Sally is the BEST!! She is considerate to her customers' time and concerns, while still communicating effortlessly with everyone she interacts with. She made my entire purchasing experience wonderful!!
Worked with Dale and he made sure we had a great buying experience. I can’t believe how fast we were able to find what we wanted and complete the purchasing. These guys are faster than any dealership I have worked with. Love our new Explorer.
I try to avoid dealerships but Northwest Motorsport is A+
by Pwoens from DealerRater.com
December 5, 2018
I typically try to avoid dealerships but stopped by Northwest Motorsport one evening as they had a nice looking Duramax sitting on the lot. Met Fred initially and had a great interaction with him. Fred connected me with Joey and in the end they did such a great job that I bought the truck. Met Joe, the GM I believe, and he was upfront and a straight up guy. Had a slight mechanical issue after I got the truck home but Joe and Joey made it right. Great transaction and I would definitely go back for any future purchases.
Didn’t feel like the typical car dealership. Everyone was beyond friendly and I was so comfortable. I never once felt pressured or mislead. Jared Herling treated me with respect and showed me that I could actually get even more car and exactly what I wanted within budget!
Brought my GMC Sierra in to get A/C fixed and they did a great job! Jordan???s customer service was awesome and he did everything he could to make my visit awesome!! Kim the shuttle driver was awesome too! It???s hard to get people to talk and makes a ride awkward when you don???t know them but she was awesome too!
Best buying experience I have had. No pressure. Very friendly, everyone. Very helpful and informative. Would recommend this dealer to anyone I know. Will definitely return to this dealership when looking for another vehicle.
This is an excellent dealership! Whether it's the sales, service, or parts you need this staff is very knowledgeable and ready to answer any questions. I've bought my last two vehicles here and I can't think of a better service or parts staff around!!
Excellent service, fast processing and friendly staff
by Homer from DealerRater.com
December 1, 2018
We had a recently been recovering from a hardship and knew financing was going to be a challenge. When we made contact with them about our options we were met with options and approval within hours, got the car we wanted and at a rate below our expectation. All around a pleasant experience.
Crosspointe went above and beyond to find us our perfect car. They listened to what we wanted and respected our budget. We were never pressured into anything and it made the process so easy. Our salemen Doung, even texted me to show me more cars after our first initial visit and kept me in the loop of their inventory. We will recommend them to everyone we know!
The guy that helped us was awesome. This place in general I really liked. Not the typical used car lot. I work in customer service and I do whatever I can to make people happy. I was very excited to get a new (used) car. I assume normally when walking off a lot that the car looks brand new inside and out. They knew we were coming to look at the car, yet the outside was filthy dirty and the inside had dirt all over the floor boards, dog hair in the back seat and crumbs in the cup holder. They had a manager driving the car around as his daily driver. Why they didn't clean the car before putting it back on the lot blows my mind. It was really important to me to have a spotless car. I asked them to detail it but they said their detail crew doesn't work on the weekends. They pressure washed the outside of the car and sent us on our way. I took the car to get detailed and it cost $200. It would have been nice for them to at least offer for us to bring it back on Monday for them to detail. Nice people, but bad customer service.
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