Bought a new car today and it was the smoothest experience I've ever had doing so. Jake was in communication with me from the time the car was on the truck on its way to the dealership, notified me when it arrived, and was patient with us throughout our test driving the car for over an hour. Then he took care of all the financing while I was at work so all I had to do was show up and sign. If they have the car you want (or can get the car you want), I wouldn't hesitate to give them a chance.
We left Arizona on a beautiful December morning headed to Utah for a long awaited ski trip.
We had been looking at Suburbans online for six months and were hoping to find a "newer" used one while on vacation in the Salt Lake area.
Shamrock was our first stop as they had a Suburban with the color of interior that I wanted.
Wow! Everyone exceeded our expectations! We unloaded our ski gear and bags on the spot and reloaded everything into our new Suburban. Our ten year old (still in her jammies) curled up on their couch and watched TV while our older kids cleaned out the vehicle that we traded in and mounted our ski rack on the new. The whole process took less than two hours and could have gone faster, but we bought some assessories and weren't rushing ourselves.
Thank you Jake (and all) for treating us like friends. We will keep our eyes on your inventory and hope to buy from you again.
Jake and Brady, our time in Park City was amazing!!! Thank you for taking care of us so quickly so we could get back on the road and enjoy our trip. We're really enjoying the new Suburban. Hopefully our old one will be a blessing to a family too!
Best car buying experience I've ever had. Jake and Kellen were awesome through the entire process - from test drive to after purchase follow-up. Great price on the 2014 Suburban we bought and absolutely fair price on our trade-in. Fast service, no pressure atmosphere, no jerking around with back and forth with the "finance office", no pressure to have a "limited test drive". Jake found us exactly what we were looking for and went the extra mile to get us a little better interest rate by contacting the credit union and showing them how close our credit score was to the next tier. Thank you Shamrock Auto!
1-lots of good info - photos about the vehicle online so most of our questions were addressed before we came to look at the vehicle 2- Kellen was easy to work with, very knowledgeable about the vehicle 3- we love our new suburban
Before going to Shamrock we had a pretty good idea of the car and features we were looking for, but were glad to have Kellen walk through the decision process with us. We were out of state buyers yet never felt like that would be a huge problem. Thanks!
I was thrilled when we found two possible vehicles at Ken Garff Ford because how much some of our family members loved other Ken garff locations, but sadly this one was not a good experience. Aside of the lack of assistance in finding a vehicle where we had to physically reach out to a worker passing by and ask for some help to finding the vehicles on the lot to those that were presented to us, they were filthy and we were told we would get an "IOU" on a deep clean and any fixtures that needed to be done after purchasing the vehicle. Bummed we had the experience we did.
I have been looking for a Subaru Baja fora while now and I finally did at carmax in salt lake. I was three hours away and couldn't get out there quickly so they held the car for me. FOR A WEEK. They had people come in and was wanting it.But they still held it. I wish they would negotiate on the price. But I got it at a good price. The car was in top shape and the interior is awesome. Thanks carmax.
Got a postcard from GMC saying that my truck needed to be brought in for a recall and that the service *re-programming the ECM* would take anywhere from 20 to 40 minutes. I made the appointment and it took nearly 1 1/2 hours to get my truck done and pressing to get back to work. I could see the service men and customer service weren't motivated nor eager to please their customers from the moment I walked in. I was rather disappointed when I got that treatment.
Hi, I'm Sandy from Salt Lake I purchased my Toyota Rav4 from James at Sunburst auto, I was treated like family from the first step in the door, these guys are the best at customer service so helpful and friendly. I would absolutely recommend my friends and family shop for cars at sunburst, the best car buying experience I've ever had. I will be back in the future, Love these guys!!
I just bought a GMC Denali Sierra pick-up from Shawn at Sunburst Auto Sales and I couldn't be more happy. I felt I got a great deal on this pick-up, and the people at Sunburst were fantastic to work with. Thanks Ali and Aldo as well!
We worked with Dante, and REALLY appreciated his honesty and knowledge. He helped us find the vehicle we wanted/needed and was friendly and helpful. The facilities were rated fair because they were in the process of building the larger lot and building, and the current one was crowded. We had a minor repair that our local Ford dealer was unable to fix, and they took care of it in minutes. THANKS DANTE!!
Thank you Scott for a great out of town buying experience!! Scott responded promptly with lots of information. We made an appointment and did a full live video viewing of the car. Scott pointed out all defects. When we arrived for the purchase everything was ready to go. Thanks again!!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.