Paul Hanna, the best!
November 5, 2018
Paul Hanna. Paul is the only service writer I go to. He is excellent at his job. He really really listens to what I say. And as I am not a mechanic I can only describe problems by the sounds and bumps and changes in performance of my vehicle. And he listens carefully and the problem always gets fixed.
For example, a few years ago I had a 2005 Tacoma. I bought it new in Silver Spring. I had a local mechanic do the oil changes and after the first year he noticed the rear differential (whatever that is) was leaking. It was still under warranty so I had it served at a dealer. A year later, the same problem appeared and I had it serviced again at a different dealer, still under warranty. Finally it was found to be leaking a third time and I took it to Bayside. I remember Paul came out and looked at it, and I explained I had already tried to have the problem corrected at two dealers, who failed, and it was imperative that it get fixed properly this time as the warranty was due to expire. Well Paul got it done. He explained to me they had to go an extra step and correct something that may have been a bit off since the factory roll out. Paul is my guy for service.
And Bayside is my dealer!