I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Nick was absolutely the best to work with. I enjoyed my transaction very much and he did everything he promised. Process was easy, no games. The dealership is beautiful and the follow up has been wonderful. I will refer everyone to them.
Best “ car buying “ and post sale experience I have ever encountered. Super salesman who found the car I wanted. A post “Encore” appointment where an extremely knowledgeable and professional individual patiently taught us about and how to use all the features of our new car. This was a true “value added “ experience that no other dealership has ever offered us - and that includes Porsche,Maserati,Mercedes and Lexus all of which we have owned over the years.
Jaguar Nashville has the most amazing service. I am thoroughly impressed and completely satisfied with everything that Jaguar Nashville does for me, especially Charles Caldwell. I would most definitely recommend this dealer to a friend of mine. With a plethora of competitive options readily available, Jaguar Nashville has definitely won my business.
I took my car in for an error code. Needed repairs were made but after I got the car back and drove later in the day, the same code reappeared. I took the car back and the root of the problem was finally diagnosed. The service department treated me very fairly on the cost of the additional repairs and handled the situation very professionally.
The vehicles located on the lot seemed nice but the overall experience was not very impressive at all. The owner of the shop was very rude and unprofessional. He did not seem too familiar with the car and could not provide very much information. He acted as if he was king of the world and it just made you not even want to look at the vehicle. He needs improvement in the professional aspect of talking to customers.
Well you get lots of help when you're looking to buy...get car home find things that don't work, contact your salesman by phone and email get no response. you would think that they would make sure everything was working before they put the car on the lot
by Bill & Janice G from Bluffton, South Carolina
October 6, 2018
Just traveled 550 miles to buy our second auto from Mark Cox at Cox Motor cars in Nashville, Tn. Why you ask? Simply put, the very best car buying experience anywhere! Mark sells mostly really nice vehicles coming off lease that are almost always low mileage and very well maintained. There is absolutely no pressure to buy, just walk around their comfortable indoor facility inspect the autos, take a test drive, and proceed when you are prepared to do so. I would never Be concerned about where the car came from or hidden issues that some dealers might conceal to a buyer. This is truly the very best dealer to purchase your next pre owned luxury auto!
We bought neaaly 10 vehicles over the years from Michael’s motor Company. Staff is always friendly, courteous, ethical, and honest. Their pricing is reasonable, they offer excellent extended warrantees for sale , and they always do everything possible to ensure a fair and reasonable transaction. This week, we bought a Nissan Ultima from them, and they are delivering it to our home in East Tennessee in a couple of days. How’s that for service? We only buy our vehicles from Michaels Motor Company. Here’s a learning opportunity for those of you who have written bad reviews because of the cars performance: buy an extended warranty. You’re buying used vehicles, for Pete’s sake. What did you expect?
Customer service was wonderful, very professional and very friendly. I appreciated the courtesy ride to another location while the car was being serviced and the pick up when the service was complete. It gave me the opportunity to get other things accomplished and not wait around the dealership and do nothing.
I had an appt and wasn’t seen for about 30 min which was off putting. But the guy is ho spoke w me about the car was wonderful. Got a great loaner. Love this dealership
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