A Refreshing Experience
November 6, 2018
In looking for a replacement for my 19-year old Mazda I visited a number of dealers, but Crafts won my business hands down. They turned a process that I had been dreading into an enjoyable experience. When I drove away from my initial encounter with them, the first word that came to mind was "Refreshing!"
The sales rep, Brian, was low-keyed, non-pressuring, helpful, responsive, and respectful. He told me to take the car wherever I wanted for a good test drive on my own, and he didn't hover. He made it clear at every step that Crafts wanted to "earn my business". Other dealers say that but don't do much to show that they really mean it. Crafts' asking prices are fair to start with, and the company is reasonable in negotiating. As a female car buyer, I felt none of the condescension I had experienced with some other dealers. While I was driving away with my newer 2015 Mazda (exactly the car I had wanted) I made a note to myself, "I believe I have found my solution for future car buying!!"