Used 2017 Honda Pilot for Sale in Rochester, NY

Thank you for a great experience !lynn was Knowledgeable and thorough in explaining the whole process. I drove away thrilled with my 2017 Envision . Will certainly be sending people To Randall’s . Time tested excellence !

We got a Pilot Elite after riding in a friends..We had a Lexus RX and wanted more space, but did not want to fork over an extra 35k to get the comparable Lexus or Acura. The Pilot has a masculine stance and has all the features that we could want for...the panoramic roofs , DVD player heated and cooled seats...even heated back captains chairs..the extra row. Large enough but not a monster. I have really been pleased...The only negatives are the radio is a little clunky with no dials. And the plastic on the interior is a little over powering at times and cheapen the otherwise lux feel of the truck. I have been really pleased.

Garber, and specifically Andrew Stein were a pleasure to work with. I believe I got a fair deal on our new CR-V. Additionally, Andrew went out of his way to assure all questions were answered and that we were totally satisfied with our car purchase experience. I would recommend Garber to friends, based on Andrew's professionalism and help.

I was able to find our family car through cars.com. It’s a great tool to use to find your ideal car. They help you custom your car down to price , style and model.

I bought a new 2002 Honda Accord at another dealer and put 218,000 miles on it until if failed its annual NYS inspection back in December 2015. I had never had to leave the car in the shop except for routine maintenance, but the service adviser told me it would cost upwards of $2500 to make it road ready. I was ready to buy another Honda, but after discussing what I was looking for and what I could afford to pay (I've been retired for 3 years and am still learning how to live on a fixed income!), I never heard from the salesman. So, I decided to check out other dealerships, read some really good reviews about Garber and decided to give them a try and am so glad I did! My salesman, Ray Dublin, worked very hard to find me just the right car and was very patient with regards to answering all my questions. I thought I would have to settle for a late model Honda with at least 35,000 miles on it, which would have been OK. However, two days after my first visit, Ray called me to inform me that they had just obtained a 2015 Honda Civic with only 3500 miles on it and priced nearly $7000 below the MSRP. I drove over that afternoon, took a test drive and fell in love with the car. My only concern was getting the monthly payment down to an amount that my budget would allow. Ray then turned me over to one of finance managers (Mon Tran) who spent nearly two hours with me and put my mind at ease. The next day, Ray called to tell me that they had found a lender that would finance the car at an APR of 3.69%, nearly a point lower than my credit union and that sealed the deal! I never felt that I was being "pushed" or manipulated in any way and was extremely impressed by everyone involved. Even though it will probably be at least another 10 year before I consider buying another car, everyone treated me as an important customer. I will be sure to recommend Garber to my friends.

I was so excited to finally get my first new vehicle. I have always bought Hondas, though used. The 2017 Honda Pilot was my first new one. What a disappointment! First, after only about 2 months, I could barely push the brake down hard enough—it was actually difficult to do. So had to bring it in to be fixed. Then, a few months later, the cabin starts intermittently smelling like gasoline—a pungent odor enough to make me nauseous. Again, brought it in, and Honda says “Oh, it’s just because of the type of gas we use in this climate in the winter”—they did nothing. That nauseating smell makes my garage smell like gas for days every few weeks. Plus it’s no fun driving around inhaling what feels like pungent gas fumes! Then, my hazards come on by themselves intermittently for no reason whatsoever if you put your hand anywhere near the touchscreen. So until I notice it, I’m driving with my hazards on! Then, there is a short in the wiring causing my programmable garage door button not to work. All within 2 years for a brand new vehicle. I got rid of it. So disappointing. The only positive was that I liked the new body styling compared to that ugly rectangle on wheels of the years prior!

This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.

My only issue with this Honda model is .. for the price of 48,160 $ I would have like to get the cross rails on the roof rails that where on my option package and a rear cargo cover. I expected that it would come with my elite. Since I took the one in the show room I really thought it was stored in the dealership. So I called the dealer and they gave me the ear phones for the dvd system. And I call the Honda factory I ordered them at the tune of another 700+$ but very happy had I know I would have just gotten the tutoring and saved 3000$ 🤦🏽‍♂️

The workers were very polite, we were supposed to come in for a estimate on a vehicle, the dealer called us the day before to remind us and sent us an email with the confirmation of an appointment that had the address, the time and other info that was very useful at the time of the arrival.

