Used Mazda CX-5 SUVs for sale near Penfield, NY

Right from the beginning Jennifer was phenomenal! I came in with a list of items that I needed to check off in finding the right vehicle for me and we worked through them all quite quickly. I am very happy with my new Honda CRV Hybrid and can't thank her enough for all of the work she put in for me. Highly recommended. Thank you Jenn !

I love it! Bought it new in 2020. Grand Touring Reserve with the turbo in Soul Crystal red metallic. I'm currently at 56k miles with zero issues. I do oil changes every 5k miles. Originally I test drove a CRV, RAV4, Forrester, and CX5. I picked the Mazda bc it looks, feels, and drives like a luxury SUV. 320 |b/ft of torque for a compact really gives it the edge over anything else in the class. Four years later and it still feels as solid as the day I bought it. The handling's amazing, and the ride is great! Some people have called the ride firm but I would say it's super compliant. It settles very quickly over bumps without feeling upset. The Bose system sounds "good" but only has bass and treble adjustments with no mid which would make it even better. The ventilated seats work better than in other cars I tested as well. It's also one of the quietest too letting in very little wind and tire noise.

Excellent dealership to do business! Everyone goes above and beyond to make the experience simple and smooth! Courteous, helpful and very fair. We have purchased our last 3 cars there!!

We looked at Honda, Toyota, Nissan, Hyundai, and Mazda and selected the Mazda CX-5. Honda and Toyota have priced themselves out of the middle-class budget, and Nissan’s Achilles Heel is their very brittle CVT transmission. Mazda is by far the best-looking, has AWD as standard equipment (a $1,200 to $1,500 option on other brands), easy-to-read gauges and dash, nice sound system, soft-touch dash and doors usually found only on “premium” brands, the best price, and the most beautiful factory color on the road: Soul Red. Our family has owned vehicles from all 5 companies, and have been totally happy with our problem-free CX-3. Anyone looking to buy a compact crossover should consider the CX-5.

I have leased many cars in the past but this experience with Evan and Russell at Vision Hyundai of Henrietta was by far the most pleasant, stress free experience ever. Evan never put any pressure on me and came up with a deal that far outweighed even my best expectations! He is an honest, kind young man and has earned my business for life! Thank you Evan and Russell and the entire team at Vision for such exceptional service!

This is my first CX-5. I love it. Previously I drove a mazda tribute which was a 6 cylinder. I was reluctant to purchase a smaller vehicle with a smaller engine, but I’ve been pleased. My only negative comment is regarding the leg room in the back seat. It’s not great but workable for most average size adults.

Service as it should be uneventful service inspection sticker updated. Video of technician showing me around the car is excellent. Mazda of west ridge is a friendly and professional dealer

I bought my 2023 CX-5 Premium Plus back in March and haven’t regretted my choice since. I love this car! Took awhile to acclimate to the infotainment selection dial, but now that I have, it’s easy to use. The interior design and component selection are impeccable. The handling and acceleration (for a 4 cylinder) are also very impressive. Only con is the limited cargo space.

Jeremy and team did a great job addressing a cylinder head issue. He worked with Mazda USA to get significant good will for the repair. His team acquired the parts and performed the repair in two weeks. West Herr offered a loaner car throughout the process. Overall situation was treated professionally and was customer focused. I'll definitely go with West Herr for my next purchase.

Whether you’re an enthusiast or not, you will enjoy this thing until the wheels fall off. Now, if you’re an enthusiast, or just someone who loves the feel of the road underneath you but needs something fairly practical? This is the car for you. With ample power, and steering feel that would put some sports cars to shame, you will feel confident, and often joyous when behind the wheel of the CX-5, especially with the Manual version that came in the “Sport” trim! Although that engine is suggested to be fairly gutless. However, if you prefer the automatic versions with the larger engine, like in my Grand Touring trim, you will absolutely be able to enjoy the road, regardless of the local speed limit. The CX-5 may not be the fastest car in its class, but it surely is the most fun, and the best value among its competitors.. but it’s mainly just fun. I recently got my CX-5 at my local dealer, and it has done nothing but get me to work when I want it to, taken me on small trips to wherever I want, and without any real complaints. Only times it gets annoyed with me is if I need to pass anybody at highway, but that’s what makes it so much fun to live with in my opinion, especially with the little rev-happy 4-pot motors that it can come with. In conclusion, if you want a sub-compact crossover.. but also want the feel of Mazda’s own roadster? Get the CX-5. It will bring you as many smiles per gallon as you need it to.

The sales team was very professional, not pushy and let me look and choose the perfect car for me and my family.

Very comfortable, drives great, awful entertainment system. Instead of touch screen there is a dial you turn to select radio, Waze, basically everything for screen. It's difficult. Dial doesn't move smoothly and you wind up looking down and giving so much attention, you can get in an accident. If your not a person to use different apps in car then it's great otherwise get a vehicle with touch screen.

Van Bortel has a customer centric reputation that is richly deserved. Because of supply chain issues new cars were generally in short supply in 2022. I ordered my Subaru Outback on 1/20/22 and was HOPING for delivery by early April. Due to various issues ranging from Japan to the U.S. assembly facility in Indiana this district not happen. Van Bortel worked with me every step of the way with updated timelines, timely changes, and even generous pricing allowances to help to ease my ?pain.? They never once ignored or denied my requests. I finally took possession of my new Outback on 5/20 and EVERYTHING went like clock work. I could NOT be happier with my new my new Subaru or with Van Bortel Subaru. They are the BEST!!

