I needed an affordable, new vehicle with a monthly payment under $350. I wanted to trade in my previous vehicle however, I was not offered nearly enough at several other dealerships. I contacted Jack Schmitt Chevrolet in O'Fallon Illinois and spoke with Christine. I live over an hour away from the dealership so I was a little hesitant on driving all the way there for nothing. But Christine made the drive worthwhile with a genuinely, friendly attitude. She was very helpful and went above my expectations to help me get into the vehicle I wanted. Christine was able to get the price of the vehicle where I needed it and offered me more than any other dealership for my trade in vehicle. I am very happy with my buying experience and definitely recommend Jack Schmitt to anyone looking to purchase a new vehicle.
Andy was OUTSTANDING! When I arrived the cars I wanted to test drive were already started and waiting for me. My mother also complimented Andy for his professionalism and fun spirit. The facility was clean, and just like home with an assortment of snacks and beverages while you wait. All of my needs were met on my purchase and Andy has surely earned my next car purchase (already!).
The sales rep spoke with me at length about my own needs for my next car and showed me a number of different cars on the lot. He did not make me feel pressured to buy, and made sure I was fully satisfied with the car before I bought it. If I still live in this area next time I need a car I will be returning.
I had a great experience buying a used car. Staff was very friendly & helpful. Ronnie & Mr. Mike were such a great help they have great customer service will definitely be back if I get a new car & will recommend to others.
Fast and friendly service from the staff and service men and a very comfortable waiting area.
Amy Brandt is the BEST person around. She always greets with a smile and goes out of her way to make your experience a pleasant one.
Luis Martinez took the time and patience to show us the cars we wanted to see, he gave us enough time to decide without pushing, rushing or yelling us to buy a car as in the past, we had bad experiences with other sellers,
Purchased new to us, used Lincoln MKZ. Owning an older MKZ we were knowledgeable and happy with the vehicle. The newer model with all the electronics was very confusing. Our sales person, Drew. Friends, walked us through the processes of setting up the necessary electronics. Took great care making sure the vehicle was cleaned and ready for delivery. The entire purchase expirence was enjoyable. I would highly recommend Drew and Jack Schmitt Ford/Lincoln to my friends. This is my second purchase.
I've now purchased two cars from Jack Schmitt Ford Lincoln and will definitely be looking their way when I go to purchase another car. The customer service has always been outstanding and they are very accommodating to requests.
I personally worked with Nick on my second purchase and he was courteous, professional, and knowledgeable. I appreciated his honesty and willingness to work with me on the purchase.
This truly is a 5 star dealership and is well-deserving of everyone's business. I highly recommend them to anyone looking for a new or used car and I look forward to seeing them again in the future. Thanks again for everything!!!
I had a great experience purchasing my new GMC Terrain. Brian White was my sales rep and helped guide me through the process. He was very helpful and knowledgable. He got me everything that I was looking for without being pushy or intimidating. I will definitely be referring others to Brian.
I have worked with Jamie in service a good number of times since I bought my last two Buicks. My car is under warranty. The battery konked out and about 4:00 in the afternoon, after three jumps in 24 hrs I got to the dealer expecting a need to drop off for a next day appointment. Jamie moved my car right in and had me back on the road with the new battery by 5:00 pm. This was extra special because it was the coldest day of the year, it is my only car and I have no one for back up. My personal responsibillites make it such that I MUST have a dependable car. On a side note, Jamie always remembers me and the cars I drive. This is amazing since he sees thousands of people go through each year ( he has been there many years). That personal connection means a lot. He has always left me with a sense of security, as if someone is looking out for me.
I would highly recommend this dealership. Excellent buying experience and extremely considerate of my time. They answered all my questions from start to finish and gave me a smoking good deal that nobody could touch. No high pressure sales tactics and running back in forth to a sales manager for pricing.
My recent purchase replaced a vehicle I had owned for many years, which too was purchased at Cassens. Earnie was great! Very helpful, knowledgeable, courteous and patient with all of my questions. The customer care is excellent!
Fast! Amazing satisfaction. I couldn???t ask for a better experience. My van has given me the room I needed for my family of 4. We couldn???t be happier. As a mother I am much more organized thanks Cassens.
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