This is a good family car with all of the things you would expect from a new car but. They managed to cheapen things. Look at the carpets. Cheap !! Worst on the EXL with Nav. Interior lights. Very poor configuration and they know it. I had an older pilot. Much better interior lighting. Buttons don't light at night. So park the car and tri to find the all around door lock button. Or the fuel door release. Finally maintenance intense. Trans fluid every 30,000 miles, Transfer case another $100.00. Differential 40,000 miles drain. replace brake fluid every 60,000 miles. Cooling fluid.... Buy a HUN........ and save money.

we were just looking for options of different vehicles for our specific purpose and they were very accommodating and we had no pressure from them.very good dealership

When we walked onto the lot, my wife looked at the vehicle, read the equipment list, and said "Buy this Vehicle!" She was right; the performance of the Honda Pilot meets "Excellent" in so many categories for several types of cars. It handles hauling materials like an SUV, handles like a sports car, and is roomier than any upscale pickup or full size vehicle I've owned.

Met Paul Bowers when family was looking to get a 2014 Ford CMax and it was one of the smoothest experiences with a car salesman in the last 20 yrs. Absolutely no pressure, completely accessible and very patient when it took 90 days to finally decide - we must have done 5 separate test drives. And the price was lower that the XPlan pricing i could get through work, with no hoops to jump through - their no haggle pricing is similar to the better/best pricing you would see with Truecar. Came in for basic service and snow tires as the All Weather Michelins sucked in snow. Not only did their service guy (Tom, IIRC) beat the BJs price I was quoted, he took the extra time to see if Dunn and Mavis were cheaper and they were. I ended up saving an additional $40 because he went the extra steps. My third great experience was with Bryan Zemaitis in finance. I was about to make a decision on getting the extended warranty and was about to pull the trigger on internet Ford dealer quote, which didn't include taxes. I called Van Bortel as a courtesy from my prior positive experiences and Brian not only got right back to me, he beat the internet pricing by 10%+, including NY State taxes. At every Van Bortel department I've interacted with, I've been very pleased. They seem to me like the Wegmans of car dealers, where their employees go the extra mile and still provide great prices.

Have never owned a Honda automobile before. Was in the market for a bigger car/SUV due to having a toddler and doing more traveling etc. I test drove a Pilot for a week before purchasing new. After a day I was already hooked. Very smooth ride, handles excellent in the snow/winter weather, plenty of leg room and storage when the third seat is down, lots of storage compartments, gas mileage was as advertised, exterior styling updated and impressive. Overall this car is exactly what we were looking for in a larger automobile at the price point we were wanting to stay within. Without a doubt Honda has me sold. My next automobile will also be a Honda and likely a Honda Pilot!

First, Roy Patterson is a great sales representative with Garber! I have never owned a Honda before but I came to realize that my 2003 Ford Taurus needed to be replaced with almost 107,000 miles on it. I asked those whose opinions I value what I should get based on several family and friends driving Hondas. My mechanic recommended I get a Honda as they require little maintenance. I then researched for close to 2 months before making the decision as to which model I would purchase. You, as the reader, can tell that it's many years since my last new car purchase. When I called Garber Honda, Donna Rodgers answered the phone and when I shared with her what Honda model I was looking at on their web site, she was very helpful in matching me with Roy based on his expertise of the CR-V. After Roy patiently explained the various features on the CR-V, he road with me to test drive the Red Basque Pearl with gray interior EX AWD model I had looked at on line. He was helpful, professional, and didn't pressure me to buy a higher priced model. The EX model came with heated front seats (a plus for winter driving in the Rochester area). When the first price quote was given to me, I showed him the paperwork from Ontario Honda indicating a lower price for the exact same model that I had looked at the week prior. They lowered their price in order "to gain my business". They also gave me $500 off as my husband is a veteran but did not require my husband's signature on the paperwork. When my husband and I went to pick up the car, Roy graciously attached my NYS E-Z pass to my windshield. As I "signed my life away" on all the paperwork, Andy Paris was very helpful in explaining each document. He made the changes I requested of him too. A few days after my purchase, Roy followed up with a phone call to see how I liked my new car. I told him how much I was enjoying it and he answered the few questions I still had about the car. It's no wonder that Garber Honda was named the #1 2015 NYS Honda Dealer based on customer reviews! In an age when customer service, professionalism, and fairness to the consumer is often lacking, Garber Honda is a place I would return in a minute to buy my next car!