The CX5 is a great vehicle for a great price!! I find this SUV to be very comfortable to drive and it handles great on the highway as well as the back roads! The simplicity of the interior design is a welcome change for me. I found all the touch screen technology of my other vehicle was very distracting while driving and it was just more to go wrong!

Awesome experience, everyone is professional and explains everything. No pressure to buy a part from them. They send you a video while waiting to explain everything they are doing and checking.

Very impressive mid sized SUV. Very solid handling, great on gas, and looks solid. Very happy with the purchase. I looked at many others in the same class and I thought this was the best looking, had the best interior set up and is economical. Very happy with the purchase. Definitely would recommend.

Nicholas was very helpful with my service. He explained everything and made sure I only got the service I needed. He kept me informed and had the car ready when promised,

I have nothing but good things to say about the Carmax in Henrietta, NY, specifically the salesman I worked with, Bill Zachary. Bill found for me exactly what I was looking for and made the process quick and seamless. Bill and the team at Carmax in Henrietta are dedicated to customer service and satisfaction. I have purchased a number of vehicles from various dealerships and I must say that, overall, my car buying experience at Carmax in Henrietta was the best. I highly recommend Bill and the team at Carmax in Henrietta to anyone looking to purchase their next vehicle.

We just wanted to take a moment to share our wonderful experience purchasing our new vehicle from your dealership. From start to finish, the process was smooth, professional, and stress-free. A special thank you to Molly, who went above and beyond to ensure we found the right vehicle. She was incredibly knowledgeable, patient, and made the entire experience enjoyable. She took the time to explain all the features of the car, answered all our questions, and never made us feel pressured. The financing process was also seamless, with everything explained clearly and handled efficiently. When we picked up our car, it was spotless and ready to go, making the final delivery feel even more special. We truly appreciate the outstanding customer service we received. Thank you!!

This is my follow up review for 2024 Mazda CX-5 Carbon Edition. I have zero complaints or nits. With just under 3k miles I am now avg 31 mpg mostly on country roads and some city driving. No highway miles yet. Do not hesitate to buy this car you will not be dissapointed. I do wish this trim came with wireless carplay and android auto but I knew that when I purchased the car. The fit and finish is amazing.

So grateful for my service advisor Corbin Meyer Good experience at West Herr and I’m so thankful for such a polite, timely and helpful service advisor. I needed to address some things and it worked out perfectly w his help. Really grateful

Great Customer Service. After inspecting our vehicle, they purchased our car and gave us a check on the spot. They not only purchased our car but arranged for a LYFT ride to take us home. This was a no hassle process and took less than 30 minutes.

I did an extensive research on Japanese SUV’s and I kept coming back to the Mazda CX5. This vehicle is beautiful inside and out and is amazingly smooth and quiet. It also has really good handling and plenty of power even with the 4 cylinder. I think Mazda gives the best bang for the buck of all the Japanese car brands. I highly recommend the Mazda CX5.

I brought my Nissan KICKs in for a routine oil and filter change on 7/5/2025. When I arrived, I let the Associate know as to the service requested, but also mentioned that I was unsure if I had also requested that my tires be rotated. I was meet with a no problem, we will take care of it. I let him know if they were busy and unable to that was okay, and his response was not a problem -- we got it. I was there for a little over an hour. Upon cashing out, he reminded me that the next time I came in for service to not hesitate to ask if an additional service can be done and they would take care of it. I was so pleased with the customer care and service provided. Thank you!

Great place to buy a car I bought my Chrysler 300 2 years ago and it's still running smooth and great joe and John are two great guys and will sit with you and make sure you understand them by the time you leave I would buy another car from them if needed.

For the most part I really like my 2013 Mazda. When I stop the car and try to turn off the ignition it doesn’t turn off the engine. In order to turn off the engine and electrical, I have to restart the cart and pump the gear shifter several times and then turn off the ignition. My wife used to drive a Mazda MPV had the same issue.

Bought our car here on June 2017. Easy and painless process. Have used the service dept a few times since then for various issues. They are extremely responsive and easy to work with. They go out of their way to make the experience positive. Can't say thank you enough!!

I have the 2021 Mazda CX-5 Carbon Edition. The car is beautiful, sports mode is great for picking up speed on the highway, the app is great and it has all the features I wanted in a great price- sunroof, remote start, leather seats, etc. Drawbacks: Backseat: Car seat does not have as much room in the back (I knew this prior to purchasing, but I didn't think it would be that bad. Unfortunately I do wish it had more leg room especially as my 5 year old continues to grow). Tire pressure is not displayed inside the vehicle. This has already impacted me when I had a blow out on the highway, I had no idea my tire was losing air. Other than these factors, I am happy with my purchase.

Our sales person, Toby, was and remains very available and helpful. Their Service Department is readily accessible, friendly, and thorough. I?m very happy with the Mazda CX-5 that I purchased and the price was competitive.

This was the 5th vehicle I have purchased from Mazda of West Ridge. I have always gotten the best service. I highly recommend Mazda of West Ridge!

Great easy my salemen Jason was helpful and worked with me highly recommend . well worth the trip.