Alex was recommended by a family member who bought a new CRV. We specifically asked for him and ended up purchasing a new Odyssey. We appreciated how Alex went to bat for us and definitely earned our business. He worked with sales manager Chris and clarified our questions and negotiated a fair price for our trade in. Finance manager Jim explained warranty options and was gracious about adjusting the bill after we added the new vehicle and compared notes with our insurance. Overall, Napleton staff appear to value each other and customers, resulting in a extraordinary family friendly environment and surprisingly pleasant experience. Genuinely caring people! The vanishing deductible on our extended warranty was icing on the cake!
Very easy to work with John.He is a very straightforward guy. Goes way out of his way to make sure you’re comfortable with whatever you were about to purchase .He let me drive several cars and really spent a lot of time with me and never showed any pressure I would go back to this guy in a heartbeat
My family have been purchasing all of our Honda???s from Napleton in Loves Park for the past 22 years. This is our 8th Honda we have bought and we keep coming back because of the friendly and excellent service we always receive. The last 4 Honda???s we bought have been with John Vang and every time it has been a great and pleasurable experience. I would highly recommend John and his team. -Paul
My husband and I have worked with Mike Massaro on 3 different occasions and he???s always very friendly, personable and knowledgeable about the cars we???ve discussed with him. He always makes us feel like he truly cares about us and that we leave as satisfied customers.
Service from Russ, Tammy, and Gary and their crew of technicians has and contours to always be excellent! In addition, Mike Massaro and Chris Loch have always been pleasant and respectful during the sales experiences. We highly recommend Napleton Honda Loves Park for Honda Sales and Service. Paul and Pat Anderson
Mike was incredible and made my experience was very positive. As a woman, you always wonder if you would get taken advantage in cost and selling, and Mike was very honest and truthful in helping to make my decision. I have a more positive outlook on auto salesmen due to Mike. In addition, he and everyone in the dealership were accommodating to my puppy, Jack. Thank you Mike for such a great care with us.
Super to deal with! I shopped for a car for my sister. I've never personally dealt with a car salesman before, and I was wary of being taken advantage of, and thought it would be difficult to get a good deal. Nothing could be further from the truth! Not only was I treated more than fairly and respectfully, I absolutely know we got a great deal! I will certainly think of them first for my next purchase, even though we live hours away. I have seen and been closely connected to others who were taken advantage of at other dealerships, and boy, a dealership I can trust is more than worth the trip!
I've bought two cars from this dealership, have shopped a third car there, and have used their service department for 7 years. They're extremely helpful in every way. The sales reps are very knowledgable and helpful, the sales manager makes negotiation painless, and the service department does quality work.
I purchased a 2014 Ram 1500 ecodiesel that was 11,000 below KBB. It was an awesome deal and awesome service to boot. Briana was knowledgeable and got answers to all my questions. Highly recommended. I'll buy from again no doubts
The selection of Jeep's is best in the area. The sales staff was awesome to work with and went out of their way to make the experience second to none. The deal was easily sealed and they have a customer for life. The dealership was recommended by a friend and I have already made a few recommendations to friends as well. Heather sold me my Jeep, Jeff helped work everything out to make a smooth sale, and Shawn did a great job completing the paper work completed.
Dekalb Sycamore Chevrolet Buick GMC. My wife and I have purchased multiple vehicles from the dealership and always use them for service on our vehicles. Our experiences have been great from sale to service, and dealing with the staff, management and the owner is a pleasure. They are the absolute best, hands down!!!
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