Tony was an excellent listener as well as salesperson. He wanted to know what I was looking for in specific and then would give me options to consider. He was also very thorough in introducing me to the new features.
A few bumps in the road when replacing my 2013 Toyota RAV4 with a new 2018 Toyota RAV4 XLE but our salesman, JJ Santiago and Sales Manager, Sean Carroll we’re very professional and got around the problems to make sure that I was a very happy customer. Thank you!
I'm very impressed with the professional nature of the Ide Staff. They were personable, helpful, and most importantly honest. My salesman was fantastic and answered my many questions and offered multiple resolutions to each. I'm surprised that this whole process was so easy, efficient, and not stressful at all. I would highly recommend letting Gerry help you with your next vehicle.
Bryon was attentive, informative and helpful throughout the buying process. He helped me understand all the features and how to use them. When I picked up the car it had all the options for the agrred upon price and was the desired color. Bryon has called to follow up and answered all my questions. This was a positive buying experience and I love my C-HR.
Greg Palmer, our Dorschell Used Car salesperson, was altogether superior in terms of professionalism and dedication to customer service. He made my used car purchase a breeze--in fact a most pleasant experience. I would return to Dorschel to work with Mr. Palmer in a heartbeat!
Our sales person, Isaac Elliott, was very knowledgeable, willing to answer all her questions, and patient. We got a good price and are very pleased with the entire experience. We would recommend Garber and Isaac.
I was very happy with the service I received on my recent visit to Garber Honda for routine service on my 2010 Honda Crosstour. The service representative was very friendly and knowledgeable about the service needed on my vehicle. There was no waiting to see the representative when I arrived and the car was finished when promised. The estimated expense was right on and the service was done properly. I purchased my vehicle brand new from Garber Honda and have had it serviced there since that time. I have never been unhappy with the repair service or customer service. I have recommended this dealer to anyone I know who is looking the purchase or service a Honda.
Our family has done a lot of business with Garber Honda - 3 vehicles within 1 year; however, twice now we've been very delayed on having a simple OLF done on two vehicles to the point I've spoke with the service writer as well as Kevin Parker, the GM. I don't believe we'll be going back to Garber when we could go to three other Honda dealers in the area. Data - dropped off vehicle @ 7:30 and requested it be done by 11:30 - arrived 11:37 and was told it'd be 15 more minutes??? At noon, it still wasn't done! It was done @ 12:10 and for the record they did not charge me - all I ask them is to stop overbooking and let customers know but this also happened on another occasion with an appointment!
Their slogan says it all - 'Nobody Beats an O'Connor Deal', and I can confirm that as I called nearly every major Chevrolet dealer in Rochester and Syracuse seeking out the best price on a new Volt. Steve Dash and his team were able to give me the best price, and were very fair with my trade in as well. Everyone at O'Connor made me feel welcome and did everything they could to make the buying experience a pleasant and painless one. If anyone is looking for a Chevy car, truck or SUV - I would highly recommend you head straight to O'Connor. Two thumbs up!
First time in 20years that I pick out the car that I desire and NOT one time did the salesman try to give some car that they couldn't sale He ask me,I picked it out myself Thank you Mick Awesome car dealership
After terrible car accident, during which I totaled my car, I went back to Garber Honda to buy a new car...I have to mention that we, my husband and I are Honda lovers for years...My old Honda CRV seved me for almost 16 years and by the end saved my life..., so obviously I sexised to buy another Honda CRV. Pete MacCracken was our Sales Consultant during the process od purchasing our new car...Please, let me tell you how wonderful this Gentelman was, nit only professional but also knowledgable and very helpful in any way. I was very nicely surprised by ghe lenght and quality of the whole process. Mr.MacCracken is a highly reccommeded by me Proffessional in Car Sales as well as absolutely helpful person in the assistance of getting the finances trough reccomending Andy in Garber Honda. The whole proccess was not only an nice experience but also a relif aft r the traumatizing accident. Once againI would highly reccommend Pete MacCracken, Andy and the whole group in Garber Honda
Scheduled recall service on my 2012 Odyssey. What was done was fine, however dealership lacked a part to complete the recall. Apparently there were multiple issues involved as in multiple recall items. I had offered the VIN when I scheduled but the dealer rep scheduling said it was unneeded. Seems to me that if they had the VIN the dealership could have scheduled all recall actions and insured all parts were available. Now I will have to schedule another session, travel 0ver 30 miles each way to complete plus my time. Not sure I would recommend this dealership for any service. Purchased cars from this dealer in the past, will reconsider for any additional purchases and I'm a multiple Honda model owner.
Ivan and family treated me with a lot of respect. They have a great selection of very good used cars. The process was easy and fair. Definitely recommend family and friends.
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