I really appreciate this car. It has plenty of room for passengers and the driver. An SUV that drives & handles like a car. It's good on gas on the highway when you press the Eco button. Also tows a trailer with ease!! Love the right side camera! I have been stopped several times just to be asked my opinion about it...I always respond with "It's a great vehicle & I really love driving it"

Helpful salesman, painless process. Smooth from beginning to end.

I love my pilot. This is my second one! It drives great, is reliable and is very comfortable. I would recommend this vehicle to potential buyers.

Rodney Olsowsky was a pleasure to work with! He was friendly yet efficient, easygoing yet courteous and understanding. When we decided to purchase the car, he offered to pick me up at our home so I could drive it back home without leaving a car at the dealership! How thoughtful and understanding of our situation! He went above and beyond just to make this our very best car buying experience in 30 years!

Its excellent, it's very comfortable and I love the exterior build of the car it's also very reliable , this car honda pilot Exl is worth all the hype.

IDE is THE BEST car dealership around. Turned in my old lease (2015 Civic) today (5/21/18) and walked out with a new HR-V. It is much more comfortable and easier for me to get in and out of and also see over the steering wheel! I am 5???2??? and 83 after all! From start to finish took about 4 hours, which was perfect. That gave me time to pick up groceries and make a trip to Leo???s. You see I live about an hour away and I am tired of just seeing Leo???s face on the commercial! My car was ready when I returned, signed the papers and off we went! Oh and those nice ???boys??? you???ve got working there? They even transferred my groceries from my old car to the new one. And just so you know, the HR-V holds about $350 or 55 bags of groceries! I want to especially thank Roberto Galante and Brad Constantino who answered all my questions, made me feel comfortable and truly made this transferring my lease so easy. Also, Ken in finance. Oh, and I should also thank my daughter Susan for helping me decide on the HR-V. After I sat in it the first time, she said this is it! I never even tried a new Civic. Thank you, Shirley Sharpe

This car is extremely well made. I drive it back and forth to Florida with a full load. This last winter, I averaged 31 MPG for the entire trip down, back, and 5 weeks in the city. With a 3.5 Liter V6, this mileage is awesome. The car has a great ride, with options to make a long drive comfortable. The Honda Pilot is very reliable, and can take 8 people comfortably when needed.

10/15/2018 This is first time I went to Garber Honda. Before we decided going to this dealer store, another dealer told my husband we should change brake oil, and many other issues of our car. We have a 2017 Oddssey , new car. When I talked to Ryan, he is very nice and he also very proud of his team members. Ryan is definitely Reliable and Royal to client. Very nice!!!The technicians did check our car less than 30mins and told me just because of the tire need some air, and Zero fee!!! We are very appreciate their professional help and now I could take my parents with my baby to anywhere with no worries!! Next time definitely will keep Garber Honda!! And also highly recommend Ryan and his whole team!! Nice person Great job!!!

We just purchased a second Honda Pilot for our family. It’s great for everyday running around as well as road trips. Lots of room for passengers as well as any gear they bring. We enjoy the features of a luxury vehicle without the large price tag! Great driving performance. It’s a smooth drive.

I can't say enough wonderful things about my experience buying my new 2016 scion from auto outlets.my salesman zach was such a polite ,tentative young man.not pushing like most salesman .John the financial managers very helpful to put me in my new car.my car I just love it.i would recommend this dealship to everyone.they are a great bunch of guys.i feel the quality of cars are great and reasonable I did my research before I went there.u need a car go see them.

