Very professional, and helpful on purchasing my first car.
2017 Kia Optima EX Review
Very reliable car
by Shelton from San diego
May 6, 2019
5
This was a great car! Amazing gas mileage and very reliable. I highly recommend this car for anyone that's looking for a affordable car that has great gas mileage.
The salesman that helped " make it happen" was Keifer Lang, we had no idea this was only his 2nd week with Crain. He definatly did a excellant job for us, he & the current manager make a great team I hope that KIA recognizes what a positive addition Keifer Lang is to their KIA team!
2016 Kia Optima LX Review
I loved this car my next purchase!
by Steelman5563 from Cambridge, Maryland
April 25, 2019
5
I am a big and tall guy 6'5 and I had plenty of leg room in the 2019 Kia optima. I am a tech guy so I love all the tech features in the New kia optima and the panoramic roof is nice! The engine has get up and go and it's a 4 cylinder! Roomy trunk, just a great car
When I first went to KIA I was only looking wasn't there to specifically buy a new car I had bad experiences with other new car dealerships in the area but I met Mike Vongsiri and he listened to what I was looking for and he showed me the New KIA Soul and when I explained what I wanted to do he went to work imediately every one at Crain-Kia of Fort Smith made me feel welcome and I was amazed that Mike Vongsiri and the manangers were able to get me into my new KIA and after the sale Mike Vongsiri even had me to come back and show me how to work all of the buttons in my new car he even explained everything about the radio, also was contacted by the sales manager I believe she was and she made me feel like I was not just another sale to CrainKia I will deffinately keep going back to them if I decide to get a second car or even trade mine later because they make you feel like family and that to me is the greatest feeling in the world.
2019 Kia Optima LX Review
Every feature you could want at great price
by HyperNeon from Springfield, Va
May 16, 2019
5
This car has EVERYTHING! I purchased the EX with the Premium package and there's not really much more I could even think of putting into a car... maybe massaging front seats? That's really it. I bought this car primarily for commuting in and out of the city and I don't even mind sitting in traffic anymore. I just slide open the sunroof, turn up the music, pop on the ventilated front seats, and take my foot off the gas while the stop and go cruise control deals with the congestion.
The only gripe I really have with the car is that it's slow to accelerate from a stop. The engine doesn't lack for power, but when you really need to make that turn before the next wave of vehicles blocks your path, there is about a 1 second delay after you slam on the gas before the vehicle will launch. Could definitely lead to an accident if you're not expecting that delay. Otherwise the drive is smooth and it accelerates quickly afterwards. 100% recommend this car to any budget conscious techy.
Great experience at Orr Chev dealership in Ft Smith AR
by washispacka from DealerRater.com
December 3, 2018
4.8 (1369 reviews)
I have always had a positive experience with the Service Department. Service department personnel should be commented on a job well done. However, my concerns are with the Sales department. I had contacted the sales department to ask a simple question, "Does the Chev Pickup Silverado come with a 6 cylinder engine?" I had a salesman (don't recall his name) contact me, wanting to know if I had a trade, if I would finance, etc. I told him that I was only interested in the answer of my above question. He told me he wasn't sure, but he would check and call me back. He never did. I might be interested in purchasing a Chev Pickup Silverado with a 6 cylinder engine. I currently have a 2016 Chev Colorado with the 6 cylinder engine and make up to 26/28 MPG. In my opinion that is awesome. I have a grandson that has the GMC V8 Sierra and he barely make 18 MPG. RECOMMENDATION: Training/inform sales personnel to answer questions and then if person is a prospective buyer, then you ask other question.
2019 Kia Optima S Review
In love with this vehicle.
by PO from Beaumont TX
May 16, 2019
5
This car is awesome. It has pretty much everything I wanted. The only thing is there is not a charger port in the back seat of the vehicle.
