I had a horrible experience at this dealer but i can't blame the salesman Mike C. He did the best job he could with the process he was givin. He was courteous and polite and tried to handle the issues but his hands were tied by the useless policies and people above him. I would deal with Mike again but never the dealer. Being big and forgetting how to take care of the customer is what the dealer forgot how to do.
Right Muffler falling off, not good.
by Mad stang from Houston, tx
December 2, 2018
It was nice until it started to break down and the service manager and manager at Randall Reed Ford in Humble, the customer center, warranty, and all of them turned their backs on me when my muffler fell off the car while driving. I work with engineers as well, and they, the quality department, and I all think it is a manufacturer defect but Ford does not agree and refused to cover the repair.
Mike Wiebelhaus helped me when I turned in my lease and helped me get into
another lease and the vehicle I wanted and the payments. What I like about Mike
and Dorian Ford everyone has the supreme talent of listening and understanding
what the customer wants. They are very courteous, professional and go out of their
way to make sure you are 100% satisfied, weather you’re a first time customer or a long
time customer. What else I like about Dorian Ford is Mike and Carolyn (owners) will greet
you and make sure the service is 100% and will help you them self’s. I have checked
out other dealerships and I go back to Dorian Ford because other dealers cannot compete.
Team Dorian keeps up the awesome job. You are my dealer for life.
2018 Eco Vert Auto Mustang (4cyl turbo)
by Andrew from Waller
January 9, 2019
Bought Premium, it has all the bells and whistles. The only thing I don't like is the cup holders are not covenient and the back seat for extra guests sit in the wind with the top down. No complaints.
Peppy to aggressive when its needed, comfortable, customizable digital dash.
The salesman was very knowledgeable and helpful in his technique in selling me a vehicle. He was neither pushy nor overbearing and was truly interested in finding out what my needs were.
A total head-rush!
by MustangClint from Champaign, IL
January 7, 2019
This is my third Mustang GT ('01, '08 previously). I drove the '08 to over 250k miles and it is still on the road - I hope for a similar experience with the '18. Owner experience on the '18: I LOVE THIS CAR. Mine is Kona Blue, PP1 with the six-speed. I'm a dinosaur so I didn't opt for all the bells and whistles. It's pretty basic but it is perfect for me. Performance-wise, none of my previous vehicles would start to go sideways in second pulling onto the highway. I leave the traction control on with this car. Engine tick is reported for some of these. I don't believe I have this yet (I'm at 14k miles). Others have reported on YouTube that they've had issues but I suspect most have pushed their cars pretty hard (I'm being nice). Nothing in the sales lit indicated the car came with Ford Racing support... The spray bore tech has me a little concerned for the long-term but this car is such a thrill to own/drive that I'm willing to see how it shakes out. The manual trans is not as quick as the auto version but I didn't buy it to drag race. Driving this car with the manual trans is an incredible amount of fun.
Helpful friendly staff. "Magic Mike" was very helpful and informative with the many questions on our test drive. The Perfect Experience! They take care of their customers. I peppered Mike Elashkar with questions and he professionally answered each and every one of them. I would highly recommend; I am a Senior Citizen and they treated me with utmost respect! with Confidence you too will be pleased with their service and find the perfect car or truck too! jasmine took care of my paperwork effortlessly as a professional in her field. Thank you Mike Elashkar..you are simply the best at what you do.
Fun car to drive.
by JeremyB from Burley, ID
January 14, 2019
This car drives as nice as it looks. Its fast and still gets decent mileage on the highway. The interior still seem to be a bit dated, but it all works.
Any dealership winning awards year after year is no coincidence! Great sales team, John Blanchard and his manager are top of the heap! Thorough, considerate, went the extra yard again and again listening to the customer along the way! Smooth transaction, knowledgeable of the product specs and incentives. Pleasurable experience from start to finish! Highly recommend Pat Milliken and John Blanchard.
Great fun car
by Gt/cs from Ann Arbor mi
December 11, 2018
Have owned several mustangs over the years. Currently have a 2016 california special Gt, I only have two complaints
1, the interior would squeak. Took it to the dealer and they could not verify any issues. I ended up taking the dash apart and put padding where plastic touched plastic. Issue solved.
2, the non pro audio shaker sound system. Meaning the one without the subwoofer leave much wanting in terms of sound.
These are two very minor issues that are easily corrected. Overall I am very pleased with my mustang.
Joe Balhorn great salesman from start to finish. No height pressure highly knowledgeable received every rebate possible. Even got the latest rebate day of sale. See Joe for excellence customer service.