This SUV Honda Pilot EX-L, met all of my needs for family of 8 peoples. Roomy, in the front, and back, with all top of the line equipment. The ride is very smooth, and safe, comparing to other SUV.

The workers were very polite, we were supposed to come in for a estimate on a vehicle, the dealer called us the day before to remind us and sent us an email with the confirmation of an appointment that had the address, the time and other info that was very useful at the time of the arrival.

This vehicle has blown me away. From the sleek design, to the spacious interior, awesome technology, and safety features. I absolutely love it and so will you!

This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.

I love this car. We had a 2014 pilot & now the 2019 . I love all the new features and the body changes. It’s a Beautiful Vehicle!!

I am a car enthusiast! I spend way too much on cars ??? but I work 24/7 and it???s my only hobby. This review will be a bit on the long side, simply because I have so much to say about my experience with Vroom. My wife gets frustrated with me because I talk so often about how amazed I am with Vroom in every aspect! I bought my first car in 1968. Back then I couldn???t afford much, but since about 1979 I???ve purchased some very cool cars. I even bought a brand new Rolls Royce back in 1985. I???ve owned: exactly 10 Mercedes, Jaguar, Ferrari, Audi R8, BMW, Range Rover and several others. So when it comes to dealing with car dealerships, I feel like I???ve become rather expert ??? AND a huge skeptic of car dealerships!!! When you buy a high-end car, you lose SOOO MUCH money, as soon as you drive it off the showroom floor. So the last time we purchased cars, we decided to purchase nearly-new cars with very low mileage on them. We bought an Audi R8 and a Mercedes SL63. And it turned out GREAT. No regrets. So now it was time to sell those cars and buy two more. I happened across Vroom.com in my Internet search, and found the perfect cars for both my wife and I at the same place ??? Vroom.com. The cars are nearly identical to the same cars we???ve been driving, but just newer. A 2014 Audi R8 and a 2014 SL63 ??? both with about 3,500 miles on them. Even the same colors as our previous cars. I got bids from several companies to sell our cars to. Vroom offered the highest amounts on both of our cars!! And it was FAR easier to sell to them than any other company. Unbelievably simple! And the prices for the newer 2014 cars was extremely fair. I flew out from South Orange County, California to Vroom to look at and drive both cars. Vroom picked me up at the airport and brought me back to the airport. I was extremely impressed with Vroom and their showroom. And without exception, every single person I???ve spoken with and dealt with at Vroom has been not only helpful and enthusiastic, but GENUINELY concerned about making me happy. Even after the sale they keep contacting me to see how I???m doing and to ask if there???s anything that I need. They got me great financing! Less than 3% interest rate. I had no clue that you could do that with a ???used??? car. No other buying or trade-in experience I???ve ever had comes even close to how great, simple and fast this was. Oh???and they shipped the cars from Texas to us at NO CHARGE, and picked up our two cars at the same time. And the nice young man who delivered the cars was fabulous. He was so very, very careful with our cars. And not only do they have their guarantee ??? I believe you have a week or so to drive the car, and if you don???t like it, they will take the car back. They even told me several times (even after I???d purchased the cars) that if for some reason we decided we did not want the cars, they would come pick them up and truck them back to Texas at NO COST to use. Unbelievable!! Well, my wife is now also so impressed that she no longer is frustrated with me for talking about Vroom so much, and telling all my friends. In fact, I???ve already asked Vroom to look for a car for my daughter. I now would not think of getting her car anywhere else than Vroom. I mentioned before that I???m a skeptic when it comes to car salesmen and dealerships. So if I was you reading this, the first thing I???d wonder is, ???Why is this guy writing this review? Are they paying him???..???? Well, I don???t know any of the people at Vroom. I spent so much time on this review simply because I believe that when people deserve credit, and they treat you so nicely, you should reciprocate and sing their praises. My name is Dr. Rod Kurthy. I???m a dentist and I own a dental products company in Southern California.

Great car! Lots of room and space! Best investment ever! Looking forward to traveling with my family across US! Very pleased with the purchase! Recommend it to everyone!

