/2018) it has almost 90,000 miles on it and I had my first problem with it. I live almost 100 miles away from this dealership and needed to get the car there but every trailer and car dolly my family owns was to high off the ground for a factory ford Taurus to get on without damaging the bumper so we lifted it up onto a gooseneck trailer we own to haul it there. Which I had told Trenton about prior and he said get it here and we???ll get it off the trailer no problem. Well I got it there right before close because it was an all day adventure trying to just get it loaded on a trailer, and the guys helped me out without hesitation. And had it fixed less than a week later, (which was impressive with all the holidays going on.) So I give em a five start rating for the cluster of a mess that I had going on trying to get it there and the speed and quality of repair.

I'm a car guy and it's important how the vehicle looks......and I really like this vehicle. It'll take me awhile to get used to all the new electronics. Once I learn everything, I think this will be my favorite vehicle I've ever owned.

Let me preface this with I have NEVER had a car payment, and avoided them like the worse financial choice a person could make, however, I found myself in a situation where it was unavoidable. I went to the Dodge dealership in Jefferson City MO with the preconceived notion that I was going to be treated like "Just another sale". Unfortunately, my suspicions were true and I was unimpressed with the customer service. Forward to the next day and I met with Ethan (Sales) and Travis (Financing) and explained to them with what I wanted (Big ol'Truck) and they were able to make it happen but the payment was a bit higher than I was comfortable with (Not their fault). After discussing with my wife she decided to go with a mid-size Hybrid. Not only was this a painless experience BUT not ONE TIME did they make myself or family feel like an inconvenience and we were there for about 4 hours looking at all cars and trucks they offered. I could not recommend them enough and I WILL be back!

This car is reliable, comfortable, and best SUV all around. Very comfortable for long car rides and best value for what you're paying! Get the best of both luxurious and safe driving.

On December 14, 2017, I bought my second car with the help of Cody Byers. The first was 28 January of 2016. My husband had had a stroke 4 months earlier and was not able to take part in the experience of shopping for a new car. Buying a car was a first-time experience for me, and I had some anxiety about it. However, Cody did his best to help me get a good deal on a beautiful new car--and with minimal "car buying anxiety." When my husband I had the opportunity to come back this December and trade our 2016 Escape for a newer model--and yet keep our payment about the same--we decided to go for it! Cody came through for us again, and we drove away with the car we wanted! Thanks again, Cody! Thanks also to Matt Wilde and Brian Lorts, who didn't give up until I got the deal I wanted. Hope you all have a great New Year!

love my new explorer, easy to use, drives great, upgraded radio is user friendly with the navigation, radio, cd, and satellite. so much room the seats fold in many ways depending on what type of room you need

This is our 3rd vehicle from Fulton Ford and I can???t imagine going anywhere else! Excellent customer service and great deals-they will beat the competition. Jordan Pieter and Harold Love made our purchase easy, friendly, and painless to drive away in a new Ford 250!

This vehicle has everything that I need, tow package, four wheel drive and is very stylish and comfortable inside. The third row seating is surprisingly roomy and I love the stowable seats.

They go above and beyond! They always let me drop it off at lunch, take me back to work, and then pick me up after work. They're extremely nice and friendly. They always offer me great deals.

The fifth generation Explorer is a fantastic offering in its class. The Explorer Platinum offers features that compete with luxury brands (first row heated/cooled/massage seats, lane keep, adaptive cruise), and in 52,000 miles I haven't had an issue so far. The 4WD system handles great in the snow, and the 3.5L twin turbo V6 offers plenty of power. The second row captain's chairs can be moved forward to offer third row occupants livable legroom, and there's still plenty of cargo space behind that. It handles well, tows well and is all around the best vehicle I've owned. I would recommend this SUV over any other in its class.

On my way from Wichita to St. Louis when F-150 truck problems started...after multiple attempts to schedule service from a Ford dealer in STL, Fulton Ford was the only dealership that was eager to help. They got me in and out in two days...Throttle body needed replaced.

Great vehicle, very comfortable to ride in, great visibility, makes driving a pleasure again. Safety features are great without the clutter and distractions on other new vehicles. Features are very intuitive to use. One feature that it came with is the front camera, I didn't think it was necessary, but after trying it out, it really is handy to see what you can't see over the hood of the vehicle.

I just purchased a "new" used truck yesterday (Toyota Tundra CrewMax) and I'm totally delighted! Glenn Patterson helped me through the conversations and process. He was a super professional advocate on my behalf and I'm grateful to him for his guidance & help. We handled the transaction thru emails, texts, phone calls, & finally, face-to-face. I drove all the way from Indiana to Missouri for this fantastic deal...I truly believe it will be one of the best vehicle decisions that I've ever made. Blessings to all !

We sent an email Thurs morning saying we were interested in a specific car--It wasn't very long before Samuel Stovall called us... per our request, we set up an appointment for 10:30 the next morning---we got there and Sam met us at the front doors with the car we were interested in.. took a test drive and filled out the paperwork ( Sam was very helpful with the paperwork)-- Eric Highley did an awesome job getting us a great rate on our financing---we were signing the papers before noon--- had to wait just a little bit for them to finish detailing the car BUT that was okay as it was a nice day and we sat out on the patio sipping tea---when the car was ready, Sam took the time to answer all our questions and show us how everything works.... Awesome Customer Service from Sam Stovall, Eric Highley and everybody else involved in the transaction--- it went smoothly and was done in a short time--- the only way it could have been faster is IF we had filled out the financial info online ( like we did last time we bought a vehicle) and emailed it ahead of time... We are repeat buyers BUT it was 18 years ago that we bought the truck from them-- it was an awesome vehicle with no major mechanical problems- with the excellent customer service we received the 1st time, we naturally came back to Joe Machens Ford.... I also wanted to say in response to another review I read on Google, we are NOT wealthy people / "important people" NOR look wealthy--just plain old everyday folk and we received AWESOME SERVICE.... I loved the fresh popcorn and the wide variety of drinks ( raspberry tea is to die for)... the restroom were clean and well stocked.. and the huge TV and lounge area was great.. as was the patio. Thanks Sam and Eric for everything... Van and Nancy Kessler

