Wonderful people, great cars, great deals, SHOP HERE!
by Casey Bennett from DealerRater.com
November 30, 2018
So this review is about 9 months late but hey, better late than never. I bought my 2014 Ram 2500 here in April of 2017. Brad, Tony and Adam are superstars. They are honest, they aren't pushy and the finance team is awesome. I got an incredible deal on a truck that is literally in showroom new condition. The entire process was fast and painless. These guys are GREAT. If you're looking for a great used car, there's just no other place to go. They've earned my business, my loyalty, my respect and my gratitude. Music City Autoplex is the standard by which all others should be judged.
I really praise God for this car lot. The place was clean and welcoming. I really love the efforts they have made to ensure their guest are comfortable and fed. It was a nice touch to see that there were snacks at each desk also the salesmen seemed relaxed. I must say Joe Fike jr. Is very young but he was a great listener and the car he showed me was the exactcarI had test driven but the other atlotwould. It work with me. But the Finance department manager was Awsome as well he also made feel like family and not just another number in line for a purchase. Thank you MUSIC CITY AUTOPLEX
The vehicles located on the lot seemed nice but the overall experience was not very impressive at all. The owner of the shop was very rude and unprofessional. He did not seem too familiar with the car and could not provide very much information. He acted as if he was king of the world and it just made you not even want to look at the vehicle. He needs improvement in the professional aspect of talking to customers.
I admit it...I needed a lot of hand holding to buy my car from afar, so this dealership was a perfect fit for me. Charles made it happen! He was knowledgeble, communicative, and service-oriented...and this was all virtually! Car was delivered on budget, on time, and with no surprises!
The team at Direct Auto of Tennessee worked patiently with me through multiple test drives on multiple trucks for nearly 2 weeks. They helped me identify the right fit for me and even recommended some modification options to make the truck I bought be the absolute perfect fit for me. I highly recommend giving these guys a call or making a visit if you are in the market or just curious about a vehicle purchase.
This was a low stress purchase with friendly staff. They delivered what they committed to without pressure, which is all I generally want in a buying experience. I worked directly with the sales manager Donnie before ever visiting the dealership and he was a pleasure to work with.
We had been looking for a used Van for a 3rd car in Nashville area for a couple of months. We had found most vehicles listed locally were overpriced and were prepared to travel to buy one, drive it home and still save thousands. We found this Van on Cars.com at Dixie Motors in Nashville and it was exactly what we were looking for in price, year, mileage and even color. Randy, the salesman, responded to my email inquiry on a Sunday and I arranged to go look at it the next morning. I appreciate that he treated me with respect and honesty (especially as a women buying a car). I bought the Van. It needed to be state emission tested which he took it that afternoon. It also needed the side mirror knob replaced under warranty, so he called after we had taken it home and offered to take the Van to the dealership for us. Above and beyond.
We bought neaaly 10 vehicles over the years from Michael’s motor Company. Staff is always friendly, courteous, ethical, and honest. Their pricing is reasonable, they offer excellent extended warrantees for sale , and they always do everything possible to ensure a fair and reasonable transaction. This week, we bought a Nissan Ultima from them, and they are delivering it to our home in East Tennessee in a couple of days. How’s that for service? We only buy our vehicles from Michaels Motor Company. Here’s a learning opportunity for those of you who have written bad reviews because of the cars performance: buy an extended warranty. You’re buying used vehicles, for Pete’s sake. What did you expect?
From the time I drove on the lot Josh (salesman), Rita (Finance Mgr.) and Tony (owner), I felt like part of the family of Autoplex. The vehicle I found fits my needs with only minor adjustments on my part from my previous vehicle of 15+ years. A great first and now lasting impression of the family at Autoplex. There were so many common threads in our lives that we found after lengthy conversations. I also checked with different businesses around town who new Tony and heard nothing but positive comments. Naturally not everyone will have the positive experience I had however, most probably will. Like everything else in life, it will depend on the individual. I would highly recommend Autoplex as a first or even a last stop as I did if your looking for a used vehicle.
The GM of the dealership reached out and took care of my complaint/issues in a profession and empathetic manner. No business is perfect and will make errors; however, the measure of a great business is how they handle those errors. In this case, handled beautifully and I am again a fan (more so now than before seeing how issues are professionally resolved) of Wyatt Johnson.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
The purchase process went very well and the sales part was better than average. They were fast, efficient, if not extremely professional. I appreciated not being there for 4 hours.
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