These guys are awesome. Went above and beyond to totally satisfy us. Love the car and excellent friendly service. Would recommend to anyone to do business with Cars Well. Couldn't be happier with our purchase.
I recently purchased a car (AS IS) from this dealer and after driving it for a day I discovered there was an electrical short in the car. I called Art, my salesman and told him my problem. He did not hesitate in beginning the repair process- and stuck with me until it was fixed. I was humbled for they had no legal obligation to me as I bought the car AS IS. This was my first solo vehicle purchase following the passing of my husband and I am so glad I found this place. NO PRESSURE from friendly, helpful staff- exactly what I needed. Thank you for your kindness.
It says a lot when you have nothing bad to say about a car dealership. At 3 am one day, I stumbled upon Metro Motors. I went in the next day to see the car. I fell in love with the inventory. They have nice cars with even better deals. All or most cars have a car fax and they are not secretive about the car history. They take real good care of the cars too. Everyone worked well with me. They worked with me and were very patient. I was very particular about a certain car that I wanted and not once did they try to bait and switch me. They kept me updated on the vehicle and finance offeres that I was eligible for. When the banks did not approve me because of no credit history, his lovely wife made sure to contact another source fhat said yes to me. As a first time car buyer, they made sure make this experience one that was worthwhile. I ended up getting the vehicle and left the lot as a very happy customer. They even drove the car to my home. They took time out of their personal lives to make sure that I was taken care of, and didn't make me feel bad for staying past closing time. I'm happy driving my dream car. Joe and his team are God sent, honest individuals. They work with integrity and want to make sure that you leave the lot in a vehicle that YOU want. I went there to purchase my first car and will purchase again! Go see Joe and Metro Motors!
Surprisingly a nice car buying experience and deal
by Monte Ray from Clinton, TN
May 28, 2018
Was very surprised to find a car dealer that wasn't your typical car dealer. Joe was very nice, friendly and HONEST. I had a couple minor issues at the time of purchasing my car and he took care of them...AND I DIDN'T EVEN HAVE TO FIGHT WITH HIM ABOUT IT! Great guy to do business with and very satisfied with the car. DEFINITELY recommend Joe and Metro Motors in Knoxville.
One very special buying experinace, I wish all dealers do business the way this dealer does, honest, upfront, excellent service, very knowledgeable, the owner puts you at ease and makes you want to buy a car from him, they have great selections and I think the prices are more than fair for the quality.
I highly recommend Metro Motors to everyone.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I have never visited a lot and done business directly with the owner until today. It was a wonderful experience and after only a few minutes I felt like I had known Joe my entire life. He allowed us time to look at the vehicle without the pushy salesman tactics and was very accommodating when making the deal. I highly recommend Metro Motors if you are looking for honest, friendly, excellent service!
We were looking to buy a used SUV and found one on the Cars.com app at Metro Motors. So we decided to go check it out. Joe was more than accommodating. he let us test drive whatever vehicles we wanted and also offered to let us keep the vehicle for a few days to make sure we wanted it! We ended up buying the SUV the next day. He had also informed us of a few things he needed to get done to the vehicle but hadn't had the time because we bought it so fast. So he scheduled a time for us to bring the vehicle back to drop off to take to the Nissan dealership for the repairs. While at Nissan they found something else to be done to the vehicle and Joe didn't even hesitate, he had them fix that as well, at no charge to us! I would highly recommend Metro Motors to anyone looking for a nice used vehicle.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
inquired about used car online. was informed an employee was considering it for his daughter. was later informed employee did in fact buy the car. It was a fun inquiry. I bought a similar car from a private individual later that same day. the online salesman was very professional and polite. I have bought from Reeder before. They have good quality used cars.
Used car needed to be checked out. 21 point inspection found leaking motor sports and oil pan gasket. Asst Svc Mgr contact extended warranty company on my behalf and found these to be covered. I approved repairs and Asst Svce Mgr obtained payment on my behalf.
I had brake system inspected and it was determined that master cylinder needed to be replaced. Asst Svc Mgr again contacted extended warranty company and obtained coverage/payment.
I am in awe of this company and their forward thinking, revolutionary approach to purchasing an auto. Jon Dunaway and PALS have my sincerest thanks and appreciation for working with me to find a vehicle that not only fit into my budget but is reliable and a "sweet"ride. They were informative, patient and solicitous! I can't thank them enough and would encourage anyone now shopping for a vehicle to pencil them in as your first stop!
PALS is a fantastic service, and I would definitely use them again to purchase another vehicle! I am extremely satisfied with my Nissan Rogue, and Brad and David were a pleasure to work with. PALS found the perfect vehicle for me within my price range. My Rogue was in near perfect condition and had super low mileage for a 2012 model in 2016.
Absolutely the best car buying experience I have ever had. These guys really care about the work they do and know the car buying business inside and out. Go and see Chris, I had no idea what I wanted to buy and he surprised me with an incredible car with an even more incredible price. I could not be any happier and plan to buy all of my cars there in the future.
I have purchased two cars from PALS and both times have been a very easy and pleasant experiance. Also, I felt like I drove away with a very good deal both times. My salesman worked hard looking nationwide to find me the best mileage, condition, and price in the 4Runners I purchased. I found some on my own and they looked into those options. One was a northern vehicle and they then showed me examples of why northern vehicles are not the best option due to rust. Also, I found a killer deal in another state. They promptly opened Google reviews on that business and asked me not to waste my time and gas going to see this vehicle. Everything they told me I felt was very honest and in my best interest. I truely felt like they were ON MY SIDE!!! That is a very rare feeling when walking into a car dealer. I have since had both of my cars service with PALS and their service department is next level! They came to my work and picked up my 4Runner and left me a loaner car. When I was leaving work I walked out to a washed and vacuumed car and my fresh oil change! How cool is that?!?! I will gladly tell all my friends and family about PALS. Thanks guys!
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