Great experience with Brad Davis! My friends told me to go see Brad at BMW, but I didn't want to go to another Machens dealership; and to my surprise, they are not affiliated anymore! I resisted, looking at half a dozen other dealerships before my friend told me again to call Brad. I did this time and to my surprise it was actually an enjoyable car buying experience! I'm a very busy Mom who didn't want to deal with the mess of a dealership; dreaded it actually! Brad brought the car to me, we negotiated over text, made a deal, and I didn't walk into the dealership until I needed to sign (which took 20mins)!!! It was great! Also the level of customer service Brad provided during and has promised after my purchase is great! I really can't imagine dealing with another "car guy" after this! I should have listened to my friends earlier!

We have been customers of Joe Machen's dealerships about 14 years ago when we first purchased our F-150. When we were ready to purchase a new F150 we turned to Joe Machen's again. Joe Machen's is a quality dealership - they're service is exceptional, and sales representatives and staff are friendly, helpful, and courteous to all. We purchased our 2016 F 150 through Troy Atkisson, sales representative. Troy listened to our description of the truck we wanted, and went over and above to help us find our vehicle. Never once did he try to "up sale" us with more than we were looking for. He and his associates worked with us when negotiating prices to keep us in the Joe Machen's customer family. We love our new truck and will continue to purchase thru Joe Machen's in the future. Thank you to the entire staff we worked with, and a special thank you to Troy!

This vehicle has everything we wanted. There is plenty of storage room and holds 7 people comfortably. There are usb plugs in front and back. Great ride, quite and smooth.

We had searched a month for an X5 with certain options, color, etc. Visiting numerous dealerships and searching the internet. Finally found the perfect 2015 X5 with sport package at BMW Columbia, about 100 miles from home. We made a few special requests, which they honored, even after we left the lot. A dealer who is willing to "make it right" for a pre-owned purchase makes everyone happy. Thank You Brett Cloon!

Has everything you could ever want in a car. We have a 2016 Ford Explorer limited. Seems to have every option ever invented ! Even has massaging seats.

I wasn't looking for this one but it stood out and I had to test drive it. My Wife feel in love with it before we got out of the lot.

I purchased a 2016 Ford Fusion. My very first brand new car I have ever owned. The whole crew was very pleasant to work with. They spent numerous hours working with me to find me the best match to get me out from being upside down on a vehicle that i was in. They took their time and looked at all options available (trade in $, cash back offers, rebate offers). What I didn't understand, they explained to me. Very professional, very respectful people. The salesman I worked with was OUTSTANDING. I wouldn't have wanted to spend my time with anyone else. I am so thankful I was blessed with him as my salesman. Very fun, very respectful, very caring. Didn't make me feel like anything was out of the question yet explained if so. Very friendly and make me feel right at home. As far as respect to customers I would highly recommend Joe Machens Ford, 1911 W Worley, Columbia, MO to anyone. Though I did not deal with all of the salesman there, the salesman I had was fantastic. The finance department was very comforting to work with as well. Thanks JMF!!!

With the help of USAA car buying service, my wife and I made a decision on the type car we wanted and was provided with the name of Troy Atkisson at Joe Machens Ford in Columbia, MO. Troy took the time to personally contact us to help with questions and decisions we had about our choice of vehicles. Troy was punctual at our meeting at Joe Machens and was prepared to show me the many different selections of Ford Escapes on the lot. I was most impressed with Troy???s knowledge of all the features of the vehicles and his superb demeanor in our conversations. He was not a ???high pressure??? salesman, but genuinely cared about providing the best for our desires. Troy and I test-drove two Escapes, one with a 1.6 Ecoboost engine and one with a 2.0. He humbled himself by admitting he didn???t realize the noticeable difference in the two engines and realized immediately what we wanted. The next day I brought my wife to Joe Machens and Troy had done his homework and selected the exact car that met our desires. After my wife drove the car and looked at the other selections, we chose the car Troy had picked out for us. From that point on, Troy took us under his wing and assisted us in the most professional manner on purchasing the Escape. The whole car buying experience was the best my wife and I have experienced in our 46 years of marriage; thanks to Troy.

I recommend Explorer those looking for comfort and spacious car interior. Everything is well designed and looks luxurious all over. I purchased this two months ago and might be a little soon to review its performance but so far I am happy with what I got. I just don't recommend the dealership where I bought from : " Ford of Orange, CA" stay away from them.

Very easy transaction. Numerous quality used cars to choose from. No pressure from sales person and excellent follow up.

This car met my needs. It is spacious for my 3 kids and their friends, with plenty of room on the third row sit. The remote key and keyless start is very useful, specially summer time, when you can leave the car locked but running, so the AC is still cooling.

Motor went out of my truck so I need a new ride. Pepper helped by working with me on what I wanted, not what they wanted me to have. No hassles, easy financing, pleasant staff,,, just doesn't get any better & with Gene Bucks help in financing I drove away in a brand new 2016 Ford Focus 5 speed. I LOVE IT!! :)

Have had it a couple of months and on the highway at 75mph with strong wind the windshield molding flew off !! This made me look online at the part and it shows more than 34 complaints of this happening.why in the world has this not been fixed! My car sounds like a window is down on the highway and rattling the dash ! Super sad about this . 40,000 miles on it .