Fantastic Service! Jackson Balk went above and beyond!
November 6, 2018
From the initial "Hi!" To final signing of our purchase of a new (probably one of the first modern steel metallic 2.0's shipped!) 2018 Honda Accord 2.0 Touring Sedan, I can honestly say Jackson was not only a pleasure to work with but also a honest, helpful, problem solving, and detailed professional. Our issues were as follows: 1) We wanted to buy a new Honda Accord Touring 2.0 with a specific interior and exterior color in mind. 2) We had to turn in our leased Lincoln MKS at the end of the Month, regardless. 3) We needed to close, i.e.: have a car without any downtime. From beginning to end, Jackson came thru! 1) Provided great value with NO pressure. Unique for a auto salesperson. 2) Follow thru was consistent and immediate. Always got back to me within an hour of my text questions. 3) Any issue, such as what do we do if we turn in our lease and the ordered car is not available, Jackson had a solution. 4) Collected ALL information ahead of time so the new car closing was very quick, enjoyable, relaxing....and involved no high pressure sales from others to "buy extras, such as warranties, etc. Jackson pre-sold: Tire Warranty, Heated Steering Wheel, Wheel Locks, etc ahead of time so we knew before closing what the final price would be. As a side note, Jackson, ahead of the sale, before I ever met him was kind, courteous, and helpful to my 88 year old father-in law, who stopped in without notice to gather information on the new Honda Accord 2018's. Small things like this grab my attention. Would I recommend Jackson and Suburban Honda to others? Absolutely! Also.....we love our Honda Accord 2.0 Touring!!!!! Quality is fantastic, ride is great, features, such as radio, heat, etc. are EASY TO USE and MAKE SENSE! Alan and Cindi