I went in to look at a specific car to see if I would like it in person. Turns out I do! Alex greeted us right away and made the process very easy for me to come to my decision. My payments and total price were made achievable to me plus I received way more for my trade in than I thought I would get. He even answered questions I faced on the upgraded technology via text a couple days later.
A week ago I had gone on-line and requested quotes from various dealerships, not knowing exactly what I wanted but there were things that were important to me. Saturday morning (at an appropriate time) Joe Reid called to find out how he could help me. I told him what I was looking for in a vehicle and he had a couple of models in mind for me to check out, so I told him I would meet him. Mind you I had a list of dealerships to visit and passed a couple on my way to meet with Joe, but I had made a commitment to meet him first. The car I was currently driving was 18 years old and in good condition, but I was ready for something new! My last experience with a dealership was about twelve years ago when my son was 16, and it was so horrible that I never wanted to go back.(That was in the east bay) Joe Reid was so nice and explained everything so well, that to be honest....I didn't want to go anywhere else. We went for a test drive in a model that suited my needs. Not once did I feel pressured to purchase something more than I needed or to commit to something that I really couldn't afford. Not for a moment did I feel uncomfortable, in fact every part of my buying experience went so well that I almost thought it too good to be true!! With-in a few hours I drove away in my brand new Hyundai Kona right off the show room floor!!! I love my new Kona and I would recommend Manly Hyundai to anyone whether they are buying their first car or their last. I also want to thank Hasan in financing for being so nice and understanding when it came to making sure I knew all the warrantees available to me and what I could afford. Thank you, Thank you, Thank you!!! Michelle Oda
the tem there was great they where very patient with me I was a little picky but only because I wanted the perfect vehicle for me and my family and the staff there all helped me to leave with an awesome SUV thank you so much so in love with it
From the minute I got out of my old vehicle, to the minute I fired up my new racecar, Napa Ford knew exactly how to make my experience nothing but positive. Every team member I interacted with conducted themselves in a friendly and professional manner. I truly felt like family there. HUGE “atta boy” to Kevin Massey and his team for all they did to get me behind the wheel of not just a car, but a lifestyle!
Customer for life!
This is a review for Avery Green Honda in Vallejo.
I just bought a certified pre owned 2017 Honda Pilot. I worked with Dave Collello who provided me really great customer service from when I first spoke with home on the phone to when he stayed late, passed closing hours, and made the deal.
I am a small business owner in the in home serivce industry and I know good customer service when i see it.
Dave was extremely knowledgeable about the vehicle and the buying process. He made my wife, my teenage son and myself feel very comfortable the whole time and made the process fun.
Best of all he worked a good deal with some add on options I requested.
If you're looking at a Honda I recommend asking for Dave Collello to help you.
Fast car inspection and replacement of the battery
by PhilDC from San Francisco, CA
December 1, 2018
My battery failed after owning my KIA for two years, a month and a few days. My car was towed to Hilltop Ford/KIA under warranty and the problem identified: battery was replaced at cost of $154.40. I had thought something more serious was the case. Mr. Danny Roque, Service Manager, was very concerned, attentive and helpful in my obtaining a refund on additional towing charges, due to the fact that Oakland KIA, the nearest KIA dealer to San Francisco, could not store and inspect my car for eight (8) days after I contacted them. Hilltop KIA was able to inspect the car, replace the battery, wash my car and transport me to and from a BART station, all within thirty hours after I first contacted them by telephone. I greatly appreciate his assistance and the good service I received.
Great dealership to purchase a vehicle from! Everyone from the sales staff to the finance department was professional and created a non stressful car buying experience. I would highly recommend this dealership and will be definitely going back there when I am in the market for another vehicle in the future.
Excellent Service and pricing Completely Satisfied
by s4sandeep from DealerRater.com
October 7, 2018
I was almost done with purchase with other dealer but at last stage was approched by Ashley, she offered a deal without negotiatation that was unbeatable, every step in the purchase process was easy and hassle free. Love to do business with Ashley.
I spent a ton of time on the Cars.com app looking for the right vehicle before I called this place. When I did I worried that the price would go up. But the price actually went down a bit. They were totally transparent. Sharon Mercado was lovely in showing me around the car and the paperwork. It felt like a win win.
extremely nice people. However, their fault or Ford Motors fault - one of the photos had an ill fitting trunk lid. Advertised as an American [U.S.] built automobile. Same old, same old, UAW shoddy workmanship. No full size Ford for me.
This was the best car experience my wife and I have ever had thanks to Brittney Fischer. She was professional, accommodating and efficient. She got us the car we wanted in two days.
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