Benji, my service advisor is excellent, very personable and professional. Would not go to anyone else.
Service was completed on time that was estimated.
2013 Kia Optima LX Review
Love to have this car.
by Alkeem Carlyle from Philadelphia
March 28, 2019
5
Great car and great stereo system, one of the best good on gas as well. The car is also fast believe it or not, I was surprised.
Great service from Maria she delivered excellence she answered all my questions efficiently and she took care of me really quickly, The wait time was about two hours and she had me out of the dealership in 40 minutes on a Saturday. I'm very impressed with the service from this dealership.
2016 Kia Optima LX Review
Very stable with good performance for a 4 cylinder
by Rh4mob from ORLANDO Florida
April 14, 2019
5
Met my needs as anticipated at time of purchase , I wanted good gasoline mileage and a CPO warranty. The bickering I purchased met all of my requirements.
Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi Review
Z06 Service
by Michael Conte from Miami Lakes, Fl.
November 5, 2018
3.7 (1592 reviews)
I have been taking my Z06 to your dealership for many years. The service department and specifically Steve Diaz-Drago is always available to guide me on a scheduled time of service and er gets my car fixed and out in expected time. I wouldn't take my prize possession to anyother Chevy Dealership.
2016 Kia Optima LX Review
Beautiful inside and out.
by KFloyd from Cincinnati
April 5, 2019
5
My car fits my personality and my salesman quickly identified the perfect vegicle for me. Than you Calvin Worthy. I will shop with you again.
Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi Review
Car Service
by Karen A. Mendoza from Hialeah Gardens, FL
November 5, 2018
3.7 (1592 reviews)
Valentino was amazing! He answered all my questions. Understood what I needed. Emailed and left me voicemails to ensure he got through to me in any way possible. Communication was Perfect and his Customer Service skills were absolutely superb! Great employee to have!
2016 Kia Optima EX Review
Classy and Comfortable
by Ali Lyne from Salt Lake City, Utah
April 1, 2019
5
The Kia Optima is hands-down the best car I have ever owned very comfortable stylish classy it’s always been my dream car now I drive one! Lucky Me my next car will be a Kia optima!
Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi Review
Excellent costumer service
by Diana Giraldo from Hialeah, FL
November 5, 2018
3.7 (1592 reviews)
I was shopping for a new car; was looking into the Chevy equinox. I went to Miami Lakes Auto mall and it was a wonderful experience. Everyone there was very helpful and answer all the questions we had. Excellent customer service.
2018 Kia Optima LX Review
love my car all but the carpeting issues
by optimaria from san antonio texas
March 1, 2019
5
i think the vehicle is fabulous and i love driving it now that i have extended blocks for the brake and gas petals. i am embarrassed that my new car has such faulty carpeting.
Thank You No Words Very Very Pleased Definitely Highly Recom
by iselofficial from DealerRater.com
December 3, 2018
5 (18627 reviews)
Thank You So Much Off Lease & A Special Thanks To Our Sales Rep Magdiel Diaz No Words In Over 20 Years Purchasing Vehicles Have Never Met Such An Young & Yet Experienced Sales Rep EXELLENT Customer Satisfaction & Financing Black Belt Expert Sean Mattison Both Very Professional From Start To Finish Our Respect Our Family Ended Up Purchasing 1 Vehicle & Trading In Another Vehicle.. Amazing Prices & Friendliness Thank You So Much Again Off Lease The Way Car Buying Experience Should Be Most Definitely Would Highly Recommend Off Lease To Every One You Guys Should Have 10 Stars 💯🥇🏆🙏
2018 Kia Optima LX Review
Love the car
by Arnelis from Pembroke Pines, FL
March 6, 2019
5
Great car to own. Very spacious for the family. Drives great. Love the sport feature and touch radio screen. I recommend this car 100%. Thank you.
