2018 IS300 Chris Ortega is Phenomenal. Words cannot express his knowledge of LEXUS in every aspect. I cannot have asked for a better experience. I highly recommend LEXUS but most of all the patience, intelligence, and kindness CHRIS exhumes. I Definitely will be referring LEXUS and Chris Ortega! Thank you for making my Dreams come true! Monica Duran
Came down to Santa Fe to look at a vehicle we had seen online. When we arrived everyone was nice and greeted us as soon as we drove up. The sales staff was very pleasant to deal with. They made sure we recieved the best deal for the vehicle we wanted. Overall it was a great buying experience.
The reason for the 4 star on Customer service is when I arrived at 0700 to be sure to get in at 0730 [your request], is when the service person (no Name tag). told me that they couldn't get the service until the people came in later.
The gent was tall and had a beard and an accent.
Please, when you say the time be that time. Also when you ask how long it would take, (to determine if you wanted a ride home to wait), I was told the service that I needed would be about 40 minutes - - -was not.
Chris continuously went above and beyond to satisfy what I wanted in a car buying experience including driving the car from Santa Fe to Albuquerque, delivering it to my front door, walked me through setting up my phone AND thru the car features.
I told Chris I needed a car, somewhat serious but not committed. He showed me an option I actually really liked, asked me what kind of payment I was looking for, and made it happen for me! Very professional and easy to work with. Good personality that keeps it real and made it feel like he was there for me, not the other way around. Keep up the good work, awesome employee!
Cold drink on a hot day, professional and polite, no pressure, great communication via email and telephone, very knowledgeable of vehicle, quick and painless. Worked around my work schedule. Salesman had a great attitude and listened to all my questions and concerns. Even after purchase he still answers questions I have. Santa Fe Lexus has happy people that make it a happy place.
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