The team at Dover Honda allowed us to look into buying our new vehicle over the course of a month. Periodically, they checked-in and were courteous. We ended up purchasing our new Pilot with them. Thanks!
I met with John a year ago. Since then, I spoke to and test drove other cars and always knew that when the time came I wanted to give John my business. He is approachable, honest and knowledgeable of their products.
Our salesman Al was friendly and helped us to see the difference between models of the CR-V They were upfront and honest on the pricing and were not pushy. We wanted to go to lunch and decide and they completely respected our wishes. Our second vehicle at this dealership and will not be our last!!
The best experience I???ve had in a dealership in my years!
by Josh from DealerRater.com
November 25, 2018
The staff was extremely helpful with being too pushy and listened to our requests. They have such a close group over there it feels like a family institution. If you???re looking for a car and want to make sure that you???re getting the right car for you go to Dover Honda!
Sue Garland was great to deal. She was very knowledgeable and helpful. She took the stress out of making a large purchase. Before I left the dealership with my vehicle she spent a lot of time explaining features of the vehicle. I truly appreciated all she did for me.
My experience with the sales person Chris was excellent. The finance people however changed the price I agreed to. I signed a paper on the floor, but when the papers were presented to sign the price was much higher. I noticed it and complained. They said there was a ???mistake??? on the previous quote. Well if there was a mistake they should have been open about it. I think it was a bait and switch The paperwork is confusing and they clearly changed the numbers by $6000 between what they agreed to on the floor and what they presented in the office to sign.
A very good experience purchasing a new car here. Marissa knew the cars well and worked quickly and transparently when it came time to talk numbers.
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