When I go into car dealerships, I do not get my hopes up at all. I look at vehicles only to be told that even though their commercials say they can get anyone approved, I am the less than 1% who does not get approved. Something had happened to my car unexpectedly, he engine had blew (according to Orr), so I had to find another vehicle quick. I have a family of 5 with me, my husband, and our 3 children, so a car was not even an option. From the moment that I put my pre-approval application in the night before, to the day that I walked into Rath, Owen really took care of me. He got all of my information quickly, was awesome to speak to, and he reassured me that he would get me into a car that we liked. Now, I have been to many dealerships before, so I have heard the same speech before, and had even prepared my own, "no, this is not what I want, we'll just go somewhere else," speech. However, this trip was different, I may not have gotten exactly what I wanted(mainly due to finances), but I definitely got what I needed which was an SUV over 2010 with enough space for my family. Owen was a great car salesman, and the miracle worker, Rob in finance, really helped put the icing on the cake. Owen had broke it down about what the monthly payment could cost, and as it was put to us, "the bank is like the judge, and Rob was our attorney arguing our case" and he talked my payments down from around $350ish to $274, and with my credit, that was a miracle in itself. I had an awesome experience with all of the staff, even got to meet Larry Rath (the voice on the radio) and I just have to say that they are truly a dealer for the people!
2015 Kia Optima EX Review
Reliable car to own, but passenger SEAT SIT TO LO
by TracyD from Miami
May 13, 2019
5
The OPTIMA 2015 was a good car to own for me. The look and color was right, driving the car felt sexy with speed, I saved a lot of money on gas. BUT, the passenger seat was too low. NEEDED the SEAT Lumbar support and Seat Cushion Height. OVERALL NICE CAR TO HAVE. PS The maintenance plan was Affordable
A big thank you Jordan for expediting getting a man out and away from the dealership to install a new battery in my wife's car, and to Brandon Hobbs for his expedience and courtesy in the installation of the battery. My wife is back on the road safe and sound, Thanks too the good People from the person who answered the phone to the Service Department at Crain Kia of Ft. Smith, AR.
2019 Kia Optima LX Review
VERY SOLID
by New Owner from thousand oaks, ca
May 12, 2019
5
Car met everything I was looking for, great price, very solid feel to vehicle, very sporty looking . Interior is very nice combination of new style and basic functionality.
I have had my car for six years and it was bought from a lady with 60k on it. This car just continues to be reliable. I have had to replace the ignition switch. Other than that it’s ole steady!
Bob Renfro to was my sales person, he was awesome and all the people that worked were great. Very easy buying experience!!!
2019 Kia Optima LX Review
2019 Optima EX - Good Performance and economy
by Marshall from Las Vegas NV
May 9, 2019
5
I had driven a 2015 Hyundai Eco that comes with the same engine and transmission combination and felt this was superior to the standard engine.
I have had the car for over 6 months, the first one in Las Vegas. The engine and transmission were balkey for about 3,700 miles. After the engine and transmission are now smooth, powerful and economical. Since the engine and transmission have been broken in, I average over 30 mpg in city driving. The car is smooth, quiet and a pleasure to drive. The voice command system for both phone and navigation work very well. We were out of town and I asked the navigation to locate a place. It responded immediately and correctly.
Wow, I just bought a new 2018 Buick Encore.. Talk about an awesome experience. From the moment I walked in, met w/Audry Kimberling (Sales), met w/Jackie Black (Finance) and met w/Adriana Burton (Delivery Coordinator). Audry listened and provided me with multiple options. He was able to answer all of my questions regarding the SUV's I looked at. In my opinion he went above & beyond. Once I made the decision on the Encore, Jackie stepped in for the 'dreaded' paperwork. Oh my how times have changed, 'dreaded' turned into a 'wow' factor and it was completed in the blink of an eye! Adriana is the bomb when it comes to going over all the features of my new SUV. She is extremely patient and also had answers for all of my questions. It really hit me later in the evening when I was reflecting upon my experience with HRB, I couldn???t have asked for anything better. The staff (even the OU guy) was friendly, took their time, answered questions, and provided me with an awesome experience. It all started w/Audry! Thank You Audry!
2016 Kia Optima EX Review
Very stable with good performance for a 4 cylinder
by Rh4mob from ORLANDO Florida
April 14, 2019
5
Met my needs as anticipated at time of purchase , I wanted good gasoline mileage and a CPO warranty. The bickering I purchased met all of my requirements.
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