A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
Great mileage but something is always breaking
by Waltguy from Palm Coast, FL
October 22, 2018
This car gets great mileage around town and decent mileage on the highway (45 city/ 38 hwy), and doesn't look like some kids spaceship from art class. However, we've had 2 recalls, a broken seat belt, a delaminating windshield and now the drivers seat stopped moving.
Carmax is by far the best company that will go the extra mile to help you reach your Hope's and dreams and they did. Thank you.
Car is better than expected
August 11, 2018
The car is exactly what we wanted and was priced accordingly. Quiet ignition plenty of head room great gas mileage also energy efficient.A real dream to drive
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