Safety recall of front passenger air bag inflater.
November 28, 2018
Arranged an appointment to have recall warranty service on front passenger air bag inflater on Nov 23 2018. When the appointment was made, the receptionist gave me all the info, service would take 45 minutes and there was a customer lounge for waiting, with coffee and magazines. Arrived at dealer service department on time. At check-in, I was informed that parts were not available to perform the service. Parts would be available on Nov 26. So I made another appointment for Nov 27, so as to give the parts department time to receive the parts, log them in and place them where-ever they keep them until needed. Arrived at the appointed time, checked in a bit early, as is my habit, and was informed that the service would take about two hours. Not exactly the 45 minutes I was told and expected. Anyway, I went to the customer lounge to wait. Very comfortable area, coffee and magazines. About an hour later, the service was completed. Went to the car to go home and discovered that the job had not been completed, an access panel cover had not been replaced. I would have replaced it myself, but could't find the right position to fit it. Went back in and requested that a technician be found to complete the job. They did. I had to tell him where the cover should be placed. All personnel I encountered were polite and respectful, the waiting area clean and comfortable. The persons taking appointments need to verify that parts will be available for the required work. My time wasted by having to have a second visit is maybe not as valuable as theirs, but does have some value. Overall, because of having to have a second appointment and the job not finished because of panel not being reinstalled, on a scale of 1-10, 9.