From the beginning to the end, this experience was truly exceptional. I knew that I wanted to return here since I purchased my 1st Kia here in 2013 and had such a great experience. I basically decided to buy a car around noon that day. Jessica called after I sent out an inquiry and informed me that she had cars that she wanted to sell before the end of the month, along with the rebates they were offering. I thought that I would be meeting with her upon arrival, but my schedule had me getting to the dealership around 8:15pm and she was just leaving. We'd spoken about a car via text and in conversation earlier, so she pretty much knew what I was looking for anyway. She introduced me to Henry who showed me the car, which I fell in love with. I walked in with financing already, by Roberto had a better option since I did not want to put any money down. All in all, I walked out the door without having to put any money down, the car that I wanted (with all of the features that I wanted), a price that I could afford, traded in my other Kia, all within less than 4 hours. Can't beat that!!!
2018 Kia Optima EX Review
Used but looks brand new!
by Love from Orlando FL
April 12, 2019
5
It is a major upgrade form the ‘02 Jeep I used to own; very modern! I like the fact that it is hands free device.
I had the best experience at Hollywood Kia, all thanks to my awesome salesman Habashy! Habashy worked with me day and night to help me upgrade (with not-so-good credit) from my very old car to a 2015 Kia Forte EX. I cannot say enough good things about Habashy!! I love my new car and he treated me like family throughout the whole negotiating and buying process. He is honest, straightforward, and made me feel comfortable and informed about everything. He even helped me to set up my insurance with their in-house broker. He went waaaay above and beyond to help me get my new car, so if you???re coming to Hollywood Kia to get a new ride, ask for HABASHY!
2019 Kia Optima LX Review
Every feature you could want at great price
by HyperNeon from Springfield, Va
May 16, 2019
5
This car has EVERYTHING! I purchased the EX with the Premium package and there's not really much more I could even think of putting into a car... maybe massaging front seats? That's really it. I bought this car primarily for commuting in and out of the city and I don't even mind sitting in traffic anymore. I just slide open the sunroof, turn up the music, pop on the ventilated front seats, and take my foot off the gas while the stop and go cruise control deals with the congestion.
The only gripe I really have with the car is that it's slow to accelerate from a stop. The engine doesn't lack for power, but when you really need to make that turn before the next wave of vehicles blocks your path, there is about a 1 second delay after you slam on the gas before the vehicle will launch. Could definitely lead to an accident if you're not expecting that delay. Otherwise the drive is smooth and it accelerates quickly afterwards. 100% recommend this car to any budget conscious techy.
Exelente servício por parte del grupo de Hollywood kia. Pero quiero destacar especialmente el de Carlos Salazar. Desde que llegamos al dealer muy pendiente de todas nuestras inquietudes. Pudo resolver y lograr nuestro objetivo. De mucho conocimiento y siempre sonriente. Se los recomiendo.
NO DEALERS FEE.. and no, they are not mandatory in Florida
by ROSANAPEACE from DealerRater.com
December 3, 2018
4.6 (2766 reviews)
This is my second used vehicle that I purchase for my kids. We have no issues with the first one, this one is a little older but the salesman (Livan) was honest with us and told us the car just came in, needed to be detailed, sold as is, etc etc. so we picked it up the next day. A little advise for next time, don't let the customer drive off with an empty tank...even a 1/4 is better than empty. People were friendly and professional, from the salesman to the secretaries. And no dealers fee... other dealers tell you is mandatory in Florida ($800) .. not true. Thank you Hollywood Kia!!!!
2019 Kia Optima LX Review
In love with this vehicle.
by PO from Beaumont TX
May 16, 2019
5
This car is awesome. It has pretty much everything I wanted. The only thing is there is not a charger port in the back seat of the vehicle.
