2018 IS300 Chris Ortega is Phenomenal. Words cannot express his knowledge of LEXUS in every aspect. I cannot have asked for a better experience. I highly recommend LEXUS but most of all the patience, intelligence, and kindness CHRIS exhumes. I Definitely will be referring LEXUS and Chris Ortega! Thank you for making my Dreams come true! Monica Duran
Chris continuously went above and beyond to satisfy what I wanted in a car buying experience including driving the car from Santa Fe to Albuquerque, delivering it to my front door, walked me through setting up my phone AND thru the car features.
I told Chris I needed a car, somewhat serious but not committed. He showed me an option I actually really liked, asked me what kind of payment I was looking for, and made it happen for me! Very professional and easy to work with. Good personality that keeps it real and made it feel like he was there for me, not the other way around. Keep up the good work, awesome employee!
Took my 2018 Equinox in for its 5000 mile check. Mariel was kind, professional and put me at ease on check in. She told me when she thought it would be finished and she’d call me when it was. I got the call 10 minutes sooner than expected. Wow! When I went to pick it up, I met the service manager. Super nice guy. Made sure I was pleased with the service and asked if there was anything else they could do. Mariel got the paper work lined up and got me on my way. A great service department. I hope they are appreciated by management.
Cold drink on a hot day, professional and polite, no pressure, great communication via email and telephone, very knowledgeable of vehicle, quick and painless. Worked around my work schedule. Salesman had a great attitude and listened to all my questions and concerns. Even after purchase he still answers questions I have. Santa Fe Lexus has happy people that make it a happy place.
Came down to Santa Fe to look at a vehicle we had seen online. When we arrived everyone was nice and greeted us as soon as we drove up. The sales staff was very pleasant to deal with. They made sure we recieved the best deal for the vehicle we wanted. Overall it was a great buying experience.
The reason for the 4 star on Customer service is when I arrived at 0700 to be sure to get in at 0730 [your request], is when the service person (no Name tag). told me that they couldn't get the service until the people came in later.
The gent was tall and had a beard and an accent.
Please, when you say the time be that time. Also when you ask how long it would take, (to determine if you wanted a ride home to wait), I was told the service that I needed would be about 40 minutes - - -was not.
I have to drive from Albuquerque to Santa Fe to get the oil changed on my Ram 2500 Diesel. I did not make an appointment for an oil change and they were booked solid. After talking to Dominic, he was able to fit me in somehow, with their busy schedule. Less than two hours later I was done. Very much appreciated.
Carlos Vigil is great, always has a smile and communicates everything you need about the service needed. Everything was completed successfully and quickly. Carlos is a great representative for your dealership!
I have purchased 4 cars from Lithia Santa Fe and have always received great customer service.
One of the many reasons I keep going back is Corey Volmer and Mark Nussbalmer. The entire
Staff is very welcoming but those two always seem I know what I like.
Went in to make an appointment for an oil change. Which was booked up for at least a month. After talking to the service rep. I was able to be fitted in somehow, with their busy schedule. Two hours later I was done. Much appreciated.
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