Its been a dream to own
by ryan424222 from Munster Indiana
November 25, 2018
My 2016 mustang has by far been the most fun and reliable car I've ever owned. It has all the power you could need, reliability you can count on, head turning style and surprisingly good handling in the wet and snow (with in reason)
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Fun Factor is a 10
by pb from mn
January 8, 2019
Great Muscle car,nothing like V8 power, performs extremely well many compliments on the rare California special package. Handles and drives great Best bang for your buck
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Love driving this psy mobile
by Dylanick from Miami, FL
January 12, 2019
Love my mustang, drives great and handles the road great. Not too bad on gas, makes that exhaust crazy noise, feel like a king my friend
Out of all the car purchases i made by far, this was tbe easiest and fastest time i was able to get in and out of the dealership within an HOUR, thanks to Mostapha farris who made this transaction very smooth, i told him what i was looking for over the phone and explained to him that i was on a tight budget, he was able to get me the vehicle i wanted at the exact price i wanted, also the finance manager brian was very helpful and explained to me my purchase options. Overall, i recommend mostapha to any customer looking for a new or preowned vehicle, thank you mostapha and also thanks to suburban imports of farmington hills.
Best sports car value for the money
by Tom from Palm coast
December 13, 2018
The 2016 ford mustag GT California Special is absolutely gorgeous. The interior of the car made me want to have the CS. The seats, dash, stripes and wheels all make this unique and extremely comfortable.
From the show room to the service department to the body shop this dealership is the best I’ve ever had the privilege to patronize. The entire staff in this dealership is by far the best group of people I have ever encountered.
Mustang Convertible YEAY!
by CarDriver05 from Montgomery, IL
December 30, 2018
Awesome car, reliable; I can not find any issues other than cheap and boring interior design. With the interior it was a new vehicle and hd rattles and noises like if the car was 10 years old. I did take to dealer and they say it was normal.Because it was V6 I needed more power and ended up buying an SVT Cobra instead : )
Love everything about Southgate Lincoln. Great deal on my mkx. My car had to be repaired from a accident. Great service and wonderful staff. I'm looking forward to purchasing my next vehicle here.
Best car I've ever owned!!
by Mustang Fiend from Grand junction, CO
January 13, 2019
The Ford Mustang has been around for many years and that speaks volume for the vehicle alone. Its fast, comfortable, good gas mileage all while having fun and being dependable!! I would definitely recommend this vehicle to anyone looking for a sport car!
by Rachel Ann and linda ivey from Flatrock , Michigan
August 26, 2018
The staff at suburban are all professionals. Jeffrey cawood manager is truly a asset to the team there. My salesman dean is the best. He works with you to get into a car that fits your needs. From the phone operator kay, to all the staff in service they make your trip there a soothing experience. Once again thank you all.
The best first car I’ve ever had
by Shelbie from Covina California
December 24, 2018
This car is completely reliable and I’m sad that I’m upgrading because of my attachment to this car. The only complaint I have about it is that the interior design isn’t what I like because I’m young and my leather isn’t my favorite look but besides that I couldn’t have asked for a better car.
From the moment I contacted this dealership, Allen was especially attentive and was very thorough every step of the way. He gave me his undivided attention and explained every scenario before I purchased. Very transparent transaction. Went through all the features of the car and was very knowledgeable.
Piece of crap
by Catman from New Lisbon, Wisconsin
January 1, 2019
When I bought this car it was still under the new car warranty. As soon as the warranty expired all kinds of things started to go wrong. Just couldn't afford to get it fixed. So I traded it in for a Nissan Versa Note. Also at one time I had a 2005 Ford Focus. That was a piece of junk too. Went through 3 sets of tires before 20000 miles. Will never buy another Ford.
I love coming to Varsity Lincoln whenever I need an oil change. They are attentive as soon as you pull in. Without having an appointment, I usually get my oil changed within an hour. They will follow-up with you as soon if possible if additional work has to be done. They will also alert you to any possible future maintenance. Although I did not purchase this car from Varsity Lincoln, my future car will definitely be purchased through this dealership.
by Ken from Raleigh, NC
December 28, 2018
I love my Ford Mustang, after renting several mustangs over the years and owning a 2004 I treated myself to one of the most enjoyable fun experiences purchasing my 2015 Mustang a truly beautiful automobile.
I leased another car today 10/24/2018. It's my 3rd from Hines Park. The reason I've returned 3 times is Delores Sciberras. I have just retired needed to save money. I thought it was a long shot , to turn my lease in early and lease a new car. The payment is actually less. I thought it was a long shot. Delores made it happen, she's honest tells it like it is. Saving as much money for the customer, very knowledgeable goes out of her way. I'm a Ford retiree whose family members come to when they need a truck or car. I've dealt with lots of car dealers, Hines Park by far is the best. Why, because they have Delores Sciberras.The art of selling a car with honesty. Something thats unfortunately is rare at other car dealers.
by Sportfan from Youngstown
December 26, 2018
Mustang GT 5.0 Premium 2015, sport car and really nice one. I have purchased this not since long time ago and I like it but, because of my relatives coming to me in town, I need enough space for them inside the car rather than just Doors.
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