We passed this dealer on the way to Lithia Ford, saw some trucks out in front and flipped a u-turn and went back. We had been to Lithia Ford the day before and had a truck in mind. The truck was priced very nicely at Lithia Ford but it was underwear model and higher-priced than we really wanted to pay. At image, we found the perfect truck for us and Matt, the salesman was extremely knowledgeable about trucks, especially fords. We found a truck that we wanted at a fair price, the process could not have been easier, we test drove our truck did some research, checked out the Carfax, and made a very easy purchase. Matt had all the paperwork done fast and accurately.
I loved my Xterra, and totally credit the safety features in it for walking away from an encounter with a deer on the Interstate. Sadly I needed to purchase a new car. I went here because of my experience with the sales & service departments. And I continue to return for service work.
Tim was the only dealer willing to work with my schedule. When I asked him for rough numbers I didn’t get the typical xxxxxxxx you get from the Larry h millers and Peterson about “just come in”. Tim and Kendall were respectful of my time and I will definitely recommend and shop there again.!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I HATE buying a car because of all the games you have to play. Here, there were no games. Prices are posted. Either you want the car or you don't. They will offer you a fair price for your car. Either you take it or you don't. No pressure, no games. Just very nice people who were very helpful. This will be the first place I look when looking for another car. I love that you can shop online, put a hold on the car and go and look at it when it is convient for you. None of this, "I can't promise it will still be here tomorrow." games. They will hold it up to 7 days. I only asked for 2 days. It gave me enough time to look around and decide that I really did want the car at Carmax. Love my car, loved the experience. Try them first if you don't like the car buying game.
Good experience, salesman was very nice and helpful. The only issue was we were paying cash for the car and that process took way to long to accomplish. We got there about 10 am and it was around 3 pm before we were able to leave. There was no place to grab some lunch or any snacks that I saw.
Leo helped us get my daughters new car everything went snook and his help was very appreciated
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