I dropped my car off with wiring damage. Justin explained to me clearly what the damages were and kept me informed throughout the whole process. He had my car done completely done sooner than expected. I recommend this shop to everyone. My husbands car is still at the Dodge dealer since October 24,2018. Justin and his team had my car completed to me less than the time I expected!!!
Although the car we wanted didnt work out, the customer service was excellent. MARCUS is a STAR! He should be in management. I have brought many mercedes in the past. Carmax is turning the tide when it comes to purchasing vehicles. The best thing to do when you buy any car is to take it to another mechanic, and then bring it back to the place to be fixed within the warranty period. The Truck I purchased from them a year ago had a few issues but they did take care of it and I've not have any problems since. Carmax has set the bar high for purchasing returning and anything to do with cars. BRAVO!
It's our 14th vehicle within our family over the years from Tuttle Click - our 4th within the past 12 month! We are definitely very satisfied and loyal return customers! It was a great pleasure all around from A-Z, to purchase another new vehicle.
The staff was amazing. Flavio was a wonderful salesman and Keith in finance was very helpful and warm. They treated me like family. It was refreshing to have employees who have all worked together for a long time and were very knowledgeable and worked like a team.
I have had 12 Chrysler products over the last 20 years and all have been serviced at Tuttle Click. The ease of taking my car and picking it up, the quality of work, and the personable Service Managers is the reason.
I bought a Jeep Compass in March and then I was rear-ended in an accident on July 3 and my new Jeep was totaled. I called my salesman Ali and asked him to get me the exact same Jeep Compass and one day later he sent me a picture of my new Compass with a sold sign on the showroom floor at Tuttle-Click. My first purchase experience was wonderful but this special attention at a very trying time was OUTSTANDING!!!
I have a great experience with everyone at this dealership. I would like to thank all of the mechanics for keeping my car in top condition and taking great care of my personal vehicle. The mechanics are one of the reasons I keep coming back and I consider them to be top notch.
Much Gratitude to team @ San Juan Capistrano Jeep.
by Taylor Davis in his new Jeep C from Newport Beach
September 8, 2018
The team that helped me with my purchase, specifically Arden, Durrell, and Shana were very professional in several ways. They were highly knowledgeable, eager to meet my needs, very friendly and set an excellent environment to handle business. They genuinely wanted me to take my time and make the right decision. Even when I was hesitant to take a second test drive the urged me to not rush things and see what both cars hard to offer, their time and execution was greatly appreciated. I've already recommended this branch to multiple friends guaranteeing them that Jeep is the way to go, especially when you have Arden and Durrell on your team.
by Thomas (the sales manager will know who I am) from Magalia, CA
December 1, 2018
We had the cash. We were in the "Camp Fire" and lost everything. Drove twice to Tustin from Sacramento. Once to shop and once to buy. Had financing set up, gave sales the information so they could deal with the credit union to settle finances before we arrived. They totally dropped the ball. We had driven eight hours to pick up a car and the sales manager demanded our Social Security number even though we were paying in cash. $26K that evening and the residual today. He wanted us to spend the night or until the credit union opened on Monday as he didn't want to work with us. The sales person was next to tears and my 74 yr old wife was fried with how we were treated. He was proud in how he treated us. Based on the short version above, I can't recommend working with AutoNation Ford Tustin.
They checked me in before I could get out of my truck with a I Pad and asked me to wait in the very nice waiting room. They sent me a text to ask if I would like anything. Within an hour the nice lady handed me my keys and asked me to see the cashier for my receipt and I was on my way.
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