Got my car from Jeremy in 2016. He???s great to work with, very patient, professional, and takes good care of his clients. He even follows-up with us 2 years later :). If I???m ever in the market for another Lexus, Jeremy is my go-to. Will definitely recommend him to anyone looking for great customer service! Thanks Jeremy :)
It was Saturday morning to complete buying my Lexus. Daniel definitely needs training or higher leadership has to send him for customer service training. He should know about the basic customer service. He was very bad. Thank you.
The purchase of my new RX 350 was the easiest and most relaxed of any I've had in the past. Everyone at Lexus of Roseville was friendly and accommodating, explaining all the steps in the process and making me feel comfortable. I was never pressured and was given ample time to make my decision. Scott Silverman was particularly helpful. I brought my previous Lexus to this dealership for service, which was excellent, and will definitely return here for service and future purchases or leases.
Scott took all the time needed to answer our questions and concerns. Found him to be very customer focused and easy to work with. We haven't purchased a new car in many years and Scott made our experience with Lexus of Roseville a positive one.
Amazing, patient, kind and intelligent experience!!
by Jesus@23 from DealerRater.com
September 18, 2018
I greatly enjoyed my experience with Lexus of Roseville. Richard spoke to me with kindness and expertise from the get go. I felt confident throughout the entire buying experience and even went out of his own way to obtain the exact specific lexus I wanted. We had some issues during the buying process but Richard and the other salesmen kept apologizing and made it well in the end. I ended up walking out with a Lexus IS 300 F sport!! Loving the car ever since I test drove it! I will definitely be returning to this dealership and recommending it to friends and family!! :)
Joe took great care of us and was able to meet all my wants
by edivine from DealerRater.com
September 5, 2018
It was a real pleasure to work with Joe and the rest of the Lexus of Roseville team, Joe listed to my input and was able to find the car that met my needs. Would definitely recommend working with Joe to anyone. Our last 3 cars have been purchased at Lexus of Roseville and have all of our cars serviced there as well, we always have a great experience with a truly professional staff
I purchased a used Toyota 4x4 vehicle without test driving on the freeway. After the purchase I had to drive approx. 100 miles on the freeway to get home. The steering shook a lot and the vehicle drifted to the right. The next day I called Acura and explained the problem. They were more than happy to have me return the vehicle so they could repair it. While they were making repairs I walked across the street to the Toyota dealership and found exactly what I was looking for. I asked Acura if I could cancel the contract so I could purchase the other vehicle and they were very cooperative in doing so.
It’s a great deal with the price of the vehicles I’m just kind of iffy in regards the location for maintenance and repairs I’m still looking to buy a vehicle and I think I should be getting it in the next two months
The customer service that Mike Huttleston provides is top notch. He is friendly and makes you feel comfortable and not rushed. We mentioned that we had a stain on the interior roof of the car and he had his detail people remove it when we took the car in for the 25,000 mile checkup.
The representative who made my appointment over the phone was gracious and accommodating. I needed an appointment before I left for a road trip and she found a way to fit me in. She is an excellent representative of your company and dealership. The technician who helped me, Mike, was very efficient and accommodating. He arranged for a loaner car and had my car ready in a very reasonable amount of time. Your dealership always treats us like valued customers.
As always Brady took great care of our Lexus and Mike her counterpart gave us excellent recommendations for new tires. It was timely suggestion since we were going on a long road trip. I would strongly recommend This dealership and their world class services department
I brought my vehicle for 10K Service got helped right away..They preformed the service needed For my vehicle and service writer explain it to me after that everything look good on my vehicle... Very happy that service was quick And friendly staff...
At Lexus of Sac I always know that I will be taken care of.
by LeAnn Writesman from DealerRater.com
November 20, 2018
Each person that I deal with, any time I visit the dealership puts down the red carpet and treats me with a pair of white gloves. I can't imagine purchasing/leasing a vehicle anywhere else. I am truly blessed to have this team, which really feels like family, all the way up the ladder to tha owner, Patrick Frink. thank you all! LeAnn Writesman
I bought a 2004 Volvo XC70 from Choice a year ago. Gus was easy to work with. He buys used cars very selectively, sticking to the ones he thinks satisfy his customers.
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