My husband, Harry and I have been shopping for my new vehicle for several months, at multiple dealerships. I had narrowed my choices to a Mustang (style) vs a Soul! (substance). We arranged to test drive a Soul! with Houssine and were waiting for him to bring it out and, through the window, we saw.... the yellow 2018 Stinger! Knowing the price was probably out of reach, Harry (in his day off casual wear including backwards baseball cap) asked to test drive the Stinger after the Soul anyway. At home my honey had been reading car magazines, watching the car shows and YouTube reviews, all about the Kias but especially the Stinger. The comfort and power of the Stinger was incredible but the yellow was the one I had to have. We spent the rest of the night discussing the 2 cars (Sorry Mustang!). Harry convinced me we could pull off the Stinger but I still assumed it would be gone by his next day off and we'd get the Soul. The payments on the Soul were in my comfort zone but I kept trying to figure out how we could afford the Stinger (I'm the penny-pincher in the family). The day before our appt, Houssine texted to confirm and then sent a video of that beautiful car. Talk about a tease! By the time our appt rolled around, I could barely sit still. After talking with Houssine (ok, Harry talked, I guarded the Stinger) they managed to come up with a price and payments that I felt comfortable with and we signed the deal. We were taken over to finance to work with Jamal, who walked us through all the paperwork and answered my myriad questions about the contracts (the man definitely has the patience of a saint and a sense of humor!). And then finally, the stunning yellow Stinger was mine! I drove it over to show my family, laughing and giggling to Harry over the phone the whole way. I step out of my office several times a day just to gaze at my new baby. That is, when it's here. The fly in the ointment is Harry keeps "borrowing" it when he goes to work. I guess the point here is we both love the Stinger and are incredibly happy with the vehicle and the whole process at Rick Case Sunrise. The showroom is really comfortable, the staff are all friendly and outgoing and next time we're in the market, this is where we're headed FIRST. Hmmm, wonder if the 2019 Stinger might come in purple?
2018 Kia Optima LX Review
Great car!
by Lovecar2019 from Wilsonville
May 2, 2019
5
Very clean and fast, I can’t wait to do a long family trip in it. My oldest fell asleep after school after about 5 minutes
I purchased a new 2019 Kia Optima!!! QUINN helped me!! He is excellent. He made sure I got the vehicle at an affordable price. He was so nice and easy to talk to. Whenever you decide to buy a car, ASK for Quinn. Kia rocks 💙💙💙💙
2018 Kia Optima EX Review
Best car i’ve ever had
by DanaLWarren from Merrillville,IN
March 27, 2019
5
I have the fully loaded SXL turbo and it has everything you could want in a car. Best bang for your buck hands down. And it gets up in speed and pushed you back in your seat if you have this model. In love
The staff is very friendly. My salesman Wolfgang Ruiz was so kind, polite and knowledgeable. He was never pushy because my first visit was just to get info and test drive the car; however; he was still very attentive and polite. I went back today (3 weeks later) with my daughter, because the car is for her and we were going to go to 2 or 3 dealerships and just see what she liked. Our intent was to just get info and return next week with her father to make The purchase. Wolfgang again provided us with 5-star service, she loved the car, we made the deal and left with the car today (without even visiting the other dealerships and without dad)!! Great experience!! Thanks Wolfgang snd the entire team 😊
2018 Kia Optima EX Review
Was an excellent car
by JonInAtlanta from Atlanta, GA
March 14, 2019
5
Purchased new after a disastrous 6 months with a new Civic.
This car never let me down, never had a squeak or rattle, and never a trip to the dealer for anything but maintenance. I'd still own it today if it hadn't been rear-ended, twice, in the year that I owned it. It was successfully repaired both times but I just didn't feel comfortable driving it any longer. Paid off and traded.
I traded in my 2014 lease after 3 years, 36 months. All contracts were signed and part of the deal was that they would make last payment on the lease. I told them i only had one payment left. As their payment form was me making last payment and them sending me a check. So when home Sunday i was going to make the final payment early in good faith that Rick Case Kia would send the check. I mean, i got the 2018 Kia SXL Turbo right outside. Well, come to find out while making said last payment it comes to my attention that i am in fact in a 4 year lease, 48 months. Yes, i am paying more per month than original. Yes, I did mistakenly say i had only one month. Yes, they should have double check since i was using the same financier (Kia Finance). But the help i got from the sales kid Tomas was amazing. The help Ted Goldberg gave me with trying to find a solution was amazing. The help i received after i told Ted that i couldn't agree to the new terms and returning the lease was the next option was great. Anthony the Sale Manager who ran numbers this way and that way to come to an agreeable solution topped it off. We met more to my side than Kia's. To keep us as customers they gave a little now for a satisfied customer. The only thing better that could have came from my mistake is that i fast forward a year and started then. AKA: this was the better of the best solutions after we, Kia and myself, made unknowing mistakes as people do. Thank You Kia, Bryan C.
