Friendly, easy to get in touch with - high prices.
by Luke Ashley from Madison Wi
January 3, 2018
Clean facility friendly people setting up the test drive was easy.
I dislike not being able to negotiate, as their price was very high for the vehicle and their idea of a "very good" interest rate on a 2016 car was 5% (I've been quoted at 2% for same vehicle) was amusing.
If people don't like to negotiate and don't want to shop around this is a very nice place to buy a car, similar to comparing iPhones (CarMax) to Android (every other dealer).
We were looking for a used MINI. Went to a lot of dealers; Mini of Madison had the best selection of quality cars, and competitive prices. Lisa, the sales person, was laid back, no pressure, and professional. Would buy a car from her and the dealer again.
Usually, I do not enjoy the customer service I experience with this dealership. However, during my last experience, the service was amazing. I hit a deer and the shop got me in as soon as possible. The drop off was amazing. When picking my vehicle up, they were so nice. I called and told them the time I was able to pick up the car, and they moved my pick up time by 4 hours! I was so happy! Then when I picked up my car, they were all ready with the keys, and it took only 5 mins! When I went to my car, it was so beautiful! They had washed the car, and the work was amazing! It almost looked brand new! They also cleaned the inside for me! I was so happy with this experience and I hope my experiences in the future are just as good!
Starting the process for looking for a new to us van and CarMax was one of our stops. They had one we were really interested in, but between trade-in value and non-negotiable pricing (which we knew in advance) we realized it wouldn't fit our price range.
Ryan was responsive, but not oppressive.
A satisfied customer is the best business strategy of all!
by Mamahiggs from DealerRater.com
December 0, 2018
Thank you to everyone at Schoepp who helped create a seamless buying experience! I was in the market for a new SUV. I reached out online ( let???s be honest, this day in age we all prefer to take care of biz online). Sent an email inquiry???an immediate response (insert applause). Secured a time to come in for a test drive and discussion. No further questions and boom??? I was driving home in my new, very sharp looking Jeep! I???m a returning customer and look forward to continued business!
Great experience with David, really knows how to engage his customers and keep us smiling while we go through the process of purchasing a car couldn’t have done a better job Thanks again David!
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