The service advisor Matthew was very polite, patient, helpful, knowledgeable and answered lots of my questions very well.
During the 30000 mile maintenance, he and his crew found and root caused a rear brake issue and fixed it. It was because some parts were not lubricated well enough, the rear brake pads were worn unevenly, and the inner pad was gone while the outer one still had half thickness left, he helped contacted volvo to take care of the charges to replace the rear brakes pads and routers and lubricated the part well to prevent this from happening.
The renovated dealership building is very beautiful, the seats were comfortable and wifi was fast, I like the area with 2 cubes where people can carry on their work while waiting.
Ford Flex Saved My Life
by Monie from NY
December 30, 2018
T-boned, and my door took the hit...jaws of life used to get me out...car did not roll because of the Flex wide and low style and their safety standards - superior quality safe vehicle by Ford... although it was totalled, I wasn't...and my pyrex cake plate made it too...bravo Ford. Can't wait to get another one someday..I'll fill that cake plate to celebrate when I do...Thanks for making The Flex 💪...sure had the muscle I needed that day!
It’s a great deal with the price of the vehicles I’m just kind of iffy in regards the location for maintenance and repairs I’m still looking to buy a vehicle and I think I should be getting it in the next two months
3rd flex we have owned
by lakeside living from stephens city va.
December 13, 2018
we love it. most comfortable ride of any vehicle we have ever owned. this year's interior is top notch. even our 18 year old son loves it.
Great vehicle. Great ride and a great value compared to other SUV’s. This is our 2nd Flex and we love them! We looked at other SUV’s but kept coming back to the Flex. I honestly don’t know why anyone would buy anything thing else!!
The car is perfect for cargo & passenger space, rides great & looks cool! The car handles the road very well & has a smooth ride for a large vehicle. Vehicle warms up quick in winter & has great sight lines & blind spot mirrors make car a safe & enjoyable experience.
I was expecting to possibly leave my car overnight, but my guy probably lit a fire under someone???s butt so that didn???t happen. He also filled my tank with gas, since my issue was someone vandalized my nozzle intake. My service turned out wonderfully, unexpectedly! Thank you so much Future Ford. Also, I purchased my vehicle here almost three years ago (it had 52K miles then, now it has 102K), and this is the vehicles first incident. Love my 2011 Escape. Thanks again!
Super comfortable vehicle
by BradH from Grandville Mi
November 28, 2018
We replaced our 2009 Flex with a 2017 Flex. We have loved our 2 Flex’s and are very pleased with the updates to the vehicle in the 8 years between models.
Well was on the market for a used car saw couple listing that caught my eyes. So I decided to check out this place. Got there it was small lot. There were a cars that I was looking at Low mileage and good price. Got there took my time looking at the car..yet nobody came to say hi how u doing can I help u..to me I didn’t know if that was a good thing or bad I mean I like not being hovered but would like the acknowledgement I’m looking for a car and if there’s anything that they help. I didn’t know who the actual employee of the dealership we’re..I end up deciding not to purchase but in some ways I feel that that was their downfall.
Most comfortable ride with room to spare
by Alien72 from Binghamton
August 27, 2018
I have no problem getting in or out of the Flex. My granddaughter always asks to ride in my limo! The comfort of the ride is beyond my expectations.The room available for each passenger is amazing.For a almost 10 year old car it is still mechanically dependable . We have 2 Ford Flex in our family and both are loved.
This is the second car we have purchased from Niello! Bought a new Fiat 500 pop in 2014 and today just purchased a used 2013 Fiat 500e. Absolutely outstanding quality, service and price. I highly recommend the Steeler to anyone who's interested in a Maserati, Alpha Romeo, Jeep .... or Fiat!
great family hauler
by Konalover77 from edmonton alberta
June 4, 2018
I had the Ford Flex for a couple years and must say as a family hauler it is top notch!!! the interior layout is great with cupholders to spare, and the tech is amazing. the only thing I didnt like was the fuel economy. I had the 3.5 v6, NOT the ecoboost. I feel that the vehicle may have been a bit heavy for that engine, as well as the box design probably wasnt that great when it comes to wind resistance. the room and comfort was good though. I drove to las vegas from edmonton non stop and didnt experience any kind of pains after driving for 22 hours.
I bought my Ford Edge here 10 months ago and these guys are great to work with. They strive for excellence and customer service is top notch! Their service department is by far one of the best I’ve ever experienced. The staff here always welcomes you with a smile! I highly recommend anyone to Harrold Ford who wants to get the best price and service in the greater Sacramento area.
