Expectations Were Vastly Exceeded
December 3, 2018
My car died last week and I needed to buy a new car on a very short notice. I saw an amazing deal for a 2017 Chevy Cruze (priced way below market value with very low mileage--essentially it was like buying a brand new car), and went in on Memorial Day to check it out. Before I get deeper into my review, I just want to say that I'm the kind of guy that spends a lot of time doing research whenever it comes to any big purchase--I spent hours upon hours the few days prior to my visit checking out similar prices, looking at reviews of the car, looking at reviews of dealerships in the area, weighing the pros and cons of standard vehicles vs. hybrid vs. electric...I could go on for days. The part of my research that was really jarring and disappointing was when I looked into people's experiences at dealerships, which were often quite horrible. I read horror stories about people spending multiple hours at a dealership with extremely rude customer services reps and salespeople, and then either getting scammed into spending thousands of dollars more than they had been told they would or leaving without a car they were promised. I read hundreds of reviews that went like that, for a bunch of random dealerships in Eastern Massachusetts. When I had almost given up on finding a good dealership, a family member recommended I check out Huggard & Ewing after seeing the car online and speaking to the owner (Chris O'Neill), and at this point I was in a rush to get a car quickly, so we skidaddled out the door before I had a chance to read any customer service reviews. Based on reviews of other dealerships, my expectations walking in were extremely low. As you can probably tell by my 5-star rating, my expectations were vastly exceeded. My family and I were very quickly greeted by Big Joe and other very friendly members of the staff in the main area, and Big Joe helped set me up to test drive my car of interest. After the test drive, he was very honest and helpful in laying out my options, listening to my worries about the car and addressing them very professionally, and he let me make my own decisions about what was best for me financially. That was probably my favorite thing about BigJoe. He totally had the opportunity to try and up-sell me on another (significantly more expensive) car my family really liked, but he chose to be honest and laid out for me why the Chevy Cruze was very clearly the better deal. After deciding I wanted to purchase, I worked with Susan to work out an interest rate for the payments (she was great too), and Big Joe promised me that after being serviced, it would be ready for pickup the next evening. The whole process was quick and easy, I was in and out of there within 2 and a half hours. Big Joe delivered on his promise, and I was able to pick up the vehicle the next day and do a license plate swap there as well. He did all the paperwork needed to get the car registered properly, even filled my tank for me, and within two days I was all set to be on the road with my (essentially) new car. If I had to mention one other thing, it's that he and Chris gave me a more than reasonable value for the car I was trading in. I highly recommend Huggard & Ewing to anyone looking to buy a car--their customer service will not disappoint, and they truly have some of the best prices in the area (sometimes by FAR, especially in the case of my car).