2017 Kia Optima EX Review
Very reliable car
by Shelton from San diego
May 6, 2019
5
This was a great car! Amazing gas mileage and very reliable. I highly recommend this car for anyone that's looking for a affordable car that has great gas mileage.
Got a used car on 04/04 great price fabulous sales lady, lots of help on financial but two days later the engine light came on call back the sales rep referred me to Jose Robles and referred me to the customer services repair is been 5 days and no luck every time they leave you call on hold or nobody wants to help, it feels like you have contagious diseases and nobody wants nothing to die with you, real bad customer service it ruined all the good and professional attitude from the others members, make sure you vehicle has no problem before taking it out of the dealership
2018 Kia Optima LX Review
Rotors quality is poor
by Sportsfan from Charleston Wv
April 18, 2019
3
rotors get rusty and sound like their grinding when applyingbreaks, expensive to fix. 16500 current miles . Rotors quality is poor. Check before buying. Thanks
Went in to purchase a 2017 Chevy Equinox.
We had the best Salesperson and Finance Specialist. I couldn't have asked for better service.
Lester Moralas (Salesperson) & Arturo Gelpi (Finance) were very friendly and helpful with all our questions. We got the best finance we could have asked for.
I would definently recommend them to everyone!
Ask for Lester Moralas & Arturo Gelpi when you go. I promise you won't regret it!
2016 Kia Optima SX Turbo Review
I loved this car my next purchase!
by Steelman5563 from Cambridge, Maryland
April 25, 2019
5
I am a big and tall guy 6'5 and I had plenty of leg room in the 2019 Kia optima. I am a tech guy so I love all the tech features in the New kia optima and the panoramic roof is nice! The engine has get up and go and it's a 4 cylinder! Roomy trunk, just a great car
For the second time, Jason was my salesman. Last year I bought a Smart Car 2015, and I just traded for a 2019 Honda Ridgline. I???m very happy with the customer service, and when I be back for my next purchases I will make sure Jason is my salesman again. He deserves 10 stars.
2014 Kia Optima EX Review
Most impressive mid-size car I ever owned
by William from Queen Creek
April 21, 2019
4
I enjoy the car very much thus far ...what concerns me though is the fact that the 2.5 litter that I have in my optima had a recall for lower end knocking .... which turned out to be a huge recall
Used your online appointment, was surprised how easy it was. Eric was awesome. Got my car back quickly. Sadly tho my car didn't get the usual quick wash, after the oil change :( regardless had awesome service.
2018 Kia Optima EX Review
Love my 2018 Kia Optima SXL
by SC Kid from City in South Carolina
April 25, 2019
5
I LOVE my 2018 Kia Optima SXL. Car is fully loaded. 360 degree camera, Nappa Quilted leather, led exterior AND interior lights, pano sunroof, rear USB ports, front AND rear heated seats, front cooled seats, rear sun shades, and etc. Brought the car used from a reputable dealer in Ohio, got a GREAT deal, saving thousands! Test drove a few of its competitors ( Honda Accord, Nissan Altima, Chevy Malibu) . This car wasn’t even on my list. I am so HAPPY HAPPY , oh did I say HAPPY with my first new car purchase...and my family and coworkers are. My recommendation... if you’re looking for a mid size car, test drive on of these! Thanks Kia for making a Stylish, spacious, sexy, sporty, and safe car ( the 5 S’s)!!!!!
Zarina is the girl to see if u want to buy a car . She will make it happen . Wow what work ethics ,personality . Me and my wife marisol love the whole staff as well from billing to insurance to manager. Wow SO IMPRESSED!!! We walked out with beautiful white Kia sportage . Couldn't be anymore happier the way they took care of us . Thanks so much again ,, Phil
2018 Kia Optima EX Review
This is a very comfortable and nice riding car.
by Dale from Hudson, IL
April 22, 2019
5
I am impressed with the Optima, as I was interested in a Cadenza coming in. This size turns out to fit me well. I highly recommend this car.
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