Edit: I am upgrading my previous review from one star to three because of the dealership's General Manager Flavio Pinheiro. Not only was he thoughtful enough to address my review, but he called me to apologize and learn from the experience how to make the business better. I was upset due to the lack of communication between the staff and the customer. I dropped off my 2003 X-type because it had an issue passing the DMV inspection. It took a few days to hear back from anyone. It took them several more days to locate a part. However, the staff did not communicate this to me. When I would call to ask about the status of my car a staff member would tell me they would call me back and never did, or a secretary would direct my call to a voicemail that was never answered. I think it would help the dealership greatly to answer or return calls by the end of the day or early the next day. Staff members who do not know the answer to a question should not promise to call back "in two minutes" and then never call back. Because my car is an older model, I began to feel that my business did not matter. There were days when I waited patiently for a call back. Then there were days where I grew greatly impatient and tried several times to reach someone. I don't mind at all that it took two weeks to get back the car because I now know they were trying to locate the part from several other dealerships. However, I would have felt a great sense of relief and comfort that my car was indeed being cared for if someone would have tried every few days to call and give me an update without me having to chase an employee down. I would definitely now give this dealership another chance, and I suggest if a customer is having an issue to reach out to Flavio. He will try to address your concern and has made me a happy customer once again.
My 2003 X-type could not pass DMV inspection. I felt confident that the dealership I bought the car from could diagnose and repair the problem. However, this dealership has changed greatly for the worse since becoming a Paul Miller dealership. No one answers or returns calls on the multiple phone numbers listed on their website. There is not enough follow-up to update the customer on the status of the repair. I would call the Service Dept only to get redirected to the Parts Dept voicemail that is never answered. They explained the problem with the car and then added on two additional issues that I felt padded the bill. I told them to fix what was wrong with the car so I could pass inspection. They agreed to do so. However over a week and a half later, I still didn't hear back from from them whether the car was ready. I called multiple times and was finally able to speak to someone. They told me because my car was older they were having trouble locating the part. If the dealer can't get the part, who can? What kind of answer is that? Why didn't they call me during that week long of waiting to explain what was going on? They said they would call me the next day to let me know what would happen next. I still haven't heard from them 24 hours later. They are the reason people avoid repairs at a dealership.
Truly had a great time at this dealership. Beat experience I???ve ever had buying a car. Might buy my next car from there as well. Even though I???m from Connecticut. Chris Gomez was great as well. I hope so more deal with them.
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Pleasant buying experience- fair deal, quality inventory, smooth process, great customer service, very quick business manager. I found Craig S. very helpful. Loving my vehicle so far have had no issues with it. I reccomend Paul Miller Par
The purchase of my vehicle started while looking for a particular car online and came upon the ad. When I called the dealership he picked up the phone. Not your typical sales associate, it was like you were talking to a good friend. Not pushy in any way, i asked specifics about the car and told him I would be driving about an hour and a half and did not want to waste my time. He said the car was in absolutely mint condition, no road rash, perfect rims etc. For a five year old car I found it hard to believe but gave him the benefit of the doubt. I gave a deposit over the phone and drove out the next day with a certified check on the off chance he wasn???t giving me a story. I went in with my brother. When we saw the car both our jaws dropped. He on the money 100%. I spent 10 minutes going over the car and shook Anthony???s hand. We had a deal! Such a pleasure to deal with him. He followed up with texts over the weekend to ask how I liked the car. This guy is honest and knowledgeable. If you???re looking to purchase a high end ride, you will not find a better dealership nor a better or smarter sales associate. Can???t wait for my next purchase.
Well enforced by Steve L. , Web Manager for Morris County Jag. Appreciate his timely updates as to availability and incoming models. No pressure, just good information. Still looking for a 2016 V6 and know eventually will find the right one with low miles, in silver, blue, grey or green with their help.
The guys were really friendly and not too pushy like certain salespeople are to get a successful deal. I appreciate the customer service and the patience of the sales people. I would recommend anyone looking for a good deal to visit AutoHolding 46 and find a car.
Robert was amazing and so accommodating . Easy to work.
by EMDOCT from DealerRater.com
December 5, 2018
Robert and his team did an amazing job. Made it easy to get a. Good deal and feel like a first class customer . Thanks again and will definitely bring family and friends .
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