I have been buying automobiles for going on 45 years and I can say without hesitation that my purchasing experience at Mercedes Benz of Reno has to be one of the most enjoyable I have encountered. The Floor Salesman, Scott, the Floor Manager, Ken and Finance Manager, Patty were extremely helpful, courteous and knowledgeable.
by BusyWoman,Reno & Incline Village, NV from DealerRater.com
November 8, 2018
Professional, quality, courteous are among the words to describe the service at Dolan Lexus, Reno. Frank Casey has been my service guy since he started with Lexus for many years. I can always count on him anytime I have a question and when I need something done immediately. The extra touch means a lot to a senior.
The best service experience in Reno. Kay is an excellent service manager and all the work done was clearly explained along with a complete report including photos. Service at any dealership is more expensive but in the case of Dolan Lexus, it???s well worth the small additional cost. Would not take my GX470 anywhere else.
We were very happy with the purchase of our new vehicle through this Lexus dealership with Brad, Steve, these gentlemen were super easy and quick to deal with, and highly recommended to anyone who???s looking for new or used vehicles.
Amazing from start to finish, service advisor Mark Chism was beyond amazing from greeting me, to writing up my repairs and offering a loaner car. My current Lexus is 19 years old ! Amazing. Everything was spot on, he kept up to date on all repairs, answered my questions within minutes. No other dealership treats you this amazing as Dolan Lexus 5 stars ??????????
First Off Nate, Eric and Matt are super friendly salesmen! Not pushy and come say hi anytime I'm T the dealership! I bought the cheapest car probably on the lot but I still felt like a highly valued customer! Even after purchase I had a few low key issues and they brought it in fixed them and gave me a loaner while it was in the shop! From presentation to testing then financing it was all top notch. Will be buying from Dolan Lexus again and makes the trip to the DMV in California worth every 240 minutes I wait worth it!
Israel was a great salesman. He answered all our questions and showed us all the Toyota Rav4???s on the car lot. He explained all the different models and their features. Very nice and no pressure to choose a specific model. Michael was our finance person and he was super friendly and made us feel very comfortable. We went through all the paperwork in minimal time. I would highly recommend Dolan Toyota to anyone shopping for a new car. This dealership is definitely A+++ and the whole car buying process was amazing. Judith Stephenson
Dolan Toyota gave us the best car buying experience ever. The staff were friendly, knowledgeable, treated us like family. They went out of their way to help us in our purchase. I highly recommend Dolan Toyota and have already been telling friends about the quality of service we received. Rate them a 15 on a scale of 1-10!!!
I like the confidence of a Toyota Dealer doing my service. It was very expensive in comparison to other places and I was very dissatisfied they were unable to honour my buy 3 new tires and receive 4th for $1 and $49.95 balance & rotate tires discount w/out actually having mail out on hand, added over $250 to my day
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