Highly recommended, smooth out of state experience
by Glen P. from Los Angeles, CA
November 15, 2018
Salesman Brian Trask was a great help in buying a rare car from out of state. All emails and questions were answered quickly and thoroughly, and the whole process was smooth and easy. Great customer service, would highly recommend Brian and the Romain team.
New car shopping at Romain was a positive experience for us. They were friendly & informative. Our salesman was Tyler Emmett. He was great from beginning to end-polite and honest. He found us the perfect car & we love it!
I would like to commend Henderson Chevrolet for accepting, completely correcting and for standing behind their word to correct a situation that was questionable as to responsibility. I initially submitted a somewhat harsh review, but would like to recant it was a big "THANK YOU" instead.
The service was done very well, but the driver's seat will no longer go all the way back, and I was informed it will cost $1,100 to fix it. This is the second major system of the car to fail (sunroof). That does not make me think highly of the quality of a Lincoln car. If you (the Lincoln company) can not do better than that, I will not buy another Lincoln! Yes, I am angry and disappointed.
I called to schedule my 2016 Lincoln MK-C for repair of a potential problem in the front suspension and an oil change. I was able to get my vehicle scheduled in for repairs promptly. Upon picking up my vehicle, I learned that warranty work on the front suspension was conducted and my oil was changed. My vehicle was cleaned and ready to go. I was very happy with the overall service and all staff members we talked with were very kind and helpful.
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