Wonderful operation from top to bottom. I visited 7 dealers in 3 days. The staff made the decision easy, very easy. Melissa my sales associate is a total professional who takes pride in her work and the company she represents. A pure pleasure, now I see why Lexus has the highest repeat ownership and this dealer is a perfect example of that excellence.
by Mara from Chicago, Il
December 20, 2018
The RX 350 met all of my needs and more! Very comfortable and smooth drive. The RX makes it easy to navigate, call and listen to the radio without taking your eyes of the road.
My Sales Associate Melissa Horan could not have been more accommodating and professional. A total pleasure to work with. She really went above and beyond. What perplexed me was my new car was not vacuumed, scuff marks on the doors and the tires weren't even armoralled (not sure that's a word) . Not what I expected from Lexus. Lincoln delivered my car freshly waxed, interior spotless and tires armoralled. This was a let down.
Noisy and legroom
by DJ from Toronto, Canada
January 12, 2019
Very noisy on road and not enough leg room.
Quite surprised that this type of vehicle is so nosy on road (after the second set of tires) and that legroom is insufficient.
People there are great
Has great products good conditions for used cars
Facility new and clean I
Would recommend them to anyone
Prices are fair
Looks great, but..............
by rocnstn from Palm Desert, CA
December 15, 2018
We previously owned a 2004 and 2010 RX, Both were great, the '10 RX350 had 111K mi when we sold it, and looked/drove new. Absolutely no repairs since new. Purchased a '16 RX350 w/most options. $52K sticker. Bought it on the internet based on great past Lexus/Toyota experience. The car looked great, but drove terribly. Always hesitated from start, then took off like a rocket- almost impossible to accelerate slowly. Worst was constant groaning at idle and lower speed- slight vibration as well. Cruise control was worthless- even on lowest sensitivity setting it would slow down way too early, then do nothing for a few beats, then abruptly take off. Very jerky, and dangerous. Hands free tailgate never worked, nor did voice activated navigation- system never got what we said. Sold the car at a huge loss to CarMax. Would consider a '16+ RX450h hybrid- different engine and transmission- but I am disappointed in Lexus- our '16 RX350 was a real loser.
Excellent experience in the service department. Scheduled regular maintenance for my Lexus GX 460. Love that they wash and towel dry my car each and every time! Professional service from Ryan Dolan and staff. Informed me that the service was free of charge for 5,000 and 10,000 miles. Awesome! Accommodations were great as usual. Wait time as expected, was less than an hour. Thanks again!
The amenities are over the top.
by Moe D from Goffstown, NH
December 7, 2018
The extra space compared to our 2009 model makes all the difference. The safety features that come standard are amazing. The fit and finish typify what you would expect in a Lexus.
Experience was wonderful everyone was terrific. Atmosphere was very positive. Justin was so helpful , made me feel at home, calmed my worries. Loved that they use a bell when someone gets approved and everyone of employees clap.
Buicks. Olds, Subarus, Fords, excellent.
by Doodlebug from Shreveport, LA
January 14, 2019
Like everything BUT especially the surround visability. 90,000 miles. Will not trade up to newer model if I can help it, as the windows get shorter and windshield more slanted which cuts visibility. If I do it will be only a few years newer than ‘09. Purchased from showroom with 39,000 miles and didn't realized for a short time that it was used. Have ordered new Buicks every five years but interiors became too inclosed and visability poor/dangerous. Appears Lexus maybe going the same way with the rx.
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