I worked with Sheryl Falco and she helped me trade in my car so I can get into a new one. The new car price was also fantastic and definitely beat their competitors prices. The process was easy and couldn't be happier. I would definitely work with her and the dealership again.
Kathy was so patient with us as we navigating helping our daughter buy her first car. It was such a wonderful buying experience that we went back to Kathy to upgrade our current car to a Jeep. Lots of knowledge, friendly service and patience from Kathy and every Ferman employee we encountered made this the very best car buying experiences of our lives!
A great dealership to deal with. They give you a great price, no pressure, no back and forth with this offer, that offer, "my sales manager said....", NONE of that - just an easy process. My husband and I were very comfortable dealing with David Cooper - outstanding individual! We found this dealership online, saw the car we wanted, color and features, made an appt., arrived for the appointment, and within 30 minutes the deal was done. Outstanding price. Drove from Citrus County to deal with Ferman Chrysler - well worth the trip.
I brought my car to Parks because I received great service on another issue in the past. With this issue however I was not fully satisfied with the results. The part that was ordered and installed was not an exact replacement for my door. It didn't have the heated seat button opening in it. I was okay with that but when I drove the car the next day the two set buttons for drivers seat weren't on it either. This was not relayed to me at the time I paid for your service. I was given the option to have a correct part for the heated seat button but it would be $100 more and it would be 2 days for that part to be in Wesley Chapel. I bit the bullet on the heated seat button but was unaware of the other omission.
Jaleel Khan is the best. Setvice is perfect!! The service department is excellent and the product, the tires are great. The staff is professional , the waiting area is beautiful, as is the cafe . All is a great experience. I would definitely return to this dealership because of the professional received received through Jaleel. When I???m ready for another Mercedes I will definitely return to this dealership and continue to work with Jaleel. He is a most valued employee. I have always been satisfied ,as well , with the service department.
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