The Kirbys - 2015 F-150 Lariat FX4 Off Road
July 18, 2017
From the sales team, to finance, to the owner, Gilbert & Baugh have a wonderful staff. My wife and I searched and reviewed every F-150 within a 75 mile radius of our house and Gilbert & Baugh had the best selection and best prices of anyone in our radius. When I walked on the lot, I was fairly confident of the truck I was going to purchase - their website has a ton of pictures of the vehicles from varying angles and positions. Our salesman (Jeff) listened to what I was looking for, was not pushy to try to get me to buy new or something different, and was personable. Within minutes of being on the lot, we were test driving what was to be our newest vehicle.
When it came time to discuss finances, they gave me what I felt to be top-dollar for my trade-in F-150 and also assisted in getting me the best interest rate from the companies with which they work. Our finance agent (Lee) was great. I have bought vehicles before and the finance folks have tried to push things on me that weren't necessary, but not at Gilbert & Baugh. Lee laid out our options, including an extended warranty that I felt was a must, but wasn't insistent to the point of annoyance like I have experienced. While waiting for the interest rate approval, the owner (Randy) sat down and talked with us like we were family.
As we were about to drive off with our new purchase, an incident occurred that could have left a sour taste in our mouths, but the Gilbert & Baugh team came through again - the truck has a navigation system in it and when the SD card was installed, the NavSystem would read the card. As it was approaching 5 pm on Friday and we live an hour away, they told us that they would come get the vehicle the next week, bring me a loaner truck (it was a nice vehicle, too; they didn't put me in a 'cheapo'), fix the issue and bring the vehicle back to me. All told, they had my truck for two days - figured out the issue, overnighted the part, fixed it and returned it in working order. And they brought it back full of gas (which in a 36 gallon tank is not insignificant). They knew the previous owner of the vehicle, so as they brought it back, they also brought me the second key fob and the valet key.
Again, Gilbert & Baugh have a wonderful team, great selection, and good prices and I would recommend them to anyone looking to purchase a new or used vehicle. Thanks to Jeff, Lee, Randy and all of the Gilbert & Baugh team!