Not what I thought
by Ticked off 67 from Williamsport Maryland
October 30, 2018
Bought it used from Carmax had 31,000 miles 4 months later won’t start now has 35,000 miles got towed to dealer and of course it’s not the fuel pump because that is covered under warranty it’s the electric module that makes fuel pump work . So now I have to pay 3 00.00 some dollars. But yet I see all kind of people posting about this part really Ford . First Ford Never again back to Chevrolet
Honest dealer and non-aggressive sales staff. Good
by K.G. from Carmichael,CA
June 1, 2017
I couldn't find an honest deal at auto malls! I went to Harrold Ford and got exactly what I wanted in 5 minutes. I drove away in a beautiful used Taurus SES, that was 15 years ago and I still love it. No major repairs at all! I'll never buy a used car anywhere else.
Perfect for my needs!
by SugarMama from Portage, IN
October 16, 2018
I deliver cakes and this car has plenty of flat surface to get my job done!!! Plus the ride is soooo smooth and comfortable. I LOVE IT!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Smoothest driving vehicle I've owned
by Mr_cat77 from Fond du Lac, WI
August 24, 2018
I've enjoyed driving this vehicle. It provides an excellent ride. Roomy, comfortable, and plenty of power. The AWD is awesome in winter. I love the Flex's body styling. It has great cargo room when needed. Seating for 7 comes in handy on occasion too.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Reliability and spaciousness
by Paige from SPOKANE, WA
April 21, 2018
This car meet all of my expectations for a great deal. I was happy with the performance of the car during the test drive. Very Satisfied Customer.
AutoMotion in Roseville CA were great to work with
by Debraksmile from Fair Oaks, Ca
September 15, 2017
I really appreciate the great customer services I received at Auto Motion in Roseville Ca. They worked with me on the finances, and gave me an great deal! I would recommend them to anyone looking for a used vehicle.
Nice for used
by Momof4 from Belgrade MT
January 14, 2019
Great "mom" vehicle. Lots of room for kids and groceries. Even oldest kid drove loved the way it handled. Nice style and comfortable interior! !!!
We went in to "just look". Lisa helped us find the model we wanted and allowed us to test drive it. She explained all of the technology and features that were equipped on the vehicle. She then let us know the current incentives, but all as information, not pressuring us to make a move. I can't explain how thankful I am for her team and the expertise she provided us. We ended up driving home in a brand new car that fit all of our families needs and more!!
Disappointed in fuel economy.
by Slick50 from London ontario
December 29, 2018
Lots of room inside comfortable on long trips , too many steps for radio and navigation poor fuel economy , Ford product with Lincoln price
I want to publicly thank Raad and his staff for an amazing, top notch, and hassle free car buying experience! My wife and I were shopping for a Honda Odyssey Touring, because we needed a vehicle with more room and comfort, and we literally drove by and saw that he had one on the lot and pulled in. Immediately, my family was greeted with a very friendly welcome and we knew that this just might be our last stop. When we met Raad and he found out that we were a military family, he stopped everything that he was doing and he personally showed us around the Odyssey, evaluated our trade (2016 Mitsubishi Outlander SEL), and he offered us an unbelievable deal on our trade and on the Odyssey. We were already financed by USAA and within a short couple hours we were on our way home in a very clean and superb vehicle. It’s been a few months since we made our purchase and we’ve had zero issues. The Odyssey definitely changed how my family commutes and our travels have become much easier. Thank you Raad! I highly recommend this dealership!
Love. Love. Love.
by Weatli from Milwaukee, WI
July 9, 2018
The Flex is a great mix of mini van and SUV. We are a very tall family and it’s one of the few cars we can stretch our legs in and have head room. There is also the most room for cargo when seating all theee rows, than most other SUVs. Very excited about this car.
I am currently on my second Flex I had a 2010 SEL which was great for a family with four teenagers. It had the two captin chairs in the front the bench second row and third row. 2 soccer players room for all their equipment. It was a great car so good in fact that in 2016 I traded up for a limited which is even more awesome than my first it has four captain chairs dual air conditioning front and back push button start and automatic lift hatch it also has navigation and sync 3 which is a big upgrade from the original sync. This car also has remote start. The best part for me is I can actually tow this car behind my RV without a problem at all and without putting any miles on the odometer. I highly recommend it.
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