I was referred to Texas Direct Auto/Vroom by a good friend and I???m glad I decided to go with them for my car purchase! I initially got Billie as my car sales personnel, but she seemed to be very pushy and just aiming to make quick sale; which is something that made me very uncomfortable. After speaking with her for a while I advised I would give her a call back to speak with my financial advisor on proceeding further on this process with Vroom. When I called back I got a different agent that saw in the system that saw I was talking to Billie and advised me that she would give me a call back in 5 mins, well 30 mins passed and I called back upset because I did not hear back from her after she ran my credit and didn???t like the fact I wasn???t trying to put 2500 down. My credit score was excellent I had a 740, but I didn???t have enough credit history she said is the reason why she kept asking me to put so much money down on 23k 24k car. The last time I called upset after not hearing anything from her a gentleman by the name of Shannon Humbles answered and I advised him that I did not want to work with Billie anymore because she made me feel very uncomfortable and I felt like she didn???t personally care about helping me through the process of the purchase. Shannon is an ALLSTAR!! He went over and beyond the call of duty to help me make this purchase!!! 7 days later my vehicle sits in my parking garage and I love it! The process was so easy to purchase, I had to put 1500 which is the standard, instead of 2800 that???s Billie was demanding that I put down! Please go with Vroom! I saw a couple bad reviews and I know every process has its flaws, but I???m here to tell you, they work! They are a very good company and I look forward to making another purchase with them for my girlfriend???s Christmas gift! Thanks Shannon and Vroom!!!!

This 8 passenger SUV meets all my needs and wants. It has good safety. It has a amazing exterior and a comfortable interior. I would recommend this car to families who need performance, and comfort at the same time.

First, Roy Patterson is a great sales representative with Garber! I have never owned a Honda before but I came to realize that my 2003 Ford Taurus needed to be replaced with almost 107,000 miles on it. I asked those whose opinions I value what I should get based on several family and friends driving Hondas. My mechanic recommended I get a Honda as they require little maintenance. I then researched for close to 2 months before making the decision as to which model I would purchase. You, as the reader, can tell that it's many years since my last new car purchase. When I called Garber Honda, Donna Rodgers answered the phone and when I shared with her what Honda model I was looking at on their web site, she was very helpful in matching me with Roy based on his expertise of the CR-V. After Roy patiently explained the various features on the CR-V, he road with me to test drive the Red Basque Pearl with gray interior EX AWD model I had looked at on line. He was helpful, professional, and didn't pressure me to buy a higher priced model. The EX model came with heated front seats (a plus for winter driving in the Rochester area). When the first price quote was given to me, I showed him the paperwork from Ontario Honda indicating a lower price for the exact same model that I had looked at the week prior. They lowered their price in order "to gain my business". They also gave me $500 off as my husband is a veteran but did not require my husband's signature on the paperwork. When my husband and I went to pick up the car, Roy graciously attached my NYS E-Z pass to my windshield. As I "signed my life away" on all the paperwork, Andy Paris was very helpful in explaining each document. He made the changes I requested of him too. A few days after my purchase, Roy followed up with a phone call to see how I liked my new car. I told him how much I was enjoying it and he answered the few questions I still had about the car. It's no wonder that Garber Honda was named the #1 2015 NYS Honda Dealer based on customer reviews! In an age when customer service, professionalism, and fairness to the consumer is often lacking, Garber Honda is a place I would return in a minute to buy my next car!

We owned a 2006 Pilot and after 13 great years we finally needed to get a new one. After looking at Volvo, Toyota and Subaru we came back to the 2019 Pilot. Nothing beats it in its class.

Too many gadgets that I don't know how to use. I HATE the auto engine idle and can't disable it. Have to turn it off everytime the motor is started.

Vroom personnel were thoroughly professional and I received great value in my trade and new car. I took my car to the local dealer for a through inspection upon free delivery. (Vroom offers a 7 day free return policy.) The BMW service manager told me my 2015 X3 Xdrive28i was in such good shape, it would qualify as a certified per-owned on their lot. I easily could have paid $3K more for the car than I did from Vroom.

This car looks fantastic! It rides beautifully! And it is a great vehicle! Wasn’t sure I wanted to go quite this big, but it